Customer Service Officer (Major Accounts)

Melbourne
Bayside & South Eastern Suburbs
Call Centre & Customer Service
Customer Service - Call Centre
Full time
Posted 10d ago
Company description:

Penguin Random House is the world's largest trade book publisher, boasting an impressive list of authors from cherished favourites to future classics across many genres and platforms.



Job description:

We have a great opportunity for a Customer Service Officer to join the team on a permanent full-time basis in our Scoresby office/distribution centre. Reporting to the Customer Service Key Accounts Team Leader, you will provide end-to-end advice and support to major Penguin Random house customers ensuring all requirements are met.

This is a Monday-Friday role. There are limited public transport options in the area so you may need access to a vehicle.


Key responsibilities include:
• Management of major account orders received via EDI
• Entry of all orders and after sales requests for major account customers
• Process order cancellations as requested
• Manage general requests and queries from the sales team
• Escalate customer issues i.e. liaise with senior team members, sales and freight companies to resolve customer issues
• Attend to and rectify any problems regarding major account customer's orders

The ideal candidate will have 2 years' experience working in a fast-paced customer service role in an office or telephone environment. Your experience will include working with high-volume orders ideally across a diverse range of products.

You will enjoy developing and maintaining relationships with customers and servicing them end-to-end. You will have high attention to detail, enjoy helping people and problem solving to ensure a positive customer experience. Intermediate Microsoft Office skills including excel are essential.


If this sounds like you, we invite you to apply now!



Profile description:

Penguin Random House is the world's largest trade book publisher, boasting an impressive list of authors from cherished favourites to future classics across many genres and platforms. In Australia and New Zealand, we are proud to work with the most talented writers, thinkers and achievers and publish a diverse range of local and international voices. We are the leading publisher distributing books across Australia and New Zealand, focusing on speed and reliability to reach our customers and bring the very best books to readers everywhere. Our 400+ creative and passionate people from various backgrounds and experiences work together to uphold our reputation for excellence and clear commitment to service throughout the entire publishing process, and help us to achieve exceptional results. More information can be found at https://www.penguin.com.au/ and https://www.penguin.co.nz/.

Penguin Random House is committed to providing a workplace and culture that values diversity and inclusion across all levels of the business. We recognise and acknowledge the contribution of people with diverse backgrounds, experiences and perspectives. This includes, however is not limited to, differences in gender, age, disability, ethnicity, religion, sexual orientation, family status and disability.

Company: Penguin Random House Australia Pty Ltd

Country: Australia

State/Region: Victoria

City: Melbourne

Postal Code: 3179

Job ID: 173207

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