Skillsoft
Skillsoft

ITIL® V3 Foundation for IT Service Management 2011

Course description

Duration

duration

2 yrs

Study mode

studyMode

Online

Start date

date

Enrol anytime. Have a question about this course? Contact the course provider.

ITIL® Foundation certification shows that you have a basic-level understanding of ITIL®, the global benchmark for best practices in IT service management. This internationally recognised qualification is the first step towards more advanced ITIL® certification.

This Skillsoft course will train you in everything you need to know to pass the exam for the ITIL V3 Foundation for IT Service Management certification. You'll need to sit the exam separately.


Course details

Entry requirements

None

Recognition
Location
Online
Start dates
Enrol anytime. Have a question about this course? Contact the course provider.
Duration
Self paced. 18 hours. (e.g. 6 hours a week = finish in 3 weeks). Complete within 2 years.
Study mode
Online
Education institution
Skillsoft
Price
The course price can vary depending on a few factors, including your citizenship or whether you have completed any other courses. To find out more, contact the course provider.
Payment options

Have a question or ready to enrol?

Skillsoft

ITIL® V3 Foundation for IT Service Management 2011

  1. Your enquiry is sent direct to the education institution
  2. We’ll confirm your enquiry has been received
  3. The education institution will respond to your enquiry

Course content

10 units

  • ITIL and the service lifecycle
  • Service strategy fundamentals
  • Service strategy processes
  • Service design fundamentals
  • Service design processes
  • Service transition processes and policies
  • Introduction to service operation
  • Service operation processes
  • Continual service improvement

Skillsoft's certification training will fully prepare you for the ITIL exam BH0-012.

Please note that the ITIL exam is held by an external provider.

What you’ll learn

You'll learn how to:

  • Identify the features of service management
  • Identify the advantages of service automation
  • Manage service strategy
  • Design a management architecture that integrates IT needs with business needs
  • Review the service level management process
  • Identify change management scope and objectives
  • Measure the effectiveness of the service desk
  • Measure and identify the challenges to effective incident management
  • Sequence the steps in a continual service improvement model

Support and delivery

Skillsoft & SEEK Learning partnership

SEEK Learning provides training from Skillsoft, the premier global provider of IT e-learning courseware.

Skillsoft does not generally offer courses directly to individuals, but our partnership enables us to exclusively offer ITIL® training directly to you.

Skillsoft courses are developed according to the certification specifications of leading vendors.

Have a question or ready to enrol?

Skillsoft

Send an enquiry direct to Skillsoft about the ITIL® V3 Foundation for IT Service Management 2011.

We’ll confirm your enquiry has been received and the education institution will respond to your enquiry.


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