Funeral Director's Assistant/After Hours Transfer Officer

Geraldton, Gascoyne & Midwest
Community Services & Development
Child Welfare, Youth & Family Services
Posted 16d ago

Mid West Funerals is dedicated to making a difference in the lives of our families and to the funeral profession.  We have been established for over 15 years.  We are currently seeking a casual Funeral Director’s Assistant/After Hours Transfer Officer to join the Mid West team. 

As this is a casual position, the hours will vary from week to week therefore, you must be able to be flexible in your approach and not require a structure to your working week in terms of days or hours.

The Funeral Director’s Assistant aspect of this position is responsible for providing a customer facing service to our families and requires a compassionate yet professional approach at all times.  If you are a community minded person who lives by the values of over-service and familyness, have strong organisational skills, good attention to detail and are a team player, then this may be the job for you.  No two days are the same and you need to be able to think on your feet to problem solve.

The Funeral Industry comes under the Department of Health, which means you need to be Triple Vaccinated against Covid-19 to be able to work in it.  You also need to have a flu jab to enter nursing homes and hospitals.

The After Hours Transfer Officer aspect of this position involves the collection and transfer of deceased persons into Mid West’s care.  You will possess the ability to be flexible in your approach to the hours worked. 

To be considered for this position you will require the following:-

Key Duties and Responsibilities

  • To provide a customer facing service to our families including setting up services, directing families, providing refreshments, and operating media and related equipment;
  • Setting up for graveside services including chairs, gazebo and lectern;
  • Washing, preparing and driving company vehicles with a trailer, as and when required;
  • Working as a team to provide a first-class customer service that goes above and beyond to meet the needs of our families;
  • To be available between the hours of 4.30pm and 8.30am weekdays and 4.30pm on a Friday afternoon to 8.30am on the Monday morning to carry out transfers.  This will be on a roster basis;
  • To live within a 20 minute radius of the branch;
  • Have a strong customer focus and service orientation;
  • Excellent people and communication skills;
  • Ability to work as part of a team;
  • Triple Vaccinated against Covid-19;
  • Flu Jab.

Key Skills and Competencies

  • Five (5) years’ experience in a customer service facing role;
  • Excellent customer service and communication skills;
  • Must be physically fit, healthy and strong to perform heavier manual work required;
  • First class driving skills with a clean manual Driving Licence;
  • Outstanding planning and organisational skills with the ability to manage multiple tasks;
  • The ability to work under pressure and to tight deadlines;
  • Good technical and computer literacy skills;
  • An ability to work on your own initiative as well as a member of a team;
  • Good decision making and problem solving skills;
  • Highly organised with good attention to detail.

No prior experience is required as ongoing training and development will be provided.

If you want to join a business with an excellent work environment, ethos and culture, then we would like to hear from you!   Please apply by sending your resume, including a covering letter.

Employer questions

Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Which of the following statements best describes your Covid-19 vaccination status?
  • Do you have a current Australian driver's licence?
  • What's your expected annual base salary?

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