Certificate III in Hospitality


This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, caf s, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Possible job titles include:

  • espresso coffee machine operator
  • food and beverage attendant
  • front desk receptionist
  • front office assistant
  • function attendant
  • function host
  • gaming attendant
  • guest service agent
  • housekeeper
  • restaurant host
  • senior bar attendant
  • waiter.
  • No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

    Course content

    15 units required for this qualification. Individual institutions may offer different units.

    • BSBWOR203 - Work effectively with others
    • SITHIND002 - Source and use information on the hospitality industry
    • SITHIND004 - Work effectively in hospitality service
    • SITXCCS006 - Provide service to customers
    • SITXCOM002 - Show social and cultural sensitivity
    • SITXHRM001 - Coach others in job skills
    • SITXWHS001 - Participate in safe work practices

    Satisfaction with training

    These are the outcomes of graduates surveyed six months after completing their training (in similar courses)*
    Satisfied with the training provided
    Received job-related benefits from training

    Qualification recognition

    Nationally recognised - meets Australian Qualifications Framework standards.

    Australian Qualifications FrameworkNationally Recognised Qualification
    25 institutions offer this qualification

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