Compare institutions offeringCertificate III in Customer Engagement
This qualification provides you with the skills and knowledge to prepare for customer service roles.
in Australia
2 institutions:
MCI InstituteFEATURED
MCI Institute provides access to qualified mentors, counsellors and a 24-hour e-campus to help you reach your goals.
Study modeOnline
Study duration12 months self-paced
These institutions all deliver equivalent outcomes
This nationally accredited qualification meets the same educational standards regardless of which institution you choose to study with. Institutions may deliver their course content differently, but the outcomes are equivalent and recognised Australia wide.
Possible career outcomes
Explore roles related to this industry:
| Related roles | Job satisfaction | Most common salary | Jobs on SEEK |
|---|---|---|---|
| Customer Support Officer | $55k | 1,381 | |
| Retail Sales Assistant | $50k | 5,620 | |
| Receptionist | $50k | 7,114 |
Did you know?
A Certificate III prepares you for skilled work. You’ll build a broad range of skills and theoretical knowledge to undertake routine and non-routine tasks.
Course curriculum is developed by industry, so you’ll build relevant, practical skills that are valued by employers.
Qualifications don’t have to be completed in sequential order. You can start your study journey at the qualification level that suits your career goals and previous experience.
Other Sales and Marketing qualifications
The most suitable qualification for you can depend on your level of experience and education.
Certificate IV in Marketing and Communication
This qualification will develop your marketing and communication skills and will prepare you to provide some leadership and guidance.
Diploma of Marketing and Communication
This qualification provides a sound marketing knowledge base and prepares you to work in managerial roles within the marketing industry.
Bachelor of Business (Marketing)
This degree offers you a foundation in business studies and the opportunity to specialise in all aspects of marketing.
