Student Administration Officer

CBD & Inner Suburbs
Education & Training
Student Services
$70k - $78k p.a.
Posted 9d ago

About This Opportunity

We have an excellent opportunity available for a Student Administration Officer position to join the Faculty of Humanities and Social Sciences. The primary purpose of this position is to provide high quality client focused administrative services to support the University's academic activities in a busy faculty service area.

Key responsibilities will include:

Student Administration

  • Provide information and advice on a range of administrative matters to students, prospective students, staff and the general public by telephone, face-to-face, email and online enquiries.
  • Process routine requests, documentation and outward bound communications relating to students' progress within the learning environment such as admission, enrolment, scholarships, academic progression, assessment, honours and awards, domestic and international mobility, and graduation.
  • Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation.
  • Assist in the development and implementation of standard operating procedures related to student and academic administration.
  • Liaise with, and provide support to staff in Schools, Faculties and other organisational units, and external stakeholders, on specific student and academic matters.
  • Assist with planning and participate in events such as Open Days, TSXPO and Orientation as required.
  • Assist with student enrolment surveillance and government and regulatory reporting processes
  • Assist with processes for reviewing and managing the accuracy of information in relevant University databases, websites and publications.
  • Provide secretariat support to committees and working groups as required
  • Provide on-site support to school based student administration teams as required.
This role is subject to The University's Code of Conduct.

About You


  • Qualifications: a Bachelor degree; or completion of an Advanced Diploma qualification and at least two years subsequent relevant work experience; or completion of a Certificate IV and extensive relevant work experience; or an equivalent combination of relevant experience and/or education/training.
  • Strong organisational skills, and demonstrated ability to prioritise own workload, meet deadlines and work with a high level of accuracy and attention to detail and in accordance with policies and procedures.
  • Demonstrated oral and written communication skills and digital literacy skills, with a high level of computer proficiency with software packages such as Microsoft Office (particularly Microsoft Excel and Word).
  • Well-developed interpersonal skills, including the ability to communicate effectively, handle sensitive and confidential matters, negotiate effective outcomes and work effectively as a member of a team, or an ability to acquire such knowledge.
  • A strong orientation to the provision of a high level of customer service in a high-volume environment.
  • Strong problem solving skills, demonstrated initiative, agility and openness to change.
  • Ability to understand and apply a range of rules, policies and processes with regard to the regulatory and legislative context.
  • Sound understanding of University rules, policies and procedures and experience with using enterprise systems or demonstrated ability to acquire such understanding rapidly.

  • Relevant experience in student administration in a higher education institution or similar environment.
What We Can Offer

This is a full-time, fixed term position until 31 December 2022 at HEW Level 5.

The full-time equivalent base salary will be in the range $70,796 - $78,852 plus super of up to 17%. The total FTE package will be in the range $82,832 - $92,257 per annum.

For further information about UQ's benefits, please visit Why Work at UQ and review The University of Queensland's Enterprise Bargaining Agreement 2018 - 2021.


To discuss this role please contact Dan Beesley, Manager (Student Administration) via

For application queries, please contact stating the job reference number in the subject line.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the 'About You' section
  • Resume
Please note that you will be asked to add all documents into the one upload box during the application form.

Other Information

Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to

If you are a current employee of the University, or hold an unpaid or affiliate appointment with the University, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

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