Australian Fair Work Ombudsman
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    Australian Fair Work Ombudsman
    (20 reviews)
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    Company Reviews

    Working at Australian Fair Work Ombudsman

    3.520 ratings in total
    5
    5
    4
    7
    3
    2
    2
    5
    1
    1
    90%
    Rate salary as high or average
    55%
    Employees recommend this employer to friends
    Work/Life balance
    4.0(20 ratings)
    Career development
    3.2(20 ratings)
    Benefits & perks
    3.4(20 ratings)
    Management
    2.8(20 ratings)
    Working environment
    3.3(20 ratings)
    Diversity & equal opportunity
    3.7(20 ratings)
    Ratings for Australian Fair Work Ombudsman are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 20 reviews sorted by most recent
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    2.0
    Customer Service Role
    Mar 2025
    Melbourne VIC 30001 to 2 years in the role, current employee
    A soul crushing call centre experience
    The good thingsWork with nice colleagues & WFH
    The challengesGlued to the phone, KPIs focused, minimal training at the start and during employment for the amount of information you have to know for this role, no flexibility or autonomy at all. Talking to emotional, upset, confused people so expect to be emotionally exhausted and burnt out 24/7
    12 people found this helpful
    2.0
    Fair Work Officer
    Jun 2024
    Melbourne VIC 3000former employee
    Micromanaged and repetitive
    The good thingsDecent pay. WFH highly encouraged.
    The challengesInflexible and micromanaging management. Overly KPI focused. High workload. Geographically dispersed teams.
    12 people found this helpful
    2.0
    Customer Service Role
    Apr 2024
    Melbourne VIC 3000
    The dream role that became a nightmare.
    The good thingsFlexible working arrangements
    The challengesManagement Coaches Leadership in general
    8 people found this helpful
    3.0
    Na
    Mar 2020
    Great people but many of the SES need to move on and new external leaders brought in to share new and contemporary ideas.
    The good thingsThe people with the exception of the SES cohort. Some individuals are outstanding but as a group they are selfish. This has been reflected then and time again in the annual survey.
    The challengesMaintaining an apolitical stance
    7 people found this helpful
    5.0
    Data Entry Role
    Mar 2020
    former employee
    Wonderful people and great opportunities for upskilling
    The good thingsEverything and everyone
    The challengesNone. Very helpful and understanding.
    3 people found this helpful
    2.0
    Client Services Officer
    Nov 2019
    7 to 8 years in the role, former employee
    It depends on your team and location but would give it a miss.
    The good thingsSome great teams, great central location
    The challengesNot great for work-life-balance and advancement.
    10 people found this helpful
    2.0
    Senior Fair Work Investigator
    Nov 2019
    9 to 10 years in the role
    The Fair Work Ombudsman needs to practice what it preaches and look after its employee's.
    The good thingssupportive work colleagues
    The challengesUnrealistic work loads. Poor pay.
    14 people found this helpful
    1.0
    Various
    Nov 2019
    9 to 10 years in the role
    After working there for over 10 years, you mean nothing to them
    The good thingsOne good Manager and a handful of nice colleagues
    The challengesManagement, environment, work colleagues
    11 people found this helpful
    4.0
    Industrial Relations Advisor
    Oct 2018
    All Australia1 to 2 years in the role, current employee
    Good for a limited time.. You start to go insane after 2 years on the phones
    The good thingsInteresting work, hoping the advice sits on receptive ears
    The challengesCall centre environment
    6 people found this helpful
    4.0
    Manager
    Feb 2018
    Overall a friendly and interesting place to work
    The good thingsOpportunities for sideways mobility to gain experience
    The challengesOverlap of functions and responsibilities
    2 people found this helpful
    5.0
    Call Centre Operator
    Feb 2018
    Amazing working environment, however I don't like call centre work!
    The good thingsBest work environment you will ever be in. Incredibly supportive & understanding management, inclusive & encouraging morale, friendliest coworkers you will find!
    The challengesI worked in the call centre. Very challenging customers at times, and very intensive & overwhelming training to begin with! Non stop calls with no down time.
    5 people found this helpful
    4.0
    Adviser
    Dec 2017
    1 to 2 years in the role, former employee
    Gained some excellent knowledge and experience but glad to have left
    The good thingsGreat bunch of people to work with and the overall culture is positives
    The challengesOne of the major challenges are repetitive work the call centre role brings. If you are chosen as a person they like you may have some great opportunities come your way, in saying that there isn’t much room for movement with regards to different roles within the agency etc
    6 people found this helpful
    5.0
    Technology Consultant
    Oct 2017
    Treated very well as a contractor and would go back again..
    The good thingsthe people care, the management want to get things done
    The challengestypical government. lots of meetings to discuss meetings etc..
    5 people found this helpful
    3.0
    Customer Service Advisor
    Sep 2017
    1 to 2 years in the role, current employee
    Terrible micro management
    The good thingsColleagues, work life balance
    The challengesHigh KPI, favouritism
    8 people found this helpful
    4.0
    Client Resolution
    Sep 2016
    9 to 10 years in the role, current employee
    City and Regional Presence
    The good thingsWork / Life Balance Option to work part-time and/or from home for part-week (regularly or one-off)
    The challengesCareer opportunities are limited
    3 people found this helpful
    4.0
    SSO in Legal Team
    Sep 2016
    Less than 1 year in the role, former employee
    Happy and proud to be part of them for the big good cause in general.
    The good things1. Multi racial and mostly friendly people 2. pay accordingly to hours that you did 3. Nice and spacious new office 4. A lot of career development and other field of learning opportunities if you are a permanent staff
    The challengesFor my role at that time, whenever it was extremely busy, I could just stand in front of the printing machine whole day long for few days continuously.
    4 people found this helpful
    5.0
    IR Advisor
    Feb 2016
    3 to 4 years in the role, former employee
    Great opportunity.
    The good thingsFlexibility is available for those who require it.
    The challengesWorkload might be high at times. Demand for services extremely high.
    3 people found this helpful
    5.0
    UAT test analyst
    Feb 2016
    Less than 1 year in the role, former employee
    I had a wonderful experience if given an opportunity I would really want to work again
    The good thingsFriendly environment Senior management helpful Amazing co worker
    The challengesI don't have any challenges
    2 people found this helpful
    4.0
    Infoline Adviser
    Feb 2016
    A good opportunity, but I am glad to have moved on. Friendly staff, too.
    The good thingsAn excellent salary and a very generous enterprise bargaining agreement, which includes 18 days personal leave.
    The challengesIt was a call centre environment, and the calls were exceptionally challenging and emotionally draining. I'm of the opinion that call centres make for a stressful and ultimately traumatising environment and a poor business model. Opportunities were provided to engage in projects 'off the phones', which is a credit to management, but inevitably the projects dried up and staff were put back on the phones even when able to demonstrate qualities that could have been put to better use in other areas of the organisation.
    9 people found this helpful
    4.0
    Director
    Feb 2016
    5 to 6 years in the role, former employee
    Lots of opportunity.
    The good thingsPlenty of challenging projects. The people are passionate.
    The challengesIt can be difficult to get funding for projects due to limited department budget.
    2 people found this helpful
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