Caltex
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    Caltex
    (76 reviews)
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    Company Reviews

    Working at Caltex

    3.376 ratings in total
    5
    21
    4
    18
    3
    12
    2
    13
    1
    12
    81%
    Rate salary as high or average
    58%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(76 ratings)
    Career development
    3.3(76 ratings)
    Benefits & perks
    2.8(76 ratings)
    Management
    3.1(76 ratings)
    Working environment
    3.4(76 ratings)
    Diversity & equal opportunity
    3.6(76 ratings)
    Ratings for Caltex are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 76 reviews sorted by most recent
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    most recent
    5.0
    Customer Service Role
    Jun 2025
    Toowoomba QLD 43501 to 2 years in the role, former employee
    good working experience
    The good thingsCooperative staff, good working environment
    The challengeseverything was amazing
    5.0
    Manager
    Nov 2020
    Loved every minute of my time with Caltex
    The good thingsEffort is not only rewarded but also appreciated
    The challengesNo challenges, if training is needed it is provided and you are always supported.
    5.0
    Assistant Manager
    Oct 2020
    current employee
    learned new skills
    The good thingsgood team , positive environment
    The challengesit was new for me to jump in office work.
    4.0
    Console Operator
    Jul 2020
    Less than 1 year in the role, former employee
    It was hard tom leave that job. But, for my personal problems, i had to.
    The good thingsFriendly staff and boss. nice to work there.
    The challengesIt is a challange to working in a busy fuel station like that. i have to concentrate on the foreground and in store. Even though, I have enjoyed working there.
    5.0
    Customer Service Role
    Jul 2020
    Less than 1 year in the role, former employee
    It was nice and I would recommend a friend to work here
    The good thingsOnce you learn your task I would be easier to take.
    The challengeslearning all the different jobs to do
    5.0
    Console Operator
    May 2020
    1 to 2 years in the role, former employee
    Effectively and accurately carried out a range of tasks and met all deadlines.
    The good thingsWorking for Caltex was an enjoyable experience. It gave me a lot of experience in customer service. Not only I was working with team but also worked 8 hours unsupervised shifts consisting mainly face to face customer service, paying attention to fuel pumps of cars coming and going meeting new people and regular customer every day, sales and cleaning, goods shelving and stocking, cash handling, incident report writing, communication, time management skills and more obtained through out this position. There was always something to do. My time seemed to go so fast due to multi-tasking environment. Co-worker was great, it was fun and enjoyable place to work.
    The challengesThe environment was great to work in. The only drawback was the conflict between owner and manager. I had a battle with my immediate manager to replace broken equipment to do my job properly.
    4.0
    CSA
    Mar 2020
    1 to 2 years in the role, former employee
    Good worth giving a shot
    The good thingsGood pay Flexible hours
    The challengesWorking nights was a little hard
    3.0
    Csa
    Mar 2020
    1 to 2 years in the role, current employee
    Hardwork with not expected salary
    The good thingsFriendly management and managers
    The challengesClean while busy times
    2.0
    Customer Service
    Mar 2020
    3 to 4 years in the role, current employee
    Desperation means you out up with anything
    The good thingsSome of the people you work with are genuine.
    The challengesLack of professional business managers within the business. When your broken here the only way is down.
    3 people found this helpful
    4.0
    Customer Service Representative
    Mar 2020
    Great perks with extra load
    The good thingsCustomer experience and new challenges.
    The challengesToo much load on single person.
    1 person found this helpful
    5.0
    Store Manager
    Mar 2020
    3 to 4 years in the role, current employee
    Happy happy
    The good thingsBest value to team and more caring towards your safety and well-being.
    The challengesPoor top-level management.
    3.0
    Manager
    Mar 2020
    3 to 4 years in the role, current employee
    Great job as a console worker. Wouldn't recommend management
    The good thingsGreat staff. Awesome support from other managers
    The challenges24/7 always on call. Tight staffing
    2.0
    Retail Sales Assistant
    Mar 2020
    7 to 8 years in the role, former employee
    Disappointing about the franchise changes and the way Caltex went about it.
    The good thingsMeeting new people through work
    The challengesManagement difficulties and constant change of company direction
    2.0
    Customer Service Representative
    Mar 2020
    Too much work for low level staff
    The good thingsMulti culturalism is good
    The challengesWork culture is really bad
    1 person found this helpful
    1.0
    Customer Service Representative
    Mar 2020
    Money wise it’s okay as long as you have a job but not an enjoyable place to work.
    The good thingsCan interact with a lot of people.
    The challengesWorking alone when it’s so busy and managers assigns unnecessary tasks that too do all alone in busy period of time
    2 people found this helpful
    2.0
    CSA
    Mar 2020
    3 to 4 years in the role, former employee
    Good experience if not for bad management
    The good thingsA few managers, easy tasks
    The challengesDrive offs, difficult customers
    1 person found this helpful
    2.0
    Store Manager
    Mar 2020
    No work life balance
    The good thingsThe friends made theoughout the years
    The challengesExpected to work outside fair work conditions
    3 people found this helpful
    5.0
    Customer Service Representative
    Mar 2020
    1 to 2 years in the role, current employee
    It is worth to remember
    The good thingsThe staff was very good
    The challengesSafety measures should be kept in mind
    1 person found this helpful
    5.0
    Store Manager
    Mar 2020
    former employee
    I had the most amazing retail experience
    The good thingsVery impressive management support
    The challengesLike any retail you are bound to put extra hours to make things happen
    4.0
    Assistant
    Jan 2020
    former employee
    It was an above-average experience
    The good thingsStaff and Management was good
    The challengesNot enough opportunities to grow as being an employee of a franchisee
    4.0
    Front serve and console operator
    Nov 2019
    Less than 1 year in the role, current employee
    All over it is good experience
    The good thingsThere is relaxed and productive environment and cooperation, support as well
    The challengesThere could be number of challenges/ problems I faced in my organization. But some of them are: a. Changing the attitude of Management in my thinking frequency for the betterment. b. Communication skill of employees to handle a situation. c. Taking the task /responsibility seriously by the subordinates. d. Lack of interest in learning to improve the personal skill.
    3.0
    CSA
    Nov 2019
    5 to 6 years in the role, former employee
    They didn't give me a second Chan e after 5 years and not one warning or issue. I made one mistake....I was devistated
    The good thingsMeet A lot of people
    The challengesLearning mannagment... Working with all types of people.... even ones who won't try to work with you
    1 person found this helpful
    1.0
    Customer Service Attendant
    Nov 2019
    1 to 2 years in the role, current employee
    Management has made me feel inferior and I literally had to beg for more shifts to support myself
    The good thingsThey hire some great people which makes the job more enjoyable
    The challengesManagement penalises you for wanting to focus on studies and refuse to give shifts due to this
    1 person found this helpful
    3.0
    Customer Service Representative
    Nov 2019
    Apart from management it was great
    The good thingsEnough hours to live off, and still have a life outside of work
    The challengesManagement at the store i was placed at
    5.0
    CSA
    Nov 2019
    It feels good to serve the customers and get to know about them.
    The good thingsCaltex looks after its employee safety first, which is the most important.
    The challengesTransfering from one site to another
    2.0
    Store Leader
    Nov 2019
    I enjoyed my time with Caltex. I Learnt a lot about the businesss and made long term friendships
    The good thingsMeeting people, working with general public
    The challengesWork place unfriendly overworked and stressed
    5.0
    Console Operator
    Nov 2019
    1 to 2 years in the role
    There very up beat and easy going, there a great team to work with, and never a dull moment.
    The good thingsStore display, and presentation
    The challengesTransfering of job to other states
    3.0
    Assistant Manager
    Nov 2019
    All Australia9 to 10 years in the role, former employee
    Alright
    The good thingsEasy going work environment and well prepared for all unfortunate situations.
    The challengesLimited opportunity for more then 13 hours a week as the company prefers quantity over quality when it comes to staff.
    2.0
    Customer Service Assistant
    Nov 2019
    Less than 1 year in the role, former employee
    One of the worst places to work
    The good thingsThe co-workers were cook
    The challengesHead office are a major headache Constant useless training Not given the things we actually needed Under paid
    5.0
    Customer Service Representative
    Nov 2019
    1 to 2 years in the role, former employee
    Wonderful experience
    The good thingsEnjoyable experience in customer service representative
    The challengesTo learn different tasks
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