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Retail Sales Assistant

Provide high quality customer service in a retail environment.
Job opportunities
Jobs on SEEK right now
Job growth
Projected job growth in 5 years
Salary
-
Typical salary
Job satisfaction
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What's it like to be a Retail Sales Assistant?

Retail Sales Assistants work in shops and stores and provide a high quality customer experience by greeting customers, establishing their needs and helping them to find products to meet those needs.

Retail Sales Assistant
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Retail Sales Assistants are responsible for providing customers with a positive, informative and engaging shopping experience. They may also assist with the coordination and training of other staff.

Individuals who are highly organised with strong attention to detail and who have excellent communication skills make ideal Retail Sales Assistants.

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What can I earn as a Retail Sales Assistant?

Find out the average salary for a Retail Sales Assistant across Australia

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Latest Retail Sales Assistant jobs on SEEK

Be one of the first to discover these recently listed jobs, or browse all Retail Sales Assistant jobs on SEEK right now.
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How to become a Retail Sales Assistant


SEEK Learning
You don’t need any formal qualifications to work as a Retail Sales Assistant in Australia, as on-the-job training is typically provided. However, qualifications in retail services may help you when you are applying for work as a Retail Sales Assistant.

  1. Gain work experience in the field, and undertake a qualification in retail services, such as a Certificate II in Retail Services (SIR20216) or a Certificate III in Retail Services (SIR20216).
  2. If you are looking to further your career within retail, you can work your way up and apply for promotions to more senior roles, such as Retail Store Manager or Brand Manager.

Explore related qualifications

SEEK users who have worked as a Retail Sales Assistant have studied these qualifications.

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Certificate III in Retail

This qualification prepares you for a career in the retail industry and for roles in specialty stores, supermarkets and department stores.
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Certificate III in Retail provider logo
Certificate III in Retail provider logo
Certificate III in Retail provider logo
Certificate III in Retail provider logo

Certificate II in Retail Services

This certificate prepares you for a career in the retail industry. It will give you the skills needed to work under supervision of others.
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Certificate II in Retail Services provider logo
Certificate II in Retail Services provider logo
Certificate II in Retail Services provider logo

Bachelor of Arts

This qualification gives you broad skills and knowledge in your chosen area of specialisation to get you started in your career.
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Bachelor of Arts provider logo
Bachelor of Arts provider logo
Bachelor of Arts provider logo
Bachelor of Arts provider logo
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Source: SEEK job ads and SEEK Profile data

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Is Retail Sales Assistant the right role for me?


Working hours for Retail Sales Assistants
Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never

Job market trends for Retail Sales Assistants
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NSW
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WA
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TAS
SA
NT
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Job opportunities

Retail Sales Assistant jobs on SEEK
8,788
Jobs on SEEK right now
Source: SEEK

Projected job growth

National increase over next 5 years
1.9%
2020
2025
Source: LMIP. Sales Assistants and Salespersons
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Source: SEEK job ads and SEEK Role Reviews

Latest Retail Sales Assistant reviews

Latest reviews from 208 Retail Sales Assistants surveyed on SEEK
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Positive
Negative
May 2021
Being a sales assistant can be a rewarding job but you have to be prepared to adapt.
Reviewer's Qualification
Higher School Certificate
Experience
10+ years
Organisation size
Small (1-19 employees)
Specialisation
Counter sales and greeting customers
The good things
The good thing about being a sales assistant is interacting with members of the public, if for some reason you have to move on from one position to another the people skills you have been able to pick...
The challenges
Sometimes the most challenging aspect of retail sales can be a disgruntled customer, your ability to overcome these situations is paramount for you to both move forward and achieve a suitable outcome.
Read more
May 2021
Furniture can make or break big dreams; I’m glad I can help people make the dreams a reality.
Reviewer's Qualification
Completed High School (Year 12)
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Furniture
The good things
Being able to help someone find what they need to set up their space effectively is extremely rewarding. Knowing that I hopefully have the information they need to make decisions on how to move forwar...
The challenges
Looking after customers who don’t know what they want, and are scared of investing in the wrong product, can be emotionally taxing. But if you know your stuff and present them with the options availab...
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Source: SEEK Role Reviews