CUSTOMER SERVICE OFFICER

Sydney
CBD, Inner West & Eastern Suburbs
Government & Defence
Government - Local
$71726 - $81240 p.a.
Full time
Posted 12d ago

  • Permanent Full Time
  • $71,726 p.a. plus Superannuation
  • Option to work under a 19-day month arrangement

At the City of Sydney our people are our most important asset and central to achieving our exciting and ambitious Sustainable Sydney 2030 - developing a green, global and connected city.

We are seeking experienced Customer Service Officers to join our Contact Centre team responding to inbound calls, chat and emails from our community - residents, businesses and visitors.

Customer Service Officers are the first point of contact for customer inquiries and requests, providing high quality, efficient and friendly services, accurate advice, information and access to the City's services and facilities.

We are looking for highly motivated individuals who are passionate about providing excellent customer service and thrive on not just meeting, but exceeding customer expectations.

The successful applicants will have great communication skills and at least three years' experience of working within a contact centre customer service environment, highly developed oral and written communication skills with the ability to write in Plain English, with an excellent knowledge of punctuation and grammar.

The ideal candidates will be able to demonstrate patience and understanding of customer needs, have good computer literacy skills, understand the expectations of working in a contact centre answering calls, responding to inbound chat and email, consistently meet or exceed their KPIs and has excellent schedule adherence.

A comprehensive induction and training program will be provided and you will receive ongoing coaching and mentoring in a supportive and a progressive environment.

Do you want to be part of something challenging and rewarding? Are you passionate about serving our community? The City of Sydney might be the right career move for you.

To apply: Click on the 'Apply' button (or visit www.cityofsydney.nsw.gov.au/careers) to complete your online application. Please upload your current resume and respond to the online application questions that demonstrates how you meet the requirements of this role.

This role will require a criminal history check and a pre-employment health declaration.

The City of Sydney is considering mandatory vaccination for all employees. If introduced the successful applicant for this position will require COVID vaccination.

Position description: CLICK HERE to view or download the position description.

Applications must be made online via the City's website by 11:59pm, Thursday 9th December 2021.

For further information contact: Catherine Veronesi, Manager Customer Service on 02 9265 9843.

Employee Benefits: CLICK HERE for more information on the benefits of working in Council.

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ and culturally diverse communities to join Council.

The City will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via recruitment@cityofsydney.nsw.gov.au or 02 9265 9333 and indicate your preferred method of communication (email or phone).

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