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Welfare Worker

Help others work through challenging circumstances and improve their quality of life

What's it like to be a Welfare Worker?

Welfare Workers work with people to help them improve their quality of life. They often specialise in working with adults, adolescents or families; people with alcohol and substance abuse issues; victims of domestic violence and crime; people living with disabilities, the elderly or the homeless.

Welfare Worker

Tasks and duties

  • Providing counselling to victims of crime, domestic abuse or child abuse.
  • Recruiting and training volunteer staff.
  • Advising community support groups.
  • Identifying and analysing community issues, requirements and solutions.
  • Providing support and counselling to people with personal difficulties, mental illnesses, or drug and alcohol addictions.
  • Establishing and administering local community groups and homes.
  • Organising and leading community meetings.
  • Organising community sporting, cultural and recreational events.
  • Assisting people living with disabilities.
  • Acting on behalf of others when lodging a formal complaint against an organisation.
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The title Welfare Worker encompasses many specialist roles including Project Officers, Community Health Workers, Counsellors and Human Services Workers. Welfare Workers typically have a high level of empathy and an understanding of human psychology. They are employed by government departments and local councils, hospitals and community health centres, NGOs and community groups.

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How to become a Welfare Worker


SEEK Learning
A formal qualification is usually required to work as a Welfare Worker. This may be attained at the Certificate, Diploma or university level. Specialised certifications are also available and can help you secure a role in a particular field of interest.

  1. Complete a qualification in Human Welfare. This could be a Certificate IV in Community Services (CHC42015), a Diploma of Community Services (CHC52015), or a bachelor degree majoring in Social Science or Human Welfare.
  2. Consider completing further qualifications in your chosen specialisation.

Explore related qualifications

SEEK users who have worked as a Welfare Worker have studied these qualifications.

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Diploma of Community Services

This diploma gives you the skills to work under broad direction from management and provide person-centred support to individuals and communities.
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Diploma of Community Services provider logo
Diploma of Community Services provider logo
Diploma of Community Services provider logo
Diploma of Community Services provider logo

Certificate IV in Community Services

With this qualification you will learn to provide support, intervention and advocacy to individuals, groups or communities.
Compare institutions
Certificate IV in Community Services provider logo
Certificate IV in Community Services provider logo
Certificate IV in Community Services provider logo
Certificate IV in Community Services provider logo

Certificate IV in Youth Work

This certificate will provide you with the skills to help develop and facilitate programs for young people who may be experiencing difficulties.

Compare institutions
Certificate IV in Youth Work provider logo
Certificate IV in Youth Work provider logo
Certificate IV in Youth Work provider logo
Certificate IV in Youth Work provider logo
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