Customer Service Assistant
Assist customers to do business with an organisation by acting as a point of contact.
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- What's it like to be a Customer Service Assistant?
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- Top skills and experience for Customer Service Assistants
- Is Customer Service Assistant the right role for you?
- Customer Service Assistant role reviews
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Latest Customer Service Assistant reviews
5.0Oct 2023
Reviewer's Qualification
Certificate I in Customer Service
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
Manufacturing, Transport & Logistics
The good things
Giving information and helping to solve customer problems. Selling products and taking orders. Arranging services for customers, for example, booking hotel rooms or arranging car hire. Processing comp...
The challenges
Some customers are impatient and its hard for them to let them understand the company status.
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4.0Apr 2024
Reviewer's Qualification
Certificate III in Retail
Experience
5 – 9 years
Organisation size
Large (200+ employees)
Specialisation
Hospitality & Tourism
The good things
Meeting new customers and engaging with them were the best parts of my job in customer service, where they then become regulars, you start to remember there orders and have them ready before they walk...
The challenges
The shift hours I had no home life it was too all over the place. My week would range from Monday-Thursday Night shifts 8pm-4am
Saturday and Sunday 4am-12 sometimes they would change it up and all al...
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Source: SEEK role reviews
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