Receptionist

Sexual Health and Intimacy Psychological Services (SHIPS)
Melbourne
CBD & Inner Suburbs
Administration & Office Support
Receptionists
$24 - $30 per hour
Full time
Posted 13d ago

About Sexual Health and Intimacy Psychological Services (SHIPS)

SHIPS is a progressive, inclusive psychology practice with a mission to make a meaningful difference in our community. We are industry leaders as the first psychology practice to focus exclusively on sexual health, intimacy and its intersection with mental health. We set the standard with exceptional, ethical, and effective sexual health treatment and training informed by evidence-based psychological models, peer-reviewed academic research and marginalised community feedback. We are a kink-friendly, poly-friendly, sex work positive, LGBTIQA+ and disability inclusive organisation.

About the role:

We are seeking an experienced receptionist, who would like a stable position within our growing, passionate team. Tasks include but are not limited to: 

  • Greeting clients
  • Attending to and directing phone and email enquiries
  • Calendar management, including; booking, rescheduling and cancelling appointments
  • Communicating with SHIPS practitioners and support staff
  • Taking payments, sending invoices and issuing receipts
  • Processing Medicare rebates
  • File management, including record keeping and data entry
  • General office maintenance and ad hoc administration tasks

You will be working in collaboration with an existing administration team.

You will be part of an essential health-care team and will therefore be working from our office with COVID -safe measures. 

Hours: 

32-40 hours per week (part-time or full-time)

8:30 am to 4:30 pm and/or 12:30 pm to 7:15 pm; rotating shifts Monday-Friday, occasional Saturdays

Please only send through an application if you are available to work these hours ongoing. 

Benefits of working at SHIPS:

  • Collaborative team environment
  • You will be part of a growing, innovative business
  • Access to SHIPS training (if this is of interest to you)

About you:

  • Proven ability to manage high-pressure work while maintaining efficiency and accuracy
  • Proven ability to manage exposure to emotionally challenging content and conversations
  • Demonstrated ability to work with initiative and flexibility
  • Efficient, organised and highly detail-oriented
  • Clear and professional written and verbal communication skills
  • Understanding of ethical conduct in a health setting eg. maintaining confidentiality
  • Friendly, caring, and professional manner
  • Ability to follow a procedure and adapt when necessary
  • Ability to prioritise between different tasks
  • Reception/administration experience necessary; experience with reception/administration in health services ideal
  • Ability to work independently and as part of a team
  • Access to a computer, internet connection and private working space at home
  • Can work in alignment with SHIPS's core values: Respect, compassion, inclusiveness of diversity, integrity, accountability, confidentiality, punctuality, accuracy, professionalism and ethical practice

How to apply:

Please send a cover letter and resume to Practice Coordinator, Anastasia Roussos: anastasia@shipspsychology.com.au

In the cover letter, specify if and how you meet each of the criteria under "about you" and give examples where appropriate. Please confirm your availability and outline what you would bring to the SHIPS team.

Applications without a cover letter will not be considered. 

Applications close 6 December 2021 

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a receptionist?
  • Which of the following Microsoft Office products are you experienced with?
  • Do you have customer service experience?

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