You can tell this organisation is the smaller of the big 4, it's culture and connectedness are still there, maybe not as good as it was but still enough that it has a competitive edge. It still values tenure & experience and will manage poor performance not promote it.The good thingsGenerally the people around you are very good to work with and there are often some long tenured staff to lean on for support from a technical perspective. Despite a couple of the systems being old they are actually fully featured, reliable and good to use but can take a while to master i.e. Hogan! Some of the newer applications added around the fringes are lacking and make it appear clunkier than it really is i.e. salesforce complaint management! I have also come to realize that I've most likely had the best people leader I will ever have while working for ANZ.
The challengesPost Covid customer trends & royal commission cost pressures have really accelerated and put the squeeze on the retail branch network, it is very clearly under resourced and rapidly having to change at the same time. For tenured staff it can be hard to let go of some of yesteryears service niceties that there just isn't time for and aren't reflective of the majority of customer needs going forward. Remuneration is low given the expectation of frontline staff all needing to do home lending while paid below market as personal bankers.