Housing Officer

Community Services & Development
Housing & Homelessness Services
Full time
Posted 4d ago

Housing Officer  

  • Fixed Term (01/03/2023)
  • Opportunity to support residents in maintaining a successful tenancy
  • Competitive remuneration with Salary Packaging Options
  • An inclusive culture with an innovative and growing Community Housing Organisation

Join us and share our Vision:

‘All people affordably housed in neighbourhoods that support life opportunities’  

Housing Choices Australia Group (Housing Choices) is an independent, national, not-for-profit housing provider that delivers high quality, accessible and affordable homes for people who struggle to find a suitable home in Australia’s challenging private rental market. We are one of the largest community housing providers in Australia, with operations in Western Australia, Victoria, South Australia, Tasmania and New South Wales. We currently own and/or manage more than 7,000 properties and accommodate more than 8,500 people.            

Housing Choices Tasmania (HCT) provides quality, affordable and long-term housing to eligible Tasmanians.  As a growing housing provider with a portfolio of around 2,000 dwellings, our goal is to support our residents in sustaining their tenancies and to promote inclusive and resilient communities with a focus on encouraging a sense of belonging and community cohesion. 

We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse and inclusive environment for all our staff, residents and stakeholders. 

The Opportunity

We have a vacancy for a Housing Officer to provide our residents with housing-related services to support their tenancy whilst also achieving the outcomes of our organisation. 

The position will deliver quality tenancy management services and will manage relationships constructively with clients to achieve sustainable tenancies which will enhance opportunities for our residents to achieve quality life outcomes. The role will also work closely with the property team and our community development staff. 

The position will initially be for 3 days a week and go full-time from the beginning of March 2022 and be based in Hobart. This will ideally suit a person who is passionate about delivering good client service, can work collaboratively within a small team, is organised with excellent attention to detail, is resilient and grounded in quality practices and is able to adhere to our organisational values. 

About You

  • Experience or knowledge in working with people that are at risk of homelessness or have other complex issues.
  • Well-developed written and oral communication skills including mediation and conflict resolution
  • Well-developed organisational skills including ability to manage competing priorities.
  • Someone who can contribute positively to the team while also having the capacity to function autonomously. 
  • Experience in managing a sizeable portfolio of tenancies in the public/community or private sector housing
  • Knowledge and experience in the use of Microsoft Office and the capacity to use/ learn new systems and databases such as a housing management database.


  • Certificate IV in Social Housing 
  • Knowledge of legislation and regulatory frameworks relating to housing such as the Residential Tenancies Act Tasmania.   
  • Knowledge of the Community Housing Sector and/or property industry and tenancy management practices.
  • Experience dealing with complex and challenging housing management issues including eviction and court proceedings.   

What we offer in return

  • Competitive remuneration, Salary Packaging for living expenses, meal and entertainment expenses
  • Flexible working arrangements
  • Income protection
  • 16 weeks paid parental leave
  • A day off on your birthday
  • Inclusive work culture
  • Internal rewards scheme that can be used to purchase your favourite things    

Please note that it is a requirement of this position that the incumbent has OR is willing to obtain the following: 

  • National Police check
  • Current Working with Vulnerable People Registration 
  • Compliance with Child Safe Environments policies and procedures
  • Current driver’s license and willingness to travel across Housing Choices’ sites as required.

Applications close 11.30 pm Friday,10 December 2021. Please apply via Seek.

To find out more about us, the role and the excellent benefits and conditions we offer, please visit our website.  Applicants should include a covering letter outlining your suitability for the position as outlined in the position description.  To obtain a copy of the position description please go to our website housingchoices.org.au. For an informal discussion about the role, please contact Lisa Roberts – Housing & Property Team Leader - 03 6221 9001.


Housing Choices reserves the right to commence recruitment proceedings immediately. This opportunity is only open to candidates with appropriate legal working rights within Australia. Housing Choices recognises the benefits of a diverse workforce, we celebrate and respect our people's differences and are committed to being inclusive. We strongly encourage Aboriginal Australians to apply.

Employer questions

Your application will include the following questions:
  • Do you have a current Australian driver's licence?
  • Do you have experience in a role which requires relationship management experience?
  • Do you have experience working in the not-for-profit sector?
  • Do you have experience working in the real-estate sector?

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