Medical Receptionist

ENT Clinics
Gold Coast
Healthcare & Medical
Medical Administration
Full time
Posted 3d ago

Experienced Medical Specialist Receptionist- ENT Clinics 

Ref: BJR002

Our practice focus is on delivering exceptional patient care in a supportive and collaborative, team-focused environment. Due to recent practice growth, we have a newly created role for an experienced full-time medical receptionist who shares in our values and goals.
Our main rooms are located in Benowa across from Pindara Hospital and our off-site clinic is located at Gold Coast Private Hospital in Southport. This role supports 6 surgeons, 1 speech pathologist and an allergy clinic.

Reporting directly to the Practice Manager your daily duties will include:

• Greeting patients in a professional manner
• Booking patient appointments and surgical bookings
• Data entry of personal and confidential information
• Processing payments and appointment billing
• Providing quotes for surgical procedures as well as collating private hospital paperwork and admission forms
• Surgical and 3rd party billing (Eclipse, Surgery Connect, Workcover, DVA, ADF) 
• Answering Incoming calls on a busy switchboard
• Preparing clinical equipment and consumables for consulting sessions 
• Sterilisation of instruments
• Genie diary management 
• Assisting practice manager with admin overflow as required

The successful applicant will demonstrate the following:
• Immaculate personal presentation
• Attention to detail and a high level of accuracy
• An exemplary telephone manner and a compassionate demeanour
• A positive and proactive team-focused attitude
• The ability to adhere to practice protocols, checklists and take direction
• A practical, common sense approach
• An ability to prioritise workloads and excellent problem solving skills
• The ability to adapt to the dynamic workflow of a specialist practice
• A demonstrated professional maturity to work unsupervised and as part of a team
• Flexibility to work within our hours of 8am - 8pm and Saturday mornings (where relief cover required)
• Flexibility to work from both locations as required
• At least 2 years specialist reception experience

What we offer:
• Annual team building activities
• Staff benefits program
• Continued professional development and opportunities for career progression
• A friendly and supportive work environment

A cover letter is required for consideration of this role.

If you are interested in applying, please email your resume and cover letter to or call 07 5631 4080 and speak with Jessica Ralph for further information. You can also apply through the link.

Employer questions

Your application will include the following questions:
  • Do you have experience in administration?
  • Which of the following statements best describes your Covid-19 vaccination status?
  • How many years' experience do you have as a medical receptionist?
  • Which of the following medical practice management software do you have experience with?

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