IT Business Operations Specialist

DQA Pty Ltd
Information & Communication Technology
Help Desk & IT Support
Full time
Posted 27d ago
About Us
Established in 2017, we are a top-tier delivery organisation who offer a range of solutions and services to bring organisations into the modern era, enable agility and secure their environments. We specialise in supporting complex organisations that operate in highly regulated and high security environments across the Defence, government and critical infrastructure industries. Our focus is to deliver valuable and sustainable business outcomes that truly make a difference to our end users. Our philosophy is simple: we listen, we establish the right team and we deliver outcomes.

About the Role
As the IT Business Operations Specialist, you will play a critical role in supporting and maintaining DQA internal business systems and be responsible for providing internal technical support for all DQA IT systems including hardware, software and assets to ensuring timeliness, consistency and team member satisfaction.
As a DQA IT Business Operations Specialist, you will:
  • Own and operate the DQA ICT support desk – in person and remote Level 1 and 2 support for access, infrastructure and systems.
  • Support and manage the DQA business systems, infrastructure and software support including Zscaler.
  • Manage all DQA technical onboarding.
  • Take responsibility of the entire ICT asset management and lifecycle.
  • Work alongside the CTO and DQA Capability Team for technical guidance, risk assessment, security review and architectural signoff.
  • Undertake Security Officer training and appointment to manage local security operations and access in Canberra.
  • Training and SOP development and delivery to enable peak utilisation of our technology by our team.
  • Undertake required certifications and training to assist DQA maintain partnership competencies.
  • Assist DQA internal backlog delivery and continuous improvement.
  • Research new technologies and systems to improve DQA operational performance.
  • Identify opportunities to streamline and extend integrations, data integrity and end user productivity.
  • Maintain and develop new Power BI capability, including dashboards and reports as required.
  • Potentially support, task and mentor DQA graduate/intermediate hires.
About You
As an enthusiastic IT Business Operations Specialist person you will have:
  • Previous experience as a Level 1 and 2 is highly regarded
  • Reasonable technical computer and systems skills and knowledge, especially in web applications, Microsoft Operating Systems/Software and Windows Server administration.
  • The ability to identify and address operational inefficiencies, improvement opportunities and service problems.
  • A collaborative approach, welcome new ideas and thrive when working in a team environment. Together, we can get through anything.
  • High motivation, take pride in your work and exhibit a high degree of accountability to produce quality deliverables.
  • A self-starter mindset and embrace thinking outside the box to solve challenging situations.
  • The ability to rapidly gain trust, influence, and build strong relationships with team members and stakeholders at different levels.
  • Strong time management skills and prioritise your work to meet tight timeframes.
  • Australian Citizenship and an AGVSA or alternative Australian government security clearance 
Our Mission
At DQA we put people at the core of our culture; we believe in our people, and we create a home for the best. Our mission is to empower and enable our people to deliver outcomes that make a difference for our clients and beyond. If you embrace a growth mindset, have a passion for excellence and want to be part of an encouraging and enthusiastic group of leaders, then we believe that you too can help us achieve our mission.

Why DQA?
  • Join an awesome team of likeminded people who will encourage your contributions and respect your perspectives.
  • Join a company who supports and empowers you to thrive, giving you autonomy and accountability to shape your own success.
  • Join a company offering flexible working agreements that reflect the way you want to work.
  • Be part of a supportive, fun, and exciting workplace.
  • Gain continued training and education opportunities to support you on an exciting career path.
Next Steps
Up for the challenge? We'd love to hear from you! Apply Now button or reach out to Leila on 1800 79 22 41 for more information on this exciting opportunity.

Employer questions

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  • Which of the following statements best describes your right to work in Australia?

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