Diploma of Hospitality Management


This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, caf s, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage and gaming.

Possible job titles include:

  • banquet or function manager
  • bar manager
  • caf manager
  • chef de cuisine
  • chef patissier
  • club manager
  • executive housekeeper
  • front office manager
  • gaming manager
  • kitchen manager
  • motel manager
  • restaurant manager
  • sous chef
  • unit manager catering operations.
  • No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

    Course content

    28 units required for this qualification. Individual institutions may offer different units.

    • BSBDIV501 - Manage diversity in the workplace
    • BSBMGT517 - Manage operational plan
    • SITXCCS007 - Enhance customer service experiences
    • SITXCCS008 - Develop and manage quality customer service practices
    • SITXCOM005 - Manage conflict
    • SITXFIN003 - Manage finances within a budget
    • SITXFIN004 - Prepare and monitor budgets
    • SITXGLC001 - Research and comply with regulatory requirements
    • SITXHRM002 - Roster staff
    • SITXHRM003 - Lead and manage people
    • SITXMGT001 - Monitor work operations
    • SITXMGT002 - Establish and conduct business relationships
    • SITXWHS003 - Implement and monitor work health and safety practices

    Satisfaction with training

    These are the outcomes of graduates surveyed six months after completing their training (in similar courses)*
    Satisfied with the training provided
    Received job-related benefits from training

    Qualification recognition

    Nationally recognised - meets Australian Qualifications Framework standards.

    Australian Qualifications FrameworkNationally Recognised Qualification
    26 institutions offer this qualification

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