BSA
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    BSA
    (87 reviews)
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    Company Reviews

    Working at BSA

    2.787 ratings in total
    5
    19
    4
    13
    3
    11
    2
    12
    1
    32
    68%
    Rate salary as high or average
    43%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(87 ratings)
    Career development
    2.6(87 ratings)
    Benefits & perks
    2.4(86 ratings)
    Management
    2.6(87 ratings)
    Working environment
    2.9(87 ratings)
    Diversity & equal opportunity
    2.9(87 ratings)
    Ratings for BSA are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 87 reviews sorted by most recent
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    2.0
    AR Officer & NBN Claims Specialist
    Apr 2025
    Chatswood NSW 2067Less than 1 year in the role, former employee
    The company itself is strong and reputable, which I truly appreciate. However, I regret not having had the opportunity to work with individuals who could encourage my efforts. I took on a significant challenge that extended beyond my expected responsibilities, but unfortunately, I didn’t feel supported.
    The good thingsWork from home. Good pay.
    The challengesI was initially hired to perform a specific role and ended up handling something else. Lack of clear direction from the manager contributed to confusion. The project seemed new, and it was evident that very few people had a firm understanding of what was happening.
    2.0
    Technician
    Dec 2022
    Would never work here again. Appalling upper and middle management who make sure you know you don’t matter once you leave.
    The good thingsFriendly field staff and supervisors
    The challengesSafety matters until it doesn’t. They tell you not to rush right up until their numbers dont look good
    4 people found this helpful
    5.0
    Service Manager
    Nov 2022
    current employee
    Great company and colleagues to work for.
    The good thingsGreat company to work for, people and colleagues are friendly.
    The challengesIt is a service business it has it's own challenges but is rewarding when tasks get done.
    1.0
    Technician
    Sep 2022
    Only a few good field staff left. Weekends the best part of this job. Be prepared to be under valued and targeted.
    The good thingsSome good field staff who would voluntarily train and help up skill.
    The challengesPoor team environment that enable a toxic culture. Low wages and no career progression. “Top heavy” company with low standards and poor quality of delivery. Required to keep record of everything you are instructed to do as you will be blamed and targeted!
    4 people found this helpful
    1.0
    Technician
    Sep 2022
    5 to 6 years in the role, former employee
    Enjoyable work and flexible, but limited opportunity to progress.
    The good thingsSupported work/life balance arrangements.
    The challengesPoor team culture lead to multiple resignations. Lack of productive technicians placed heavy workload on others. Poor communication and low expectations set by management. Fail to address or follow through with raised issues preventing productivity.
    2 people found this helpful
    5.0
    People Team Rep
    May 2022
    Great people and an open, flexible work environment
    The good thingsOpen learning environment. Everyone is helpful and easy going. Encouraged to stretch yourself and provided with support to do so.
    The challengesLean team with high workload but just need to manage expectations regularly
    1.0
    Technician
    May 2022
    Just don’t work for this company
    The good thingsWages are good great field staff
    The challengesIncompetent HR department useless upper and middle Management
    4 people found this helpful
    2.0
    Invoicing Clerk
    Apr 2021
    1 to 2 years in the role, current employee
    Not a good place but a good challenge
    The good thingsGood facility and opportunities to have a relationship with others. The staffs are good and understanding.
    The challengesPoor management process, unprofessional solution, and lack of communication.
    1 person found this helpful
    5.0
    Manager
    Mar 2021
    1 to 2 years in the role, current employee
    An exciting place to work
    The good thingsRefreshed organisation with a focus on growth
    The challengesStill finding it's feet in terms of processes and systems
    1.0
    Supervisor
    Jan 2021
    Wound have to be the worst companies I have worked for.
    The good thingsWhen the day ended and you could go home for a beer.
    The challengesUpper management totally incompetent.
    12 people found this helpful
    1.0
    call centre
    Oct 2020
    1 to 2 years in the role, former employee
    Just don't, its not worth the pain
    The good thingsFree foxtel and great field staff
    The challengesChanges in leadership that were strange and ineffective, the appointments were all to keep the client happy and provide jobs for the clients friends and family. This is a toxic environment, with poor management. The business has been \"restructuring\" for years, it's not getting better. Its a reactive company, with no rewards for performing, but if you drink with management you'll be fine
    5 people found this helpful
    4.0
    Team Leader / Project Coordinator
    Jul 2020
    1 to 2 years in the role, current employee
    A supportive senior management team who has handed me opportunities for growth and development within the organisation.
    The good thingsThe ability to develop and grow. The senior management team was supportive
    The challengesQuite a significant amount of change management was required
    1 person found this helpful
    2.0
    Customer Service Role
    Jul 2020
    3 to 4 years in the role
    It pushes staff to learn if they want an easy experince.
    The good thingsColleagues are inviting.
    The challengesCommunication with management is hard.
    5.0
    Technician
    Apr 2020
    5 to 6 years in the role, current employee
    Great place to work
    The good thingsGive and take attitude always works for me
    The challengesOnly one thing was disappointing, being on stop credit with suppliers
    1.0
    Compliance Officer
    Apr 2020
    Less than 1 year in the role
    Miserable experience - please avoid
    The good thingsGetting to know colleagues I would work with
    The challengesManagement lacking proper experience for the job, micromanagement in its purest form, no leadership, no resources or notes to assist learning, zero social events, revolving door of staff leaving
    1.0
    Customer Service Representative
    Apr 2020
    3 to 4 years in the role, former employee
    make a lot of friends, but the management doesn't care about the people
    The good thingsthe good thing working is a lot of friends
    The challengesno training provided, poor management, unfair and treat people badly
    2.0
    FTTX subcontractor
    Mar 2020
    Less than 1 year in the role, current employee
    Poor management.
    The good thingsThey pay subcontractors every 2 weeks.
    The challengessometimes you didn't get paid on time especially for the activation job. The only thing your supervisor is able to encourage you is working after 4:00 PM.
    2 people found this helpful
    5.0
    Employee compliance
    Mar 2020
    1 to 2 years in the role, current employee
    Great and recommended
    The good thingsGreat company for career development and opportunities
    The challengesYou will learn how to manage work balance and knowledge.
    1.0
    Technician
    Mar 2020
    3 to 4 years in the role, current employee
    Disappointing company to work for
    The good thingsGood supervisor and work mates
    The challengesNo opportunity to advance in career. Management are unprofessional, incompetent & unapproachable.
    3 people found this helpful
    4.0
    Safety
    Mar 2020
    former employee
    Very supportive and cooperative environment to be working in.
    The good thingsTeam environment and support from Project Team
    The challengesChallenges were dealt with the teams support, so nothing..
    1 person found this helpful
    5.0
    coordinator
    Mar 2020
    Less than 1 year in the role, current employee
    learn to swim yourself and you will be ok
    The good thingsrelaxed laid back environment
    The challengestasks too robust and limited opportunity
    3.0
    Warehouse Assistant
    Mar 2020
    1 to 2 years in the role
    It should be very good if the direction was given properly followed with a good support.
    The good thingsMost of the people are good.
    The challengesA good challenge for the North Connex Project, but after that you are push on the side.
    3.0
    Customer Contact Representative
    Mar 2020
    Less than 1 year in the role, former employee
    Was pretty good until I was made redundant
    The good thingsThe friends, the techs, the actual work
    The challengesSurprise customer calls, busy periods being understaffed , being made redundant
    1.0
    Technician
    Mar 2020
    I left the place
    The good thingsGot paid usually sometimes
    The challengesManagement was difficult
    1 person found this helpful
    1.0
    Technician
    Mar 2020
    1 to 2 years in the role
    Very bad experience
    The good thingsCould’n find any good thing about BSA
    The challengesNever ever listen to Tech
    2 people found this helpful
    1.0
    Sprinkler fitter
    Mar 2020
    former employee
    Terrible horrible place to work —- stay away
    The good thingsThere are none as the company has no idea of how to treat its staff
    The challengesPutting up and listening to management who have no idea of how to support and manage technicians
    1 person found this helpful
    3.0
    Technician
    Feb 2020
    Busy and rewarding
    The good thingsGood pay, quality technicians
    The challengesFast paced, lots of work
    5.0
    Senior Manager
    Feb 2020
    going places, with the right leadership team in place for it to succeed
    The good thingsgreat leadership especially at higher levels, great flexibility and opportunities to excel
    The challengesComing from a large corporate, BSA is still implementing systems that some may think should be standard for a mid size ASX listed company
    1.0
    Customer Service Role
    Jan 2020
    3 to 4 years in the role, former employee
    Poorly run business
    The good thingsUnfortunately, I can't think of any good things.
    The challengesAbsolutely no training given with little to no help. I feel for the techs who are always chasing payments. I can see why so many techs leave. You could probably get rid of half the office staff & it wouldn't make an impact at all in the day to day tasks. Pay is terrible.
    1 person found this helpful
    3.0
    Technician
    Nov 2019
    3 to 4 years in the role, former employee
    Average at best
    The good thingsManagers/supervisors were great
    The challengesTraineeships and redundancy
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    All Sydney NSWTamworth & North West NSW