City Facilities Management
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    City Facilities Management
    (50 reviews)
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    Company Reviews

    Working at City Facilities Management

    2.250 ratings in total
    5
    8
    4
    2
    3
    6
    2
    10
    1
    24
    70%
    Rate salary as high or average
    24%
    Employees recommend this employer to friends
    Work/Life balance
    2.6(50 ratings)
    Career development
    2.1(50 ratings)
    Benefits & perks
    2.2(48 ratings)
    Management
    2.0(49 ratings)
    Working environment
    2.4(49 ratings)
    Diversity & equal opportunity
    2.2(48 ratings)
    Ratings for City Facilities Management are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Middle management
    Apr 2026
    Mulgrave VIC 31701 to 2 years in the role, current employee
    The interview has been misleading to mask the reality of the workplace.
    The good thingsThe building has showers.
    The challengesToxic culture under the knowledge of senior management. Irresponsible managers. IT systems lagging the industry by 40 years.
    1.0
    Worker
    Apr 2026
    Mulgrave VIC 3170Less than 1 year in the role, former employee
    I would not recommend this company.
    The good thingsOnsite parking options are good.
    The challengesManagement is dishonest. Genuine support is non-existent. Morale is terrible. Lots of people covering their backs.
    1.0
    Casual Cleaner
    Apr 2026
    Truganina VIC 3029Less than 1 year in the role, current employee
    Delayed responses, barely any communication, guidance to log hours/days, unorganized.
    The good thingsFast placement into work is appreciated
    The challengesCommunication needs to be improved, updates, support, payroll information, clocking hours/days to ensure upcoming payroll
    1.0
    Maintenance Technician
    Mar 2026
    Eaton WA 6232Less than 1 year in the role, former employee
    Most depressing job you will ever have. Avoid Avoid Avoid !
    The good thingsThe work hours nothing else.
    The challengesIncompetent management, no support for staff, very unsafe and no support from safety team, you're expected to use your own car and pay for items to keep client happy . Very toxic
    4 people found this helpful
    1.0
    Maintenance roll
    Feb 2026
    Parkinson QLD 41156 to 7 years in the role, former employee
    Don't waste your time, worst job ever.
    The good thingsOnly good things are your colleagues, co workers.
    The challengesManagement needs a complete overhaul, read the other negative reviews and take them seriously, they are real. You will spend heaps of time at work and never be home, single technician doing a 3 person job.
    4 people found this helpful
    3.0
    Maintenance Role
    Feb 2026
    Sydney NSW 20007 to 8 years in the role, current employee
    Was a great company to work for but has gradually become a toxic place
    The good thingsSome great Colleagues to work with
    The challengesUnrealistic expectations Micro management Work life balance
    2 people found this helpful
    1.0
    Cleaner
    Dec 2025
    Brisbane QLD 40005 to 6 years in the role, current employee
    Worst company ever. State managers need to go they are protected by their managers. GM also useless
    The good thingsIf you couldn’t make work they don’t mind
    The challengesEntire management needs to be reset
    5 people found this helpful
    1.0
    Cleaner Driver
    Dec 2025
    Maitland NSW 2320Less than 1 year in the role, former employee
    Couldn't even be bothered to introduce themselves and provide any form of job site training etc.
    The good thingsNothing , I would not even bother sending an application.
    The challengesMaybe provide induction & meet and greet / training ,before expecting a brand new casual employee to go out and away from the location applied for to do work . Never heard back from you after that . Un professional as.
    6 people found this helpful
    1.0
    Cleaner
    Nov 2025
    Plainland QLD 4341Less than 1 year in the role, former employee
    No communication,pass the buck method on speed dial, once in a lifetime process experience. ONCE!
    The good thingsThe employment manager had a sense of humour
    The challengesWell to be listening to the recruitment manager explain to me how strongly he runs by communication and how he can pick a good person from a bad to then completely have 0 communication between me himself and the recruitment team is astonishing. He managed to accept me and GIVE me the job to then go through the steps of cloths my roster absolutely everything and explainning how the desk will sent the modules/paperwork for me to fill out.14 hours before my first day nothing's been sent. To be sent an email saying unfortunatly I dont have the job anymore. Long story short it wasnt his call to make. And the front desk service couldnt understand how or why it happend. Unfortunatly it got to the point where neither of them could take responsibility of whos fault it was and litterally started blaming the other person for it back and fourth. A typical moment of pass the buck and lack of communication... to Finnish it all off the lady ended with so would you like us to keep your resume on file?
    10 people found this helpful
    1.0
    Team Member
    Oct 2025
    Mulgrave VIC 31707 to 8 years in the role, current employee
    Gets worse every year
    The good thingsMost of the people I work with are nice
    The challengesOver time at City, working conditions have steadily declined despite the continued promotion of “flexible work arrangements.” Policies have shifted from fully remote during the pandemic to increasingly rigid in-office requirements and stricter hours, even for teams without external stakeholders. Employee surveys are conducted regularly, but meaningful changes rarely follow, with leadership focusing on minor fixes rather than core issues. Decision-making at the senior level often appears inconsistent, with resources allocated unevenly and new roles created for select individuals, which can foster perceptions of favoritism. Overall, the organization struggles with reduced flexibility, questionable resource management, and a lack of transparency, all of which risk impacting employee morale and retention.
    6 people found this helpful
    1.0
    Commercial Cleaner
    Sep 2025
    Gosford & Central Coast NSW1 to 2 years in the role, former employee
    CityFM is a total shambles & that's a management problem. At the end of each shift you work, you are miserable from the treatment you're given by CityFM & Bunnings, they make you feel worthless. DO NOT WORK HERE if you value your wellbeing.
    The good thingsNothing comes to mind of anything good about CityFM. The first Area Manager was okay. The 2nd Area Manager, took 4 months to come out to the site I was looking after. She never listened but always took Bunnings side when there were issues raised. The NSW State Manager doesn't know how to do his job effectively & does not meet staff.
    The challengesDealing with Bunnings staff & management who are extremely toxic. They expect you to do more within the hours you work, & that includes jobs you aren't supposed to do that force you to stay back & not get paid for. PPE takes months to get from CityFM. Being called at all hours by the Area Manager to cover other sites. No induction & training modules to be done in your own time.
    12 people found this helpful
    1.0
    Commerical Cleaner
    Sep 2025
    Coffs Harbour NSW 2450Less than 1 year in the role, former employee
    Just do not bother, it’s a waste of time for extra drama in your life.
    The good thingsNot really anything good could be said, they have a hard time keeping staff, let alone managers. Just in the 2 months being with them they went through 3 site managers. That’s bad, really BAD internally.
    The challengesThe extra drama and bickering between client and staff and the internal fighting between staff and managers. Definitely not a healthy workplace. There is many other places you’re better off from drama central.
    7 people found this helpful
    2.0
    Management Executive
    Sep 2025
    Mulgrave VIC 31704 to 5 years in the role, former employee
    Company needs to examine the competence, experience, ethics and honesty especially of its appointed MID management roles up to and including GM's titles as the fish always rots from the head.
    The good thingsThis Company was a genuinely good company to work with and some high quality management in place, a very optimistic outlook. Opportunity to build some very high performing Teams.
    The challengesSome mid to senior management needs to be held to account for their actions. Unfortunately as with many companies like this under expansion, past few years 'diverse' type hires have lowered the bar in management capability and quality, local knowledge being the best knowledge for best results. Unfortunately, exposing the company to fake management hires and opening the gates for imposters. In turn, increasing staff turn over and losing experienced honest employees.
    10 people found this helpful
    2.0
    Cleaner City Fm
    Jul 2025
    Kemps Creek NSW 2178Less than 1 year in the role, former employee
    The work load for cleaning staff at the Coles Distribution Centre is not reasonable you are on your own with many cleaning tasks and is stressful
    The good thingsThe company gives you discounts across multiple brands and flexible work shifts
    The challengesThe work is highly demanding with everything you do uploaded to their work App with no room for mistakes
    8 people found this helpful
    1.0
    Senior Project Manager
    Jun 2025
    Mulgrave VIC 3170Less than 1 year in the role, former employee
    Be careful what role you choose. This place needs a refresh in leadership.
    The good thingsDecent pay for senior project manager
    The challengesThe leadership was awful and lacking in skillls and experience. Seemed to be scared of high level managment. They want to support their external clients, yet treat their stafff horriblly. Then they wonder why their clients are looking elsewhere. I was very disapointed in this oraganisation.
    9 people found this helpful
    1.0
    Cleaner
    Jun 2025
    Redbank QLD 4301Less than 1 year in the role, former employee
    It was the worst hiring process I have ever been through, lack of guidance on what to do and poor communication. Induction was a 1 hour video of stuff I had already read when signing the contract, (Was told I'd be shown around and given my tag to get in). Next morning I come to work and they don't even let me in because I didn't have a tag? Said it was my first day and you guys havent given me paperwork I have asked for, but nope they insisted I wait. Major stuff around.
    The good thingsThe place looked nice
    The challengesThe management and admin
    10 people found this helpful
    1.0
    Procurement Officer
    Apr 2025
    Mulgrave VIC 3170Less than 1 year in the role, former employee
    Job should read Shut up/sit down robots wanted. A nightmare which still makes me cringe. Shocking treatment by managers which put multiple team members in tears. Staff turnover through the roof with members quitting due to management treatment. Managers in the Procurement Team at Mulgrave anger when certain tasks are not completed but are never around to offer sufficient training. You cannot ask fellow team members as they are not eligible to train. You end up being told your performance needs to be better although no one is around to train you. If the system is slow/down (which is constantly, sometimes 1-2hrs a day), you are still required to complete the same kpi's. They tell you your numbers are not important during training but then use it as a metric to let people go. Multiple people including myself in their probation period were told in their 1on1 meetings that their performance was extremely good! However those who spoke about issues were then let go for unsatisfactory results
    The good thingsCleanliness of facility
    The challengesNothing to like. A toxic work environment that epitomizes the rat race. Extreme micro management. Managers who bad mouth employees who speak up behind their backs. Being timed on all your breaks including bathrooms breaks or even to get a drink of water.
    18 people found this helpful
    1.0
    Team Member
    Apr 2025
    Redbank QLD 4301Less than 1 year in the role, former employee
    Needs a better MANAGER poor management
    The good thingsNothing good to like
    The challengesNot a good work environment.
    9 people found this helpful
    1.0
    Cleaner
    Apr 2025
    Rockhampton QLD 47002 to 3 years in the role, former employee
    It's not worth the stress.
    The good thingsNothing that great about working here.
    The challengesEvery Supervisor that has been hired have had different ways of doing things and always expected you to know it. When clearly you don't. You don't get any support at all when you are dealing with stressful situations.
    14 people found this helpful
    2.0
    Procurement Officer
    Mar 2025
    Mulgrave VIC 3170Less than 1 year in the role, former employee
    wouldn't recommend working here at all
    The good thingsOnly good things about working here was the Hybrid working and actually have work to focus on.
    The challengesmicro management, being timed on all your breaks include bathroom breaks, no matter how hard you try you arent doing good enough. It is genuinely a good role and good pay, but everything else kind of sucks unless you keep to your self and don't speak. wouldn't apply for another job here
    11 people found this helpful
    5.0
    Recruitment Role
    Dec 2024
    Mulgrave VIC 31703 to 4 years in the role, current employee
    Sourcing and communicating with candidates through the recruitment process
    The good thingsGreat Culture and communication from management. Transparency in decisions and growth opportunities. I feel valued, respected and appreciated at work. Coffee and snacks available in the office, standing desks and great people.
    The challengesMarket in recruitment can flux up and down so this can have an impact on the day to day, but would be anywhere.
    2 people found this helpful
    3.0
    Asset Analyst
    Feb 2024
    Melbourne VIC 3000Less than 1 year in the role, former employee
    great
    The good thingscolleagues, the best part about City was its environment
    The challengesno increase in salary
    3 people found this helpful
    2.0
    Customer Service Advisor
    Sep 2023
    Mulgrave VIC 3170Less than 1 year in the role, former employee
    I gained a wealth of experience working at City and for the most part, I was happy. Unfortunately, KPIs come first before the welfare of staff. The critical incident desk is severely undermanned leaving front line staff to pick up the pieces.
    The good thingsVery comprehensive training. The team have a wealth of experience. There is a lot of collaboration within the team and everyone will put their hand up to help one another out. My colleagues have become my friends.
    The challengesThe management values KPIs over the welfare of their staff. You are often working short-staffed and under pressure due to a lack of funding on the critical incident desk.
    12 people found this helpful
    1.0
    Technician
    May 2023
    Sydney NSW 2000
    There motto One Team, it’s a joke.
    The good thingsGreat team mates to work with.
    The challengesLack of leadership from management. Can’t progress in the company if you have an opinion and can’t be controlled. Lack of communication and response time.
    27 people found this helpful
    1.0
    Team Member
    May 2023
    Melbourne VIC 3004
    Absolutely woeful on every level, avoid avoid avoid
    The good thingsThere is nothing good about this company
    The challengesI am writing this review to specifically warn others what a dreadful experience it is to work for this company. I still cringe when I think about my experience with them
    37 people found this helpful
    2.0
    Finance team
    Apr 2023
    Mulgrave VIC 31703 to 4 years in the role, current employee
    City is a growing business in the Facilities Management industry, however it has not been able to provide valuable growth opportunity to its employees who have been associated with the organisation for a longer period of time. Hence the employee turnover is higher within the organisation.
    The good things- Diverse and multicultural team - Working from Home Flexibility - Open space Office - Supportive team
    The challenges- Significant Internal Politics for Career Growth - Less work life balance - Micro Management -
    21 people found this helpful
    1.0
    Cleaner bunnings
    Apr 2023
    All Melbourne VICLess than 1 year in the role, former employee
    As awful as it gets. You are abandoned on site
    The good thingsBunnings staff are understanding of the issues we experience.
    The challengesDifferent supervisor every month. You only work around 25 hours p/w and they stretch this out over 5 days a week . Pay is bare minimum compared to other cleaning roles. Constantly requesting you to attend other sites as they have had a no show, even when you have already started your shift at your designated sites. Training is bare minimum, even for someone with no cleaning experience ( one shift at a bunnings sites, if you are lucky and that is pretty much just so they can throw a uniform at you)
    54 people found this helpful
    1.0
    Commercial Cleaner
    Oct 2022
    Less than 1 year in the role, current employee
    A good short term job, but they expect so much out of you.
    The good thingsIt is a good opportunity to work and to expand on your cleaning skills. Depending on what store/management you get, you can have a good or bad time.
    The challengesThe whole company is very, very poor management. The people they hire can be very incompetence at their jobs. They don't give feedback for the cleaners so they don't know if they are doing anything wrong until it gets out of hand. They promote voilence as they keep people on that talk back and have low anger management. Management most of the time never gets back to you for something important.
    9 people found this helpful
    3.0
    Customer Service Advisor (Helpdesk)
    Feb 2022
    1 to 2 years in the role, former employee
    More improvement required in management and system but the people are awesome abd they throw the most awesome Christmas party.
    The good thingsThe people you work with are great
    The challengesThere is a mix of challenges working with City
    2 people found this helpful
    5.0
    Supervisor
    Jun 2021
    current employee
    Thoroughly enjoyed the work I have done and support I have received in my time working for City Facilities Management.
    The good thingsGreat team to work with that is highly supportive on a daily basis.
    The challengesNone have enjoyed my time with this company.
    1 person found this helpful
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