Customer Support Officer

CBD, Inner & Western Suburbs
Call Centre & Customer Service
Customer Service - Customer Facing
Full time
Posted 11d ago

About Us
BGC Housing Group is Western Australia’s largest residential builder, having built more homes for West Australians than any other builder. We are a family-orientated, value-driven business that is committed to building affordable, energy-efficient homes.

We have recently launched the biggest showroom in WA, a stunning, architecturally designed new homes showroom with over 1000sqm of inspiration and style. Powered by the strength and stability of BGC, BGC Home is a hub of innovation and inspiration. With six specialist home builder brands under one roof, it is easy to find the perfect team to bring our Clients vision to life.

About the Opportunity
Our aim is to build our homes at high standards, exceeding our customers’ expectations. We are strengthening our client experience teams with additional customer service officers to provide an exceptional level of experience to our clients when they have queries about the building of their home.
Reporting to the Client Experience Manager, some of your tasks will involve:
  • Providing a high level of customer assistance when responding to our clients via an online ticketing system;
  • Ensure you respond within 24 hours of the online query;
  • Accurately update the systems with client correspondence;
  • Facilitating regular phone calls to Clients with updates on their build
  • Providing updates to the Client Experience Manager on outstanding customer queries;
  • Assist with any ad hoc customer related and administrative tasks as required.
About You
It is essential that you love to provide exceptional customer service, each time and every time.  You come from a strong background in customer service and always aim to provide your customers with valuable assistance, no matter if they are your team members or external clients seeking your assistance.
We want to see your CV if you have:
  • Extensive experience in customer service roles;
  • Strong desire to assist with problem solving, providing information to queries and make someone’s day with your assistance;
  • The ability to build fruitful relationships and working in partnership with other relevant departments and their teams who can assist with your client queries;
  • Great administration and written communications skills which are accurate and professional;
  • Awesome verbal communication where your amazing personality shines through the phone line;
  • That amazing personality where people love working with you!
Culture and Benefits
We pride ourselves on our healthy and safe workplace culture of diversity, inclusiveness and support. At BGC Housing group, we place very high value on our team. Our employees will enjoy great staff benefits including:
  • In-house BGC discounts.
  • Employee Assistance Program.
  • Corporate discounts on superannuation and health benefit funds including Bupa, HBF, HIF and IOOF.
  • Vehicle discounts partnering with automotive companies.
Health, Safety, Environment and Quality
All BGC employees have a responsibility to behave in a manner, which ensures their actions or omissions, do not adversely affect the health, safety, environment and wellbeing of colleagues, contractors or members of the public.  BGC employees must comply and meet all responsibilities as outlined in BGC’s Health, Safety, Environment and Quality Policies and Procedures.
Successful candidates will need to provide evidence of at least one COVID-19 vaccination (or a medical exemption) prior to commencing work with BGC or being fully vaccinated (or exempt) where required by a government mandate.
Please note:  Shortlisted applicants may be required to provide a police clearance upon engagement of employment for relevant positions. Only shortlisted candidates will be contacted.
You must have the right to live and work in Australia to apply for this role.
Take the next step in your career and apply by clicking the ‘Apply Now’ button.

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Which of the following statements best describes your Covid-19 vaccination status?
  • How many years' experience do you have as a Customer Support Officer?

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