FutureLearn

Customer Experience Design for Customer Success

FutureLearn
Duration
Up to 12 weeksself-paced
Study mode
Online
Next start date
Anytime

Why study this course

  • Learn skills that will enable you to design and implement strategies to improve both customer experience and customer success
  • This course has been created by FutureLearn in collaboration with Salesforce, and has been endorsed by Coventry University

Entry requirements

There are no formal entry requirements for this course.

Some prior knowledge of customer relationship management, customer success or CX design would be beneficial but is not essential.

Where is this course offered?

This course is delivered entirely online, so you can:

  • Study from anywhere and choose when you want to fit study into your week
  • Access all study materials, assessments, and student support services
  • Achieve the same qualification as someone studying in a classroom

Find out more about online courses and the benefits of studying online.

What you’ll learn

On completion of this course you'll be able to:

  • Map a customer journey and experience for target customer groups
  • Outline the top-line approach to effective CX design
  • Identify key components and methods of building successful customer relationships
  • Identify technological opportunities to achieve the aspirational experience, focused on the application of CRM technology

Visit FutureLearn's website to find out more about the course content, units, and what you’ll learn.

Course price

Visit FutureLearn's website to find out more about the course price for you.

Find out more about this course

FutureLearn

Customer Experience Design for Customer Success

Find out more about this course


FutureLearn

Customer Experience Design for Customer Success

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Visit FutureLearn's website.