Certificate IV in Hospitality


This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, caf s, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Possible job titles include:

  • bar supervisor or team leader
  • concierge
  • duty manager
  • food and beverage supervisor or team leader
  • front office supervisor or team leader
  • housekeeping supervisor or team leader
  • gaming supervisor or team leader
  • shift manager.
  • No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

    Course content

    21 units required for this qualification. Individual institutions may offer different units.

    • BSBDIV501 - Manage diversity in the workplace
    • SITHIND004 - Work effectively in hospitality service
    • SITXCCS007 - Enhance customer service experiences
    • SITXCOM005 - Manage conflict
    • SITXFIN003 - Manage finances within a budget
    • SITXHRM001 - Coach others in job skills
    • SITXHRM003 - Lead and manage people
    • SITXMGT001 - Monitor work operations
    • SITXWHS003 - Implement and monitor work health and safety practices

    Satisfaction with training

    These are the outcomes of graduates surveyed six months after completing their training (in similar courses)*
    Satisfied with the training provided
    Received job-related benefits from training

    Qualification recognition

    Nationally recognised - meets Australian Qualifications Framework standards.

    Australian Qualifications FrameworkNationally Recognised Qualification
    27 institutions offer this qualification

    TAFE Digital

    RTO 90004


    RTO 41026
    Duration:1 yr - 2 yrs
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    Career insights



    RTO 60142


    RTO 3094