Account Manager

South West Coast VIC
Account & Relationship Management
Full time
Posted 12d ago

About us:

This position is with our Nalco Water business within the Light division.  Nalco Water provides industry leading water treatment, chemical, equipment, and digital solutions with a strong focus on sustainability to our customer base that includes major Australian and Global Food and Beverage businesses.  We offer our associates sales and technical training to ensure you have the basis to have a long and prosperous career at Ecolab.


About the role:

This is an exciting opportunity for an Account Manager / Applications Engineer to join us servicing our clients across in the Warrnambool region. Reporting directly to the Area Manager, you will be responsible for driving product and service growth by developing close relationships with existing customers and building total value-based project pipelines. You will achieve this by discovering customer needs, developing and implementing innovative digital solutions, and providing outstanding customer service. 


Your responsibilities will include:

  • Management and development of long-standing client relationships, with a focus on exceeding client expectations and driving value-based outcomes and service execution

  • Execute a sales, price and innovation plan for existing clients to deliver sales volume growth and drive profitability

  • Deliver outstanding service coverage to customers which align with their Key Business Drivers 

  • Create, Capture & Communicate value through developing and managing innovative and continuous improvement projects to solve customer problems

  • Work in consultation with engineering teams to maintain equipment for water treatment, chemical dosing and control systems

  • Manage the delivery of projects to budget and time constraints and work with suppliers and contractors to develop quotes and delivery timeframes

  • Overnight stays will be required and willingness to travel is essential.


By nature, you will ideally demonstrate:

  • Excellent communication and interpersonal skills to build relationships with both internal & external customers

  • Delivering a hands-on approach to service execution and adding value

  • The ability to work independently and remotely 

  • Excellent problem-solving aptitude

  • A tremendous will to succeed and continue your learning & development


Technically, you will preferably have:

  • Successful background in sales and/ or water treatment experience

  • Strong interpersonal and influencing ability

  • A background in chemical / mechanical reasoning

  • Tertiary qualifications in Chemical / Chemistry is an advantage but not essential.

  • A driver’s license



Every day, we make the world cleaner, safer and healthier – protecting people and vital resources.  Ecolab is the global leader in water, hygiene and energy technologies and services.  Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.


Life at ECOLAB:

Our three behavioural shifts are People First, One United ANZ Ecolab Team and Owning the Outcome. 

We believe the best teams are diverse and inclusive, there is a world of opportunity that can be found within our growing company, and delivering results and demonstrating teamwork, drives advancement.


Some of the benefits you could enjoy:

  • Flexible Working Arrangements

  • Rewarding company superannuation

  • Health and Well-being Subsidy of $250 per year

  • Purchased Additional Annual Leave option and MY Days bonus leave program, giving employees up to 7 weeks off per year!

  • Rewarding Bonus and Incentive programs

  • Attractive Staff Product Discounts

  • Access to the Ecolab holiday house in Lake Taupo NZ

  • Employee Stock Purchase Plan


How to apply:

Click APPLY to submit your application.

The preferred applicant will be subject to employment screening by Ecolab or by their external third-party provider.


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