Brightwater Care Group
    (81 reviews)

    Company Reviews

    Working at Brightwater Care Group

    2.981 ratings in total
    5
    20
    4
    16
    3
    8
    2
    9
    1
    28
    80%
    Rate salary as high or average
    49%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(80 ratings)
    Career development
    2.7(80 ratings)
    Benefits & perks
    3.0(80 ratings)
    Management
    2.5(81 ratings)
    Working environment
    2.9(80 ratings)
    Diversity & equal opportunity
    3.1(80 ratings)
    Ratings for Brightwater Care Group are shared as-is from employees in line with our community guidelines

    Reviews

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    2.0
    Community Support Worker
    Apr 2026
    Canning Vale WA 61551 to 2 years in the role, former employee
    Great company to work if you love community but honestly it wasnt for me to drive all the hours.
    The good thingsThere were soical event and christmas events
    The challengesThe pay wasnt the best management was really poor no support given within schedule and traveling far to client home from Cogee or the way to Rockingham
    1.0
    Senior Social Worker
    Mar 2026
    Innaloo WA 6018Less than 1 year in the role, former employee
    I was ghosted after an interview
    The good thingsWasn’t given the opportunity to enjoy anything
    The challengesDisrespectful and unprofessional
    1 person found this helpful
    1.0
    Domestic Assistant
    Feb 2026
    Baldivis WA 61713 to 4 years in the role, former employee
    Just a number, very challenging management when wanting to help clients.
    The good thingsClients are very nice
    The challengesThe toxic management, improve staff retention, know their staff, train staff, listen and act to feedback. Don't judge. Be helpful to solve disputes.
    1.0
    Corporate
    Dec 2025
    Inglewood WA 60521 to 2 years in the role, former employee
    Toxic Culture and No Care for employees or clients. Never work here.
    The good thingsThe team members of my team were great, worked hard and well together.
    The challengesMiddle and senior management are unable to lead.1 Extremely toxic environment. Constantly being thrown under the bus for ridiculous things. Not recognised for hard work. Middle and senior managers have own agenda. Will squash anyone in their way. Extremely micro-managed all of the time. Never work here. There is no care for employees or clients. It is all a pretence. Improvement would be to replace current with genuine management who are genuine, understand how to lead not dictate and who care about people. I would not recommend my aging relatives to be part of this company.
    2 people found this helpful
    1.0
    Allied Health Professional
    Dec 2025
    Inglewood WA 60521 to 2 years in the role, former employee
    Lacks compassion and leadership.
    The good thingsSalary sacrifice and staff discounts.
    The challengesLeadership, culture, putting clients first, career growth, support.
    3 people found this helpful
    2.0
    Support Coordinator
    Sep 2025
    Perth WA 60002 to 3 years in the role, former employee
    Toxic workplace with no leadership
    The good thingsIn 2023 a very person centred, both client and staff centred positive environment
    The challengesUnqualified management Lack of transparency and communication No support Not open to feedback or growth pathway
    2 people found this helpful
    1.0
    Nursing Role
    Jan 2025
    Redcliffe WA 6104former employee
    Would not recommend working there unless your desperate
    The good thingsCaring for people who appreciate you
    The challengesThe management who don't listen or support residents or staff
    4 people found this helpful
    5.0
    Multi Skill Careworker /Teamleader
    Dec 2024
    Madeley WA 60653 to 4 years in the role, current employee
    I personally think Brightwater Madeley is a great place to work for, majority of staff is wonderful, supportive management and awesome clients!
    The good thingsI cannot complain, if you do your work correctly there will be no complaints or issues. You receive positive recognition when you do your job, and rightfully so receive constructive criticism when you slack in your work ethics .
    The challengesStaff that will call in sick on short notice affects your day, however it is not the establishment fault the problem is staff.
    1 person found this helpful
    2.0
    Therapy Assistant
    Dec 2024
    Inglewood WA 6052
    Your love of caring is the currency the company spends to attract new clients. They will spend it.
    The good thingsTypically, the people you work directly with as a low level employee will be brilliant. Care workers, Support staff, OTs and OTAs, Nurses, etc. Everyone will care so much. You might even get a site manager who will push boulder up hill all day. Caring for clients is wonderful and rewarding. You build relationships that makes your every day feel like you've made a positive impact on the world.
    The challengesDecision making management - the sort of people you never see, couldn't care less about you or clients. Not-for-profit is a myth. They will never approve conditional improvements unless it's your sites' turn to be the shiny new project. Staffing is cut so lean that 80% of the time you will have just enough people that your lunch brake feels like letting everyone down. In the 20% of the time when there is multiple urgent care requirements, you will be short 1-2 people. Everyone you work with will have suffered an injury in the workplace and there will be an environment that highly discourages making any compensatory claims. If you take a job here, make sure you read your contract back to front.
    6 people found this helpful
    3.0
    Nurse
    Dec 2024
    All Perth WA1 to 2 years in the role, former employee
    Enjoyed position. Never again in aged care. Sadly.
    The good thingsThe clients and carers
    The challengesNot being able to make a clinical decision. Experience nurse, advised by newly qualified staff re dressing type. Ie same type for most wounds. No individual dressing type or plan.
    4 people found this helpful
    1.0
    Nursing Role
    Sep 2024
    Perth WA 6000
    Don’t look after their staff at all
    The good thingsThe clients are lovely
    The challengesManagement!! Terrible atmosphere!
    3 people found this helpful
    1.0
    Coordinator
    Jan 2024
    Inglewood WA 60521 to 2 years in the role, former employee
    Toxic
    The good thingsBeautiful clients and some nice coworkers
    The challengesA company that is more interested in image than care for clients
    13 people found this helpful
    3.0
    Clinical team
    Dec 2023
    Redcliffe WA 6104former employee
    Constant pressure
    The good thingsThe residents and their experiences
    The challengesManagement that don't know how to manage a team and don't want change. Toxic workplace culture.
    9 people found this helpful
    1.0
    head office
    Nov 2023
    Inglewood WA 6052former employee
    Worst place I have ever worked
    The good thingsThe residents are the ones that you keep going back for each day, but there comes a time that your own mental health needs to take priority.
    The challengesVery toxic management and too many staff from head office do not have the skills necessary to do their job and continue to get away with it. The less you do, the more you appear to be rewarded. Too many staff are "protected"
    23 people found this helpful
    1.0
    Care worker
    Jun 2023
    Kingsley WA 6026
    Just a number
    The good thingsThe staff and clients
    The challengesDangerously short staff in the morning shift
    3 people found this helpful
    1.0
    Careworker
    Jun 2023
    Kingsley WA 6026
    Avoid if you value your mental health.
    The good thingsStaff and salary packaging
    The challengesVery understaffed making for a challenging work place.
    15 people found this helpful
    5.0
    Talent Acquisition Specialist
    Sep 2022
    1 to 2 years in the role, current employee
    Growth and nurturing opportunities. Love what I do and working for Brightwater.
    The good thingsFantastic opportunity for growth and feeling supported.
    The challengesThe healthcare industry is challenging in itself but working for Brightwater feels like a collaborative effort to overcome these challenges.
    1 person found this helpful
    5.0
    Head Office
    Sep 2022
    Less than 1 year in the role, current employee
    Great organisation, conducting meaningful work and caring for the most vulnerable in the community.
    The good thingsThe people, the flexibility, the purpose of the organisation. Working in modern environment, with great opportunities to develop career.
    The challengesThe challenges of caring for others.
    1.0
    Registered Nurse
    Aug 2022
    Less than 1 year in the role, former employee
    Challenging management, unpleasant workplace culture
    The good thingsGood pay with salary packaging
    The challengesChallenging management
    13 people found this helpful
    1.0
    Client Advisory Officer
    Aug 2022
    Less than 1 year in the role, former employee
    A “Client Advisory Officer” is actually a call-centre operator. Please be aware so you don’t have to go through the same pain I did if that’s not the kind of role you want.
    The good thingsFriendly staff but I was only there for 1 day.
    The challengesThe big “open-plan” office is not ideal when staff get annoyed that you are talking too loudly. BUT you are talking to hard of hearing elderly 🤷‍♀️
    14 people found this helpful
    3.0
    Community Support Worker
    Jun 2022
    Less than 1 year in the role, former employee
    outcomes and image over staff or clients
    The good thingsCertainly surrounded by skilled staff
    The challengesManagement support culture of overwork - systemic change needed
    7 people found this helpful
    4.0
    Truck Driver
    Jan 2022
    1 to 2 years in the role, former employee
    I loved working here with the friendliest people
    The good thingsReally good management Very friendly and organised
    The challengesCan be confusing for a new driver
    1.0
    Aged Care Worker
    Jun 2021
    3 to 4 years in the role, former employee
    incompetent management
    The good thingsthe clients that we care for
    The challengesbeing ignored and micromanaged by useless management
    7 people found this helpful
    1.0
    Hotel service
    May 2021
    11 to 12 years in the role, former employee
    The last two years became extremely challenging with a new site manager.
    The good thingsThe opportunity to look after the residents
    The challengesThey cut our hours from 7.6 (full time) to 5-6 hours a day but the duty list was not updated and we were still expected to adhere to the old duty list. There was no time to get things down.
    6 people found this helpful
    1.0
    Administration Officer
    May 2021
    1 to 2 years in the role, former employee
    Organised chaos.
    The good thingsThe lovely co-workers.
    The challengesConstantly moving goalposts.
    8 people found this helpful
    5.0
    People Services
    Apr 2021
    3 to 4 years in the role, former employee
    If a job in Brightwater People Services becomes vacant, apply for it!
    The good thingsI worked with a fantastic and supportive team, and under a great Manager. I was always able to share issues and ideas and resolve them, or put them into action. I progressed through different roles throughout the company and worked on some really exciting and interesting projects. I'm super grateful for my experience here! While Brightwater is a large organisation with many sites each with their own challenges, I've had the benefit of seeing what's in the works and I can see there will be some really great things to come (both staff-led and organisation-wide initiatives).
    The challengesI enjoyed the challenging components of my work there.
    2 people found this helpful
    3.0
    Carer
    Jan 2021
    After spending almost 22 years with Brightwater i was thrown out like dirty dishwater when i received a life changing injury through no fault of my own.
    The good thingsThe clients i was privileged to look after and in the beginning a team of fellow Carers who actually went above and beyond in their roles.
    The challengesThe word Budget ... Also through no fault of my own was treated awfully when it came to Workers Comp...
    7 people found this helpful
    1.0
    Corporate head office role
    Dec 2020
    1 to 2 years in the role, former employee
    Unfortunately I had a manager that micromanaged and treated different staff differently. If you don't click with them, you don't get treated well.
    The good thingsSalary was decent and site managers were nice
    The challengesManagers that micromanage staff
    9 people found this helpful
    1.0
    Assistant
    Oct 2020
    1 to 2 years in the role, former employee
    Poor but hopefully they improved. There was hope.
    The good thingsThe clients and some staff
    The challengesSome cultural issues in team made it feel like they did not wich you to succeed (more)
    1 person found this helpful
    4.0
    Multi Skilled Care Worker (Dementia)
    Jul 2020
    Less than 1 year in the role, former employee
    Professional and caring environment.
    The good thingsCompetent workers from whom I have learnt a lot, and good resident/ staff ratio allowing care staff to spend quality time with the clients.
    The challengesBack breaking tasks.
    2 people found this helpful
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