Australian Home Care
(42 reviews)
Company Reviews
Working at Australian Home Care
2.942 ratings in total
5
7
4
11
3
6
2
6
1
12
57%
50%
Work/Life balance
3.3(42 ratings)
Career development
2.8(42 ratings)
Benefits & perks
2.5(42 ratings)
Management
2.6(42 ratings)
Working environment
3.0(42 ratings)
Diversity & equal opportunity
3.2(42 ratings)
Reviews
Showing 42 reviews sorted by most recent
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most recent
5.0
Registered Nurse
Aug 2023Austral NSW 2179
I enjoyed staying there
The good thingsThe management team was great
The challengesAdapting into their culture was somehow difficult
1.0
Disability Support Worker
Mar 20213 to 4 years in the role, current employee
The lack of support and not caring about loyalty coming from this company is disgusting
The good thingsIn my time here there has been good things, starting further diplomas etc
The challengesThe lack of support when it comes to other support workers behaviour.
Even when you report it
1.0
Careworker
Sep 2020Less than 1 year in the role, former employee
Look around before signing
The good thingsPay is great and training is great
The challengesCase Worker isn`t any good and can never be contacted. Upper management do not care and won`t fix problems.
Other care workers talk about you and clients in there personal lives
1.0
Human Resources Coordinator
May 2020Zero out of ten
The good thingsNothing falls into this category
The challengesZenitas management, cliches and lack of transparency, particularly during mass change. Leadership was absent at all times
1 person found this helpful
2.0
Careworker
Mar 2020I don't recommend this organization to anybody.
The good thingsCannot think of it.
The challengesLow salary, poor communication among poor experienced coordinator team.
1.0
Australian Home Care
Mar 2020I’ve never worked anywhere as unprofessional and unproductive
The good thingsThey will employ absolutely anyone so no matter your skills you can get a job
The challengesNo management support
3.0
Client Services Manager
Nov 2019Less than 1 year in the role, former employee
My direct manager and colleagues were lovely
The good thingsThe autonomous role, my direct manager and colleagues, helping our clients and families
The challengesThe systems management/ processes were terrible, and communication between departments were terrible too
3.0
Support Worker
Nov 2019Good place to learn but shouldn’t be a lifelong
The good thingsFlexible, good clients
The challengesManagement can be very tough sometimes
4.0
Support Worker
Nov 2019Less than 1 year in the role, current employee
Like any job, there's good things and bad things.
The good thingsLovely clients, great support workers.
The challengesGetting paid correctly, getting hold of management
2.0
Support Worker
Nov 20193 to 4 years in the role, former employee
Not good payrate and worked more
The good thingsClients are good friendly
The challengesLack of Communication with carer and management
1.0
Head Office Administration Role
Nov 2019former employee
Wouldn’t waste your time
The good thingsThe office was nice
The challengesMinimal training, disorganised
4.0
HCP co ordinator
Nov 20191 to 2 years in the role, current employee
I am enjoying my workplace due to people I work with and systems are on the improve
The good thingsFlexibility and a great team of people
The challengesSystems not reflecting business in a good light
2.0
Disability Support Worker
Nov 2019Less than 1 year in the role
Not the best people I have worked for
The good thingsThe people I worked with.
The challengesHaving management so far away
1 person found this helpful
1.0
Coordinator
Nov 20193 to 4 years in the role, former employee
I wouldn't work here again
The good thingsGood, hardworking staff
The challengesCommunication issues, management too busy or unavailable to assist as requested, no support when managing client complaints.
5.0
Customer Service Role
Sep 2019Keep the job
The good thingsvariety of clientele
The challengesLarge area of coverage
1.0
Rather not say
Sep 20191 to 2 years in the role
I am glad I left
The good thingsIsn’t any, it was just aweful
The challengesManagement, lack of care, as soon as they found out my heritage I was treated differently.
1.0
Support Worker
Jul 2019Very unhappy with this organisation and the lack of respect for both support workers and clients
The good thingsOpportunity to work with some lovely clients and build strong relationships. Making a difference in a persons life.
The challengesManagement follow up is slow or nonexistent
Difficult to call through to speak with someone
Emails either don't get replies or much too late
Management adjusting rosters but not emailing through a new one, so clients missing visits and workers getting blamed
Extremely poor communication
Lack of training and education
1.0
Client Services Coordinator
Nov 20181 to 2 years in the role
Poor management, no room for career advancement, unsupportive team leaders
The good thingsColleagues are a great support
The challengesWork load and pressure, no support from management
2.0
Finance and Community
Oct 2018Have a crystal ball handy to predict and find your own answers!
The good thingsGood colleagues. Central location and plenty of parking on streets. Good modern offices.
The challengesDealing with difficult managers who have been there far too long. No support. Not willing to listen. You are expected to learn things on your own.
3.0
PCW
Jun 2018Less than 1 year in the role, current employee
Goods and bads
The good thingsLovely clients, good relationships formed
The challengesTravel, no petrol money and could travel 1hr on little pay
Some mix up between what is requested and what is actually needed
1.0
Client Service Coordinator
Feb 20181 to 2 years in the role, current employee
No chance of growth within the company
The good thingsJust another job to fill in
The challengesTo overcome office and management politics
HR ManagerThank you for your feedback. We have a new strong regional management team in NSW and dedicated resources to increase the speed at which we respond to customers and support job satisfaction. We actively promote internal opportunities and career development for all our employees and are a equal opportunity employer.
30d+ ago
3.0
Support Worker
Feb 20185 to 6 years in the role, current employee
Challenging at times but very rewarding to make a difference to someones life.
The good thingsMy clients...They are awesome
The challengesbehaviours and family members
HR ManagerThank you for your feedback. We agree, supporting an individual with their independence is extremely rewarding and like any role, has its own challenges. We value, support and reward our employees in the recognition of the care that they provide. We are glad to hear you enjoy working for Australian Home Care.
30d+ ago
4.0
Support Worker
Feb 2018Less than 1 year in the role, current employee
Good
The good thingsWork is flexible and staffs are friendly. Coordinators are understanding and professional.
The challengesLess hours because its a home care
HR ManagerThank you for your feedback and endorsement of the benefits of working with Australian Home Care. We agree, shift duration is a challenge in home care. The shift duration is determined by our clients and their needs, but our new way of rostering is enabling us to offer Support Workers many more consecutive shifts.
30d+ ago
5.0
PCA
Oct 20171 to 2 years in the role, current employee
Working with AHC is very rewarding
The good thingsI'm an older worker and Australian Home Care has given me the opportunity to fulfil my ambitions. They are very supportive and provide ongoing training.
The challengesThe only challenges I've had are from myself. Australian Home Care are very supportive.
Human Resources ManagerThank you for your feedback and we are happy to hear you had a good experience with us. We endeavour to support our employees throughout their time here with us. Sorry to hear of your personal challenges.
30d+ ago
4.0
Support Worker
Oct 2017Less than 1 year in the role, current employee
Very enjoyable being able to help the clients
The good thingsThe clients make it very worthwhile
The challengesHours the different shifts some 2 hours some 4.
Human Resources ManagerThank you for your feedback. We endeavour to create meaningful jobs for our Support Workers through our new and improved rostering system. Shift duration is a challenge. Unfortunately in regional areas the shifts are often short and distance between clients is a challenge. The shift duration is determined by our clients and their needs, but our new way of rostering is enabling us to offer Support Workers many more consecutive shifts.
30d+ ago
5.0
Aged Care Worker
Oct 20173 to 4 years in the role, current employee
Handful experience with new technology
The good thingsLots of opportunities for career development
The challengesNot enough hours usually its average 4hrs/day
Human Resources ManagerThank you for your feedback. Unfortunately shift duration is determined by our clients and their needs. However we endeavour to offer our Support Workers meaningful jobs with at least 20 hours a week. Our new improved rostering system now enables us to offer consecutive shifts even if they are shorter in duration. We also offer a range of different shifts including domestic assistance to fill in time between shorter shifts.
30d+ ago
1.0
Cc
Oct 20171 to 2 years in the role, former employee
Glad I left this company
The good thingsNo good things - too much office politics
The challengesManagement have no idea what they are doing
Human Resources ManagerThank you for your feedback. We take this feedback seriously and we are disappointed to hear of your experience. We have a new strong regional management team in NSW and dedicated resources to increase the speed at which we respond to customers. Our team also uses a new improved rostering system to develop more comprehensive staff rosters and provide support to Coordinators.
30d+ ago
1.0
Personal Care Worker
Aug 20173 to 4 years in the role, former employee
Would not recommend to a friend
The good thingsFlexibility is good if you have children as you can pick your availability
The challengesRural area have little no no work
Human Resources ManagerThank you for your feedback. Unfortunately shift duration is determined by our clients and their needs. However we endeavour to offer our Support Workers meaningful jobs with at least 20 hours a week. Our new improved rostering system now enables us to offer consecutive shifts even if they are shorter in duration. We also offer a range of different shifts including domestic assistance to fill in time.
30d+ ago
5.0
Personal Carer
May 2017Western Suburbs Melbourne VIC1 to 2 years in the role, former employee
Had a great experience with Australian Home Care.
The good thingsGood Clients and great workmates!
The challengesSome clients smokes in the house with all the doors and windows close during winter. Bad for my health.
Human Resources ManagerThank you for your feedback. Client choice drives our care planning and we encourage all employees to follow health and safety precautions and notify us with incidents. We provide a smoke free work environment and encourage our clients to smoke outside.
30d+ ago
3.0
Disability Support Worker
Sep 2016North Melbourne VIC 3051Less than 1 year in the role, former employee
Overall it was ok but not that supportive
The good thingsFlexible working hours
The challengesHard to work with different supervisor
Human Resources ManagerThank you for your feedback. We are disappointed to hear that you had challenges working with a different supervisor and would welcome more specific feedback to enable improvement where needed. We have dedicated Field Support Coordinators to ensure our remote workforce are supported.
30d+ ago
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