TAFE SA

Certificate III in Customer Engagement

BSB30215TAFE SA
Duration
12 monthspart-time
Study mode
Online
Next start date
Contact provider for next start date

Why study this course

This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Career Insights from SEEK

Roles related to this course: Customer Support Officer, Retail Sales Assistant, Receptionist, Call Centre Operator, and 1 more.

Recognition

This course meets Australian Qualifications Framework standards.

Entry requirements

There are no formal entry requirements for this course.

Where is this course offered?

This course is delivered entirely online, so you can:

  • Study from anywhere and choose when you want to fit study into your week
  • Access all study materials, assessments, and student support services
  • Achieve the same qualification as someone studying in a classroom

Find out more about online courses and the benefits of studying online.

Course price

The course price can vary depending on a few factors, including:

  • Whether you are eligible for a subsidy, concession, or government loan
  • Your previous study and work experience
  • Your unit selections

Visit TAFE SA's website to find out more about the course price for you.

What to know before you apply

To help you decide if this is the right course for you, TAFE SA can provide you with more information about:

Credit and Recognition of Prior Learning (RPL)

You may be able to get credit or RPL for some units of this course based on your previous studies and work experience. This means the duration of the course may be reduced.


Visit TAFE SA's website to find out more about Recognition of Prior Learning (RPL).

Career Insights

SEEK users who hold a Certificate III in Customer Engagement have been employed in these roles:

Related rolesJob satisfactionMost common salaryJobs on SEEK
Customer Support Officer
$55k296
Retail Sales Assistant
$50k1,927
Receptionist
$50k3,049
Powered by SEEK Career Advice

Find out more about this course

Certificate III in Customer EngagementBSB30215

You may wish to discuss the following with TAFE SA:

  • Course price
  • Prior Recognition of Learning (RPL)
Course information on this page has not been endorsed by the education provider.

Certificate III in Customer Engagement

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