Account Manager (VIC)

The Hassett Group
Melbourne
Eastern Suburbs
Sales
Account & Relationship Management
$85,000 - $90,000 plus super & bonus
Full time
Posted 12d ago
ABOUT OUR CLIENT AND THE ROLE

Our client is a PE backed tech product company that's revolutionising their industry through their exciting products and services, powered by AI. As the business is rapidly growing, they now require an experienced Account Manager to join their strong and dynamic team in VIC.

The Account Manager will work dynamically with various departments of the business to ensure customer requirements are delivered, along with technical education surrounding the platform and insight and support to guarantee a positive customer experience.  

DUTIES
  • Manage relationships with key existing accounts, identifying and growing new opportunities;
  • Project manage the onboarding of new customers and attend to general customer enquiries;
  • Provide onsite and remote technical assistance to customers;
  • Provide rolling customer feedback to help continually improve the company's services;
  • Assist with high priority requests and issue escalation as needed.
SKILLS & EXPERTISE
  • Possess 3 years experience as an Account Manager or similar, preferably within a service and solution orientated business;
  • Be able to provide technical support for customers in a pre sales and post sales environment;
  • Demonstrate a consultative approach when offering new & existing services to clients;
  • Are proactive and use initiative to work independently;
  • Be logical and thoughtful approach to solve new and exciting challenges;
  • Have a high level of computer literacy with a focus on MS Office.
We strongly advise that you record a short Video Cover Letter- it is a great way to introduce yourself & make your application stand out!

**Please note that Hassett will never request your personal information as a part of the application process.

Employer questions

Your application will include the following questions:
  • Do you have a current Australian driver's licence?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • How many years' experience do you have as an account manager?

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