ALH Hotels
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    ALH Hotels
    (377 reviews)
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    Company Reviews

    Working at ALH Hotels

    2.7377 ratings in total
    5
    71
    4
    56
    3
    57
    2
    68
    1
    125
    70%
    Rate salary as high or average
    42%
    Employees recommend this employer to friends
    Work/Life balance
    2.4(375 ratings)
    Career development
    2.9(375 ratings)
    Benefits & perks
    2.5(375 ratings)
    Management
    2.4(375 ratings)
    Working environment
    2.7(375 ratings)
    Diversity & equal opportunity
    2.9(375 ratings)
    Ratings for ALH Hotels are shared as-is from employees in line with our community guidelines

    Reviews

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    2.0
    Assistant Manager Senior
    Mar 2026
    Sydney NSW 20005 to 6 years in the role, former employee
    Not a good place to work as a full time staff member / manager.
    The good things-Discounts for yourself and family - Fast paced work environments, never boring - Opportunities for growth and learning in numerous areas
    The challenges-Minimal support from head office, ops managers & senior managers -High expectations but minimal training -Long hours, 9-12 hour days. Sometimes no breaks as a manager -No flexibility, leave rejected, punished for taking sick days /having family issues even on a weekday -Constantly understaffed & many labour cuts. Overworked & stressful job. -Systems outdated making it hard to learn & work effectively -Negative attitudes from staff as a result of the above / managements lack of support & high expectations -Customer complaints due to quality, long wait times, dirty tables. Mainly due to lack of staff - Many venues in need of repair -Salary does not match workload or the hours (45 hours but paid for 38) -Full time staff FORCED to work Christmas Day with no option, which is so inconsiderate. No value for staff or their family / wellbeing. -No recognition for hard work. Bonuses are either non eligible or minimal. Staff are called out for doing the wrong thing but never the right.
    1 person found this helpful
    1.0
    Senior Chef
    Feb 2026
    All Perth WALess than 1 year in the role, former employee
    Just look for a job somewhere else. Its not worth the headache.
    The good thingsNothing to enjoy here. Everything comes in frozen bags, just open them up and serve them.
    The challengesThere was no communication or support from higher-ups. They just throw you into a pit and expect you to somehow make it work. Every time there is a problem, they won’t even acknowledge it for months. Nobody cares about hygiene or cleaning here
    1 person found this helpful
    1.0
    Assistant Manager
    Dec 2025
    Northern QLD10 to 11 years in the role, former employee
    An unaccountable company
    The good thingsDiscounted staff card
    The challengesEverything from operations down to venue mangers No duty of care towards staff whatsoever
    1.0
    Assistant Manager Senior
    Sep 2025
    Hamilton QLD 4007Less than 1 year in the role, former employee
    Just don't do it, not worth the hassle
    The good thingsGetting to leave at the end of your shift
    The challengesThe back stabbing from higher management, no communication, lack of venue manager leadership
    2 people found this helpful
    2.0
    Assistant Manager
    Sep 2025
    Adelaide SA 500013 to 14 years in the role, former employee
    The first 10 years of my career with ALH were great. I learnt so much and progressed in my career with alot of support from head office. The last 3 years was a very steep decline into trash that it currently is
    The good thingsThe people you meet and the friendships made. Learnt a lot about how NOT to treat people
    The challengesZero training. Zero support from ops managers. Zero control in how you run the venue you work at (not matter how much they tell you you do)
    2 people found this helpful
    1.0
    Assistant Manager
    Sep 2025
    Adelaide SA 5000Less than 1 year in the role, former employee
    Inconsistency between Venue Managers and Regional Managers
    The good thingsConnecting with other Hospo Professionals and forming relationships
    The challengesUpper Managment kept uprooting Venue Managers and shuffling them around. This caused inconsistency with staff and patrons were unable to form a relationship with the person in charge. Processes kept changing, different management styles and overall became a mess for venues.
    1 person found this helpful
    1.0
    Assistant Manager
    Aug 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    A poor career choice for anyone to consider.
    The good thingsThe customers were genuinely friendly.
    The challengesA poor Management approach to training staff. You were virtually “thrown into the deep end and expected to swim”, without quality training and guidance. This approach is sure to kill anyone’s confidence, self esteem, and overall workplace contentment. Needless to say, I promptly did myself a favour and left ALH Hotels. DO NOT STAIN YOUR CAREER BY WORKING HERE.
    2 people found this helpful
    5.0
    kitchen assistance
    Aug 2025
    Umina Beach NSW 2257Less than 1 year in the role, current employee
    Food prepping cooking pizza making dishes cleaning
    The good thingsWorking in a good team environment
    The challengesThere's nothing I don't like
    1.0
    Head Chef
    Aug 2025
    All Adelaide SALess than 1 year in the role, former employee
    Dipped my toe in, jumped right out...read the bad reviews, they are all true all over the country. I wish i did before i took the job.
    The good thingsCheap alcohol at BWS, some nice staff
    The challengesDoing the job of 3 people
    2 people found this helpful
    2.0
    Assistant Manager
    Jul 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    Pay was good but don't let that "suck you in", rostered on for up to 44 hours and only get paid for 38. VM unprofessional in the way team members were talked about to other team members but also happily made excuses for the lazy one because "he's been with the company for a long time" no safe or "fine free" parking available to staff.
    The good thingsStaff discounts, great staff and customers
    The challengesLong hours with no work/life balance, not being told things that I should have been told from day one but expected to "work it out for myself".
    1 person found this helpful
    1.0
    Support Staff
    Jul 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    I did not enjoy my experience here.
    The good thingsThe discounts were a nice to have
    The challengesOld-School leadership above venue level from support office to people partners. No willingness to learn a new way of doing things. Toxic leadership where people in senior roles should not be there. Poor culture in venues.
    2 people found this helpful
    1.0
    Assistant Manager
    Jul 2025
    Mackay QLD 4740Less than 1 year in the role, former employee
    Great Venue, Poor Leadership - not worth the stress as an Employee
    The good thingsPaid on Time Working with very experienced co workers that would have probably left if they didn’t need the job
    The challengesMy experience with the hotel was overshadowed by the conduct of the manager. Communication was consistently poor—not only with me as a guest but also with the staff. There was a noticeable lack of respect in the way the manager spoke to team members, often belittling them in front of guests, which created an uncomfortable atmosphere. Several staff, including myself, felt demoralized by the lack of support and encouragement. A role in hospitality requires strong interpersonal skills and the ability to lead with respect and empathy—qualities this manager, unfortunately, did not demonstrate. While the property itself may appeal to some, the leadership seriously detracts from the overall experience. And the wage I see has not gone up in the 2 years I haven’t worked there Not worth the trouble
    1 person found this helpful
    2.0
    Restaurant Supervisor
    Jul 2025
    Brisbane QLD 40004 to 5 years in the role, former employee
    Great people. Poor management. Best staff get burnt out quick.
    The good thingsMade so many friends and had great outside of work relationships.
    The challengesLazy staff and poor management. Management do nothing while the best team members carry the weight of the rest of the team. The best team members are extremely burnt out due to carrying a lazy team.
    2 people found this helpful
    5.0
    Kitchen Hand
    Jun 2025
    Casino NSW 24701 to 2 years in the role, former employee
    It was an extremely negative experience and I do not recommend working there
    The good thingsI did not have a good working experience here. Staff and management are extremely rude and create a toxic workplace
    The challengesComing to work knowing that were will be confrontations between staff members and trying to keep the kitchen area up to code with health and safety regulations
    1.0
    Bartender
    Jun 2025
    Brighton SA 50481 to 2 years in the role, former employee
    Hostile toxic and Unwelcoming Work EnvironmentI worked at an ALH venue and, unfortunately, had a very negative experience. The workplace culture was extremely unhealthy, with constant negativity and a lack of basic respect — particularly from the managers and assistant managers. I was often treated unfairly and made to feel excluded and unwelcome. As someone from a culturally diverse background, I frequently felt singled out and subjected to inappropriate behavior and insensitive remarks. There was little to no support or accountability when issues were raised, and the leadership often responded with defensiveness or disregard. The overall environment took a toll on my wellbeing. I would not recommend ALH Hotels to anyone looking for a respectful or inclusive workplace.
    2 people found this helpful
    2.0
    Head Bartender
    Apr 2025
    Summer Hill NSW 21301 to 2 years in the role, current employee
    Perfect start not perfect growth
    The good thingsConnecting vital information from within the community at summer hill
    The challengesLicensee level is untouchable because they are generally fair workers and bosses. Unfair work practice, harrowing toxic attitudes and general lack of progression comes from one manager at summer hill. Most Managers are trying their best to support workers.
    1 person found this helpful
    3.0
    Kitchand
    Sep 2024
    Manunda QLD 4870Less than 1 year in the role, former employee
    I thoroughly enjoyed being employed by Matthew Hawker when he signed my papers for the probationary period being 3 months to work at the Bistro at Raintrees.
    The good thingsI most enjoyed putting the plates and the cutlery in the rack then through the 1 cycle dishwasher, also then putting what comes out of the dishwasher away in their prospective places in the kitchen.
    The challengesTo see to the Patrons sit down at the tables provided by the Raintrees staff in question and have good meal from the menu
    2.0
    Assistant Manager
    Aug 2024
    Brisbane QLD 4000former employee
    What doesn’t kill you makes you stronger. Run!
    The good thingsThe opportunity to further my career, deepen my knowledge of the industry, strengthen my personal goals.
    The challengesLack of staffing on shifts, no staff to cover absences, inability to retain good staff, lack of accountability to poorly performing casuals and managers, no work life balance leading to poor health.
    4 people found this helpful
    2.0
    Manager
    Jul 2024
    All Perth WAformer employee
    Mixed, overall disappointing.
    The good thingsGood discounts and access to training. Some really great staff and beautiful venues. Above average salary.
    The challengesPoor planning, communication, support, recognition from senior leaders. Sometimes very toxic individuals. High workload/low satisfaction. Poor recruitment/retainment in kitchens
    2 people found this helpful
    1.0
    Commis Chef
    Dec 2023
    Sunshine Coast QLD1 to 2 years in the role, current employee
    Not recommend at all
    The good thingsPerks you get as being WOW Group employee In Wolloes,BWS,Big W and other giants and not to forgot 50% Food discounts
    The challenges Management is not good, No communication at all , Understaffed every time, junked equipments and disgusting working environment
    4 people found this helpful
    5.0
    Bar and Gaming Attendant
    Nov 2023
    Benowa QLD 42175 to 6 years in the role, former employee
    Great building block for hospitality and customer service.
    The good thingsFun, social work place with good opportunity to learn new skills and increase earnings.
    The challengesSome time you have to deal with difficult customers. Can be very demanding physically on busy shifts.
    1 person found this helpful
    1.0
    Food and Beverage Attendant
    Aug 2023
    Far West & North Central NSW1 to 2 years in the role, former employee
    Good experience for someone who would like to start in hospitality but after a few years it gets a bit meh
    The good thingsBecome good friends with the staff
    The challengesNot having a good work/life balance, the change of management wasn't good
    3 people found this helpful
    4.0
    Chef Manager
    May 2023
    All Gold Coast QLD3 to 4 years in the role, former employee
    Battlefield
    The good thingsyou get to meet some amazing people, you learn alot.
    The challengesno staff, sometimes bad comunication from management,
    2 people found this helpful
    4.0
    Food Preparation Assistant
    May 2023
    North Ryde NSW 21131 to 2 years in the role, current employee
    Working hard as to get the right and beautiful experience to make yourself productive and happily serve the customer's needs.
    The good thingsDo customer service.
    The challengesThings I haven't done before but need to learn.
    2.0
    Bartender
    Mar 2023
    Thornlie WA 6108Less than 1 year in the role, former employee
    When i first started it was great but something changed a few months in and the management become bossy and rude. There became a distinct lack of respect for the staff.
    The good thingsThe team were fantastic to work with.
    The challengesBeing sent home 2 hours into a shift without notice.
    7 people found this helpful
    2.0
    Head Chef
    Feb 2023
    9 to 10 years in the role, former employee
    Would only work there again if there was drastic changes within the company
    The good thingsThe Kitchen team was as good as you made it.
    The challengesNo support from management, or any ability to exercise creative flair
    7 people found this helpful
    2.0
    Food and Beverage Attendant
    Feb 2023
    Less than 1 year in the role, former employee
    work here if you enjoy being an overworked drone.
    The good thingsCoworkers are nice people and the patrons are friendly. 50% discount at all affiliated taverns and hotels.
    The challengesmanagement doesn't care about you, the company doesn't care about you. no staff meals provided. little to no opportunity for career progression. would rather hire new people than give shifts to dedicated employees. always understaffed so they don't have to pay employee wages.
    7 people found this helpful
    1.0
    Bar Attendant
    Jan 2023
    1 to 2 years in the role, current employee
    Terrible. Get a job anywhere else.
    The good thingsMet some great people, and the discounts are pretty good
    The challengesManagement don’t care about their staff and neither does ALH. Pushed to work until your limit whilst working 12 hours a day almost everyday. Management incapable of doing their own jobs and forcing casuals to do it for them.
    11 people found this helpful
    1.0
    Assistant Manager
    Jan 2023
    Less than 1 year in the role, former employee
    Doesn't care about staff morale or working standards.
    The good things50% discount off of Food throughout their hotels. Fringe discounts for other businesses.
    The challengesCorporate company with too much emphasis on the money and not it's staff's wellbeing or the customer experience. This hotel group has lost it's positive reputation many years ago and since being taken over by Endeavor Group seems to be going down annually. Over 10 staff resigned in a month period in the hotel I just worked in. Management didn't care.
    5 people found this helpful
    5.0
    Bartender / Waiter
    Nov 2022
    Less than 1 year in the role, former employee
    It was a great experience and I heavily recommend working there to anyone else
    The good thingsEveryone, including both staff and patrons were nice to work with or serve and the overall environment was really nice to be in. My managers looked after me well and I don't really have any complaints at all
    The challengesSometimes it would get very busy and obviously that brought challenges as keeping up quality of work under a high volume and pace is hard.
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