Support Worker

Wollongong Homeless Hub
Wollongong, Illawarra & South Coast
Community Services & Development
Housing & Homelessness Services
Posted 7d ago

Support Staff- Casual (various shifts)


  • Hours: varied (Day shift, weekend and overnight shifts)
  • Location: Across the Illawarra region
  • SCHADS award 3.4 


Wollongong Homeless Hub and Housing Services

Wollongong Homeless Hub and Housing Services (WHH&HS) is a registered not-for-profit charity which supports families and individuals who are homeless or at risk of homelessness through a combination of early intervention, case management, referral, advocacy and information.

Current programs of WHHHS include Temporary Accommodation, Homeless Hub Crisis Response – Drop in Support, Assertive Outreach, Together Home, The Glider Project and Transitional Housing.


Current Opportunities

Wollongong Homeless Hub and Housing Services currently require several casual staff to work across programs to support homeless and vulnerable individuals and families. 

Support Workers could be rostered at our accommodation space and should be able to assist people in Temporary Accommodation to actively seek alternative ongoing accommodation, fulfil case plans and make appropriate referrals to other services for ongoing supports as required. The ability to work a variety of shifts including days, weekends, evenings and sleep over shifts is essential. Some shifts in this program will require the Support Worker to be a lone staff member.

The drop in space of the Homeless Hub provides information, referrals and support to assist individuals and families to find short term and long term, secure and affordable housing. The service sees a high volume of clients and we are seeking Support Workers with the ability to work at pace and under pressure with individuals with complex needs.

If you are an experienced Support Worker, come and work with our amazing team who are making a real difference in people’s lives.


The key responsibilities of the role will include

All support work is delivered by the team using a holistic person centred approach

  • Work with vulnerable individuals and families in crisis situations
  • Assist individuals with complex needs to seek and secure ongoing accommodations. Refer them to relevant support services in the community as required
  • Empower clients to achieve their goals
  • Build and managing relationships with key stakeholders of the business and programs




Essential Criteria

  • Minimum Diploma Qualifications and relevant experience in the Community Services sector 
  • Experience working with vulnerable families and individuals and understanding of the issues associated with homelessness
  • Demonstrated experience in case planning, including with persons with complex needs (e.g. drug and alcohol issues along with homelessness, mental health, contact with criminal justice system)
  • Proven ability to work from a trauma informed approach including with persons who may present with complex issues and challenging behaviours.
  • Excellent written and verbal communication skills
  • Competency with MS Office Programs including experience in computerised data collection
  • Knowledge of current legislation of mandatory reporting
  • Sound knowledge of, and an ability to access, a range of relevant community resources, particularly in the areas of drug and alcohol services, mental health, legal assistance, income support, employment services, training and accommodation, family assistance and permanent housing options
  • Knowledge and experience of liaising with Government and community based organisations and resources
  • Proven ability to work as part of a team, take direction from supervisor and also to work autonomously and make decisions as required
  • Demonstrated ability to work in a fast paced environment and deal with competing demands
  • Knowledge of current Work Health and Safety Legislation
  • Current Working with Children Check.
  • Current, unencumbered NSW Drivers Licence.
  • The ability to lift up to 10kg 
  • Availability to work a variety of days and shifts
  • Ability to provide proof of Covid 19 vaccination
  • National police history check
  • Access to a mobile phone


  • First Aid Certificate 
  • Knowledge of local area social services
  • Passion for working with the vulnerable and those in need


Applications can be emailed to and should include a cover letter addressing the essential criteria and a resume. If you have any questions around the roles please email 

Applications will be assessed as they are received and applications will continue to be accepted until all positions are filled. 

WHH&HS is an equal opportunity employer




Employer questions

Your application will include the following questions:
  • Do you have a current Australian driver's licence?
  • Do you have experience working in the not-for-profit sector?
  • Do you have a current Working With Children (WWC) Check?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • How many years' experience do you have as a support worker?
  • Have you completed a qualification in community services?
  • Are you willing to undergo a pre-employment medical check?

Report this job advert

Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself here.