Services Officer – Deer Park

V/Line Corporation
Western Suburbs
Call Centre & Customer Service
Customer Service - Customer Facing
$38.5721 per hour + Super
Posted 14d ago

Services Officer – Deer Park

Fixed Term, Full Time and Permanent, Full Time Opportunities 

At V/Line we are committed to helping people get to where they want to go.  Whether that’s getting our customers to their destination or our people to their dream career.  With a diverse range of roles we have a passion for helping our people be their best. Let us get you there with free myki travel.

Reporting to the Area Services Manager, could you be our new Services Officer?

About the role

  • Manage the day to day operations and customer service at the station 
  • Sell tickets and provide up to date information to customers regarding services and changes to services as required, ensuring coaches are organised and coordinated effectively for special events and closures 
  • Work collaboratively within the team and wider functions 
  • Ensure safety of colleagues and customers at all times 

About you

  • Previous customer service experience, operational skills would be advantageous 
  • Strong communication skills both verbal and written 
  • Ability to adapt to changing environments 
  • Strong focus on safety culture 

What we can offer

  • Workplace flexibility
  • Commitment to culture
  • Career opportunities
  • Free Myki travel
  • Personal Development
  • Inclusive environment
  • Contribute to connecting Victorians
  • Paid Parental leave

The successful applicant will be paid commensurate with experience OR EA rate. The selection process may include aptitude assessments, a behavioural event interview, probity (police) check and medical check (delete as appropriate). 

To apply for this position, please click ‘Apply for this Position' below. 

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background.  We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.

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