TAFE Digital
TAFE Digital

Certificate III in Retail


Course description



Study mode



Start date


Enrol anytime.

  • Improve your job prospects & apply for supervisory roles with this Certificate III in Retail Operations (SIR30216)
  • Practical and written assessments - no formal exams
  • Study online when it suits you

Please note, you may be eligible for a government subsidy if you live or work in NSW only.

Course details

Entry requirements


Start dates
Enrol anytime.
The course length can vary depending on the type of enrolment you are entitled to. To find out more, contact the course provider.
Study mode
Education institution
TAFE Digital (RTO 90004)
The course price can vary depending on a few factors, including your citizenship or whether you have completed any other courses. To find out more, contact the course provider.
Payment options

Have a question or ready to enrol?

TAFE Digital

Certificate III in Retail (SIR30216)

  1. Your enquiry is sent direct to the education institution
  2. We’ll confirm your enquiry has been received
  3. The education institution will respond to your enquiry

Course content

13 units

  • SIRXIND001 - Work effectively in a service environment
  • SIRXWHS002 - Contribute to workplace health and safety
  • SIRXCOM002 - Work effectively in a team
  • SIRXCEG001 - Engage the customer
  • SIRXRSK001 - Identify and respond to security risks
  • SIRXSLS001 - Sell to the retail customer
  • SIRXCEG003 - Build customer relationships and loyalty
  • SIRXCEG002 - Assist with customer difficulties
  • SIRXSLS002 - Follow POS procedures
  • SIRXPDK001 - Advise on products and services
  • SIRRINV001 - Receive and handle retail stock
  • SIRRRTF001 - Balance and secure point-of-sale terminal
  • SIRRMER001 - Produce visual merchandising displays

What you’ll learn

You'll learn how to:

  • Build relationships with customers, including selling skills and assisting customers with difficulties
  • Work effectively in a retail and team environment
  • Retail security and WHS
  • Working at the point of sale (POS)
  • Handling stock and creating displays


Nationally recognised - meets Australian Qualifications Framework standards.

Nationally Recognised TrainingAustralian Qualifications Framework
Nationally Recognised Qualification

Support and delivery

When you study online with TAFE Digital, you can:

  • Study from anywhere, when it suits you best.
  • Graduate with the identical qualification as an on-campus student.
  • Get comprehensive support from teachers via phone and email.
  • Access course materials online.
  • Interact with teachers and fellow students via platforms like virtual classrooms, forums and video calls.

TAFE Digital's online courses can also be referred to as distance education. Some hard-copy course materials and assessments may be accessed or submitted via post.

Have a question or ready to enrol?

TAFE Digital

Send an enquiry direct to TAFE Digital (RTO 90004) about the Certificate III in Retail (SIR30216).

We’ll confirm your enquiry has been received and the education institution will respond to your enquiry.

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