Head of Customer Experience

Six Degrees Executive Pty Ltd
CEO & General Management
Full time
Posted 12d ago

Operating in a highly competitive market, this successful ASX listed business has led the way in the design, development, and delivery of a range of products and services to consumers. As a truly customer centric organisation, they are now turning their attention to growth and further enhancing customer experiences to ensure they remain ahead of the competition. With a market cap in excess of $2b, an excellent reputation, strong profit, and a healthy balance sheet, they represent a fantastic career opportunity for a passionate and experienced CX leader.

Reporting to the CEO, this business-critical role will combine a mix of operational leadership, and sophisticated CX strategies that will lead to highly engaged customers, increased retention, and referrals. Working closely with operations, marketing, digital, technology and sales, you will deliver enhanced experiences that combine a range of solutions impacting every touch point of the customer lifecycle. This will combine deep strategy, analytics, compliance, innovation, and operational excellence that will result in continued trust in the brand.

The ideal candidate will have significant experience leading transformational CX strategy and execution, gained from a large, complex business, operating in highly competitive customer centric, service-based landscapes, such as travel, tourism, hospitality, entertainment, or sport. Other complex services environments will also be considered such as banking or retail. Most important, will be values alignment, a sense of urgency, innovation, connection to the 'purpose', ability to translate strategy into execution and innovative initiatives, and your unyielding focus on customer centricity. This is a hands-on, highly visible leadership role in an organisation that values people, collaboration, and curiosity.

For more information about this exciting career opportunity, please contact David Braham on 03 8613 3533 or click the APPLY button.

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