Case Manager/ Claims Officer

flexhive by Hudson
CBD, Inner & Western Suburbs
Government & Defence
Government - Federal
$44.00 - $50.00 p.h. + plus super
Posted 13d ago

Hudson are seeking highly experienced Claims Officers or Case Managers for ongoing contracts within the federal government. We are currently recruiting for a January 2022 intake and are serching for candidates looking for the next step in their career. You will have the opportunity to join a collaborative team where intensive training is provided, however a positive and open-minded attitude is essential to success.


We are seeking individuals that have a knack for case managment and love providing support to those in need.

Perth CBD, close to public transport with working from home options after a traning period

Duties will include but not limited to:

  • Answering calls and providing information to assist client queries
  • Coordinating appointments and providing administration support to the team
  • Negotiating with various clients over the phone and email correspondence
  • Chasing up documents and referral letters
  • Liaising with healthcare providers and medical experts
  • Managing cases and processing multifaceted claims
  • Following set steps and processes and applying government legislation to the claim process
  • Undertake research to inform evidence-based decision making

Desirable skills and attributes for the role:

  • The ability to demonstrate empathy and patience for individual's circumstances is essential
  • Be client-focused and committed to delivering excellent client service
  • Previous customer service experience
  • Excellent telephone manner
  • An adaptable, positive outlook and willingness to learn
  • Proven ability to gather information and make confident decisions
  • Previous experience working through claims or injury management cases
  • Exceptional communication skills
  • Demonstrated ability to follow process, policy and legislation with high attention to detail
  • 2-3 years administration experience preferred
  • Resilience, a sense of humour and a proactive attitude are all essential
  • Previous Government experience highly regarded
  • ASP4-5 level experience highly regarded
  • Ability to pass a baseline clearance security check

In return you will be rewarded with:

  • A supportive team environment
  • Ongoing training
  • Flexible working hours between 7am and 7pm
  • Above award paying salary
  • Growth opportunities
  • Work from home option once fully trainied

If you feel like you match the above criteria and are driven by helping others, please apply via the above link. No need to submit a cover letter for this just your current CV in MS Word format.

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