Bank Australia
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    Bank Australia
    (22 reviews)
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    Company Reviews

    Working at Bank Australia

    3.122 ratings in total
    5
    7
    4
    4
    3
    1
    2
    4
    1
    6
    82%
    Rate salary as high or average
    50%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(22 ratings)
    Career development
    3.0(22 ratings)
    Benefits & perks
    2.7(22 ratings)
    Management
    2.8(22 ratings)
    Working environment
    3.1(22 ratings)
    Diversity & equal opportunity
    3.9(22 ratings)
    Ratings for Bank Australia are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 23 reviews sorted by most recent
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    1.0
    Team Leader
    Mar 2026
    Collingwood VIC 30661 to 2 years in the role, former employee
    Ethical externally, toxic internally.
    The good thingsThe team I lead were great.
    The challengesThis is the type of business where those in higher positions are people who have been with the company since the 80s. They know nothing about how to manage and will take their own ineptitude out on staff. This is evidenced through the exceptionally high turnover.
    2 people found this helpful
    5.0
    Contact Centre Consultant
    Feb 2024
    Bairnsdale & Gippsland VIC3 to 4 years in the role, current employee
    Good place to work
    The good thingsSupportive leadership, best managers I've worked with Really easy job Good work/life balance and support around when I need to care for kids
    The challengesCustomers can be rude but guess you get that everywhere Would like better facilities and perks with the job
    3 people found this helpful
    2.0
    Customer Service Consultant
    Dec 2023
    Sydney NSW 2000
    Doesn’t worth it. There are better opportunities in the market
    The good thingsPay is good, workplace well localized
    The challengesThere’s no room to grow career. Manager is not prepared for the role (no experience or knowledge, usually making very poor decisions). They keep insisting on keeping incompetent staff at the cost of the good ones while these are overwhelmed, consequently resulting on high turnover.
    4 people found this helpful
    1.0
    Customer service representative
    Apr 2022
    If I was offered the chance to do it again, I’d rather sit on a cactus
    The good thingsThe pay, having a job
    The challengesWork culture was horrendous, commoners back in the 1700’s were treated with more respect
    8 people found this helpful
    2.0
    Branch Staff
    Jan 2022
    The Bank that wants to be big, but acts like it is already and doesn't care for those that matter.
    The good thingsThe staff were the main reason I eneded up staying as long as I did. I didn't want them to not have me as protection against management.
    The challengesBeing treated unfairly, with no respect and dignity.
    5 people found this helpful
    1.0
    Head Office
    Sep 2021
    3 to 4 years in the role, former employee
    If this is the last available job on the planet do not apply
    The good thingsThe values of the company are great. The environmental and social aspects of the company are constantly on display and are lived values. There was opportunities to get involved in community orgs, volunteer days, lunches with community organisations
    The challengesThe team I worked in was terribly managed and a toxic work environment. Management was almost comical - like something from an 80s film (do as we say and we know best because we're managers!). The workload was insane, the pay was avg to poor, mistakes were highlighted and achievements almost ignored. If I and others in the team hadn't lived through it I wouldn't have believe this work environment existed in 2021.
    13 people found this helpful
    4.0
    Branch Manager
    Mar 2020
    5 to 6 years in the role, former employee
    Good company to work for specially if your values align with the company's.
    The good thingsSmall company provides lots of opportunities for advancement and your role can be versatile which is great for learning.
    The challengesTight budget leaves management hand tights for business decisions and you have to have patience. Certain managers don't have clearly prescribed responsibility which makes it hard to make sense of the reporting structure sometimes.
    1 person found this helpful
    1.0
    CSO
    Mar 2020
    1 to 2 years in the role, former employee
    No care when disaster Strikes
    The good thingsThe staff I worked with
    The challengesBiggest challenge was no help from management when branch was closed down due to Mould issue fir over 4 months & then closed permanently. No further follow up on our health since being made redundant - poor form Bank Australia
    4 people found this helpful
    4.0
    Customer Service Representative
    Mar 2020
    Great company to work for with great values.
    The good thingsThe customers and my work colleges and the banks environmental beliefs
    The challengesDifficulties of working at bank Australia are the locations and lack of staff in branches
    1 person found this helpful
    1.0
    Finance Manager
    Nov 2019
    Not a great place to build a career.
    The good thingsGreat salary package
    The challengesNo work life balance, bad management, no transparency and room for development.
    4 people found this helpful
    1.0
    Lending Officer
    Aug 2019
    Less than 1 year in the role, former employee
    Not an enjoyable place to work. Could not recommend
    The good thingsSome of the local branch team - including immediate manager where great people. Opportunity to coach some of the newer & younger staff. Opportunity to help customers with general insurance. Seemed to present as a great employer - until you start. Then like your worst nightmare. Seriously nothing else.
    The challengesA toxic culture mainly from 'head office' and if you suggest or offer anything to change or improve let alone express an opinion you are 'squashed' and essentially done. The employee turnover was high, and morale low. Really sad. And regional customers not held in much regard at all. More micro management & sales pressure than any of the 'major banks' I have had anything to do with.
    5 people found this helpful
    2.0
    Branch Manager
    May 2019
    3 to 4 years in the role, former employee
    It was fun until the honeymoon was over.
    The good thingsMy team, customers and the values.
    The challengesEver changing procedures,
    1 person found this helpful
    3.0
    Credit
    Mar 2019
    3 to 4 years in the role, former employee
    horrible experience and will never ever work with this bank of do banking.
    The good thingsProper training, Culture and diversity, Facilities
    The challengesVery stressful environment, it was like going to war situation.everyday you will be pushed to achieve unrealistic numbers. without connection no chance of career growth regardless of your performance.
    5.0
    ...................................
    Feb 2018
    Fun and learning everyday from a wealth of knowledge
    The good thingsGreat support from all levels, ability to work flexibly, company culture taking into account the environment & community, and the branded Keep Cups are pretty cool too
    The challengesThere aren’t any challenges I can think of
    5.0
    Business Development Manager
    Nov 2017
    3 to 4 years in the role, current employee
    Caring, values-based organization with so much passion for the good it achieves
    The good thingsExceptional culture, values-based organisation, they genuinely care about employees
    The challengesStill advancing systems and technology, but almost there! There's no bonuses or commissions but that's part of the great culture - knowing that customers' money is being used for good instead of pushing sales!
    5.0
    Retail Manager
    Aug 2017
    Less than 1 year in the role, current employee
    Best organisation
    The good thingsFantastic environment and caring leaders
    The challengesNone other than the brand is new
    1.0
    Lending Officer
    Aug 2017
    I was treated poorly
    The good thingsThe co workers in entry level positions are amazing people
    The challengesThe skills of middle management are outdated and do not support the frontline workforce. They prefer to force their ideas onto staff and have costly failures than embrace suggestions made by lower level staff
    1 person found this helpful
    4.0
    Credit Analyst
    Aug 2017
    Loved it!
    The good thingsGreat People, Great employer, supportive, flexible, FUN! Its like an extended family
    The challengesHigh work volumes under tight deadlines with limited staff
    5.0
    Customer service
    Oct 2016
    Melbourne VIC 30041 to 2 years in the role, current employee
    Love it.
    The good thingsGreat culture. good values. Focus on things that matter. Real opportunities for those who like a challenge.
    The challengesCustomers Some older staff don't like change.
    4.0
    Mortgage Loans Administrator
    Sep 2016
    Less than 1 year in the role, former employee
    Friendly people, central location, relaxed environment
    The good thingsThe work I was doing was quite straight forward and the team leader was excellent, very supportive and helpful
    The challengesStaying interested. The work was a little too easy for me so I had idle moments but that's not always a bad thing I guess!
    5.0
    Customer Service
    Feb 2016
    1 to 2 years in the role, former employee
    Great. 10/10 would recommend
    The good thingsEverything. Work, environment, welcoming. Customers
    The challengesChallenging targets and kpis but nothing a driven, intelligent, switched on person couldn't handle
    1 person found this helpful
    2.0
    Branch lender
    Feb 2016
    Less than 1 year in the role, former employee
    Wouldn't work there again.
    The good thingsIt's a job and it pays more than $0 an hour
    The challengesSmall minded business mentality. Upper management don't have a lot of experience with how the rest of their market operates.
    5.0
    Customer Service Officer
    Sep 2015
    5 to 6 years in the role, current employee
    Fantastic. gien opportunites to excel
    The good thingsStaff/ management.. the banks values and ideals
    The challengesKPI'S
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