Administration Officer

Manpower
Melbourne
CBD & Inner Suburbs
Government & Defence
Government - Federal
Contract/Temp
Posted 13d ago

Background:

Defence Member Family Support TCS (Transition Coaching and Support) (DMFS TCS) offers a broad range of programs and services to help Commanders, Australian Defence Force members and their families manage the military way of life. TCS supports Defence families' self-reliance and increases the capacity of the wider community to support the needs of Defence families.

Australian Defence Force (ADF) TCS provides administrative support to all permanent ADF members separating from the military or transferring to the reserve force.

About the Role:

As one of the Coaching Support Administrators you will be responsible for delivering administrative support services to Transition Coaches assisting ADF members in the process of leaving the ADF. Assisting them in their exit with the view to maximise their chances of a successful transition to civilian life. The Defence Force Transition Program provides access to specialist advice, paid leave and training to support members and their families in their transition to civilian life.

One of the most rewarding things we do as a company is helping change people's lives.

About You:

You have demonstrated experience working in a fast-paced environment providing administrative support with a strong focus on customer service. You have exceptional attention to detail and strong aptitude for systems. You have a professional approach with the ability to influence whilst managing a high volume workload at any time. You have a passion for helping others and providing outstanding service.


Responsibilities

You shall provide administration deliverables on an ongoing basis as directed by the Project lead. These include:

  • Monitor and maintain the group inbox, responding to client enquiries
  • Manage and maintain accurate records utilising multiple systems
  • Perform general operational and administrative duties to ensure the operations of the department centre are performed efficiently and effectively.
  • ADHOC customer service for any general call queries
  • Point of contact for general enquiries by telephone, electronic media or in person from internal and external stakeholders (ie. Transition Coaches, transitioning members, current serving members etc.).
  • Administrative support to the Transition Coaching staff, including but not limited to, record management (scanning and filing internal correspondence)
  • Responsible for maintaining working relationships with both internal and external stakeholders.
  • Basic Data Entry duties (ie. raising and registering transition cases and other records).

To succeed in the role, you will need:

  • Australian Citizen - this is a requirement of the role
  • AGSVA Baseline Security Clearance required or ability to obtain and uphold
  • Exceptional written and oral communication skills
  • Demonstrated organisational and time management skills with the ability to organise and prioritise own work
  • Ability to establish and maintain positive working relationships with both internal and external stakeholders
  • Ability to meet deadlines in a timely manner to achieve results
  • The ability to work effectively in a team environment
  • Highly organized with the ability to multitask in a fast-paced environment with exceptional attention to detail
  • Demonstrated ability to provide administrative support with a strong Customer focus.
  • Team player

Please note, due to a high volume of applications, shortlisted applicants will be contacted only.

How to apply

If your skills and experience match the above criteria, please click the "Apply Now" button. Questions can also be directed to Katie at ManpowerGroup on 0419 311 865

Katie McAuliffe
Senior Manager
Let's Connect

https://www.linkedin.com/in/katie-mcauliffe-376244105/ [link removed]

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy [link removed]

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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