Sales & Customer Service Team Member

Call Centre & Customer Service
Customer Service - Customer Facing
Posted 12d ago

About Us

Europcar is a world leader in vehicle rental and part of the global Europcar Mobility Group. With around 120 stations throughout Australia, our growth and success is driven by outstanding people who are motivated to do their best and have a passion for putting the customer at the heart of everything they do.  We thrive on a culture which is underpinned by our core values of Open Communication, Working Together, Feeling Valued and Customer Centric. We are always looking for talented people who are excited to join our team and help contribute to the continuing growth and success of Europcar.  

We are currently seeking a dedicated and proactive part time team member for our Hobart locations across the airport and city.

Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the Station.

Some of the key responsibilities include:

  • Opening and closing car rental contracts
  • Making reservations and checking vehicles in and out as based on customer needs
  • Processing of Rental Agreements, accident and damage reports
  • Providing outstanding customer service to our valued customers
  • Cleaning / ferrying vehicles
  • Checking vehicles for damage and roadworthiness, using hand held device
  • Achieving targets in sales and Net Promoter Score

You will need to be flexible and available to work on a rotating shift roster. 

To be considered, you should posses:

  • Full Australian work rights
  • Ability to work around a 7 day rotating shift roster
  • Open, manual licence
  • Experience working in a customer service/ Sales/ Retail environment

In return, the successful candidate will receive:

  • Multiple staff discounts (including Accor hotel staff discounts after 12+ months)
  • Employment with a company who invests in training their employees
  • Supportive team environment

Please note, only shortlisted candidates will be contacted.

Employer questions

Your application will include the following questions:
  • Do you have customer service experience?
  • Which of the following statements best describes your right to work in Australia?
  • Which of the following statements best describes your Covid-19 vaccination status?
  • Are you available to work on a rotating roster?
  • Do you have experience working towards targets and KPIs?
  • Are you licenced to drive a manual vehicle?
  • Do you consent to Europcar Mobility Group conducting an International Sanctions Check? For this check you will need to provide your full legal name.
  • What is your full legal name?

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