Skillsoft

ITIL V3 Foundation for IT Service Management 2011

Course description

Duration

duration

18 hrs

Study mode

studyMode

Online

Next start date

date

Anytime

ITIL® Foundation certification shows that you have a basic-level understanding of ITIL®, the global benchmark for best practices in IT service management. This internationally recognised qualification is the first step towards more advanced ITIL® certification.

This Skillsoft course will train you in everything you need to know to pass the exam for the ITIL V3 Foundation for IT Service Management certification. You'll need to sit the exam separately.


Campus options

1 campus available

CampusStudy modeDurationNext start date
Online

Online (self paced)

18 hrs

Anytime

Course details

Entry requirements

None

Location
Online
Next start date
Anytime
Duration
18 hrs
Study mode
Online
Education institution
Skillsoft
Price
The course price can vary depending on a few factors. To find out more, contact the course provider.
Payment options

Course content

  • ITIL and the service lifecycle
  • Service strategy fundamentals
  • Service strategy processes
  • Service design fundamentals
  • Service design processes
  • Service transition processes and policies
  • Introduction to service operation
  • Service operation processes
  • Continual service improvement

Skillsoft's certification training will fully prepare you for the ITIL exam BH0-012.

Please note that the ITIL exam is held by an external provider.

What you’ll learn

You'll learn how to:

  • Identify the features of service management
  • Identify the advantages of service automation
  • Manage service strategy
  • Design a management architecture that integrates IT needs with business needs
  • Review the service level management process
  • Identify change management scope and objectives
  • Measure the effectiveness of the service desk
  • Measure and identify the challenges to effective incident management
  • Sequence the steps in a continual service improvement model

Support and delivery

Skillsoft & SEEK Learning partnership

SEEK Learning provides training from Skillsoft, the premier global provider of IT e-learning courseware.

Skillsoft does not generally offer courses directly to individuals, but our partnership enables us to exclusively offer ITIL® training directly to you.

Skillsoft courses are developed according to the certification specifications of leading vendors.

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Skillsoft

ITIL V3 Foundation for IT Service Management 2011

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