Club Assist
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    Club Assist
    (30 reviews)
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    Company Reviews

    Working at Club Assist

    3.130 ratings in total
    5
    8
    4
    8
    3
    3
    2
    2
    1
    9
    80%
    Rate salary as high or average
    57%
    Employees recommend this employer to friends
    Work/Life balance
    3.0(29 ratings)
    Career development
    2.8(29 ratings)
    Benefits & perks
    2.8(29 ratings)
    Management
    3.2(29 ratings)
    Working environment
    3.1(29 ratings)
    Diversity & equal opportunity
    3.5(29 ratings)
    Ratings for Club Assist are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 30 reviews sorted by most recent
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    1.0
    Patrol Person
    Jan 2026
    Sydney NSW 20007 to 8 years in the role, former employee
    There are so much room for improvement for Club Assist from the reviews.
    The good thingsInteracting with members and receiving great satisfaction for assisting members and customers alike.
    The challengesUnrealistic KPIs which beyond capacity if you comply to good work and great job satisfaction.
    1.0
    CDR
    Oct 2025
    Keysborough VIC 31731 to 2 years in the role, former employee
    They expect you to work huge hours don't pay accordingly. Promise the world and don't deliver
    The good thingsNothing at all. Terrible culture
    The challengesCorrect pay rates. Set salary and lots of hours
    1 person found this helpful
    1.0
    Worker
    Jul 2025
    Regency Park SA 50106 to 7 years in the role, former employee
    Hostile,toxic. Micro managed and controlling.
    The good thingsThe warehouse operators
    The challengesSmall office. Toxic work culture.
    2 people found this helpful
    3.0
    Contrat for 6months , 6 of us let go.
    Jun 2025
    Sunshine Beach QLD 4567Less than 1 year in the role, former employee
    Batteries. not fix it.I thought it was better then the previous company. More money ,van and tools supplied. 6 month contract. Then no longer met their culture. 6 of us that transferred over were let go. More than likely we were in our 60's . Just have to push batteries or tow it.
    1 person found this helpful
    1.0
    Patrol Officer
    Oct 2023
    Brisbane QLD 4000
    You can do better
    The good things2023 had some supportive management but again limited in their abilities due to the hierarchy
    The challengesNo life, no balance, horrible hours, horrible roster, get paid less to do more work in comparison to racq
    2 people found this helpful
    1.0
    Patolman
    May 2023
    Brisbane QLD 4000
    5 weeks was the only good part. The pressure of meeting unrealistic kpis, no family/work life balance. Shift times all over the place. Management filling you with false hope of actually moving up in the company.
    The good thingsTools and uniforms supplied
    The challengesManagement team not willing to stand up for their employees. False hopes and being blocked from career progression
    2 people found this helpful
    2.0
    Field Services Manager
    Oct 2021
    3 to 4 years in the role, former employee
    If you enjoy working for duplicitous management with an inability to communicate, then this is the place for you.
    The good thingsA diverse environment if you are working in Roadside Operations. The opportunity to manage your own time. Great Roadside Team Members.
    The challengesThe expectation that one must be available 24 hours a day, 7 days a week and not be compensated. Dealing with Upper NSW State Management that are untrustworthy.
    1 person found this helpful
    1.0
    Employee
    Apr 2021
    3 to 4 years in the role, former employee
    Bad/toxin environment and bad management.
    The good thingsThe only thing good about this company is the people you work with ie good work colleague.
    The challenges- Bad culture and value.
    6 people found this helpful
    4.0
    Storeperson driver
    Mar 2021
    5 to 6 years in the role, former employee
    Wish I was still there I left due to poor management and then they fix problem after I leave.
    The good thingsGreat place to work hard work
    The challengesPoor management tell them the issues you have to fall on deaf ears
    2 people found this helpful
    1.0
    Employee
    Feb 2021
    Would not recommend
    The good thingsNot many good things. Not a nice place to work, management aren’t supportive and don’t value or care about their employees
    The challengesManagement Morale Recognition and respect
    2 people found this helpful
    4.0
    Roadside Assistance Technician
    Mar 2020
    Can't complain.
    The good thingsEverything supplied for work.
    The challengesNothing really. Just turn up and do your work.
    4.0
    Pre-purchase inspector
    Mar 2020
    Has its ups and downs but a good job
    The good thingsPotential earnings / not a difficult job
    The challengesWorking outside in the heat
    3.0
    Road Service Technician
    Mar 2020
    Good but needs better rosters
    The good thingsSSM are good to staff
    The challengesLong hours and weekend work only one weekend off a month
    5.0
    Car electrics technician
    Mar 2020
    former employee
    Would kill to be back with them loved being apart of the team
    The good thingsGreat company to be apart of although managment can become stressful from up above overal a great company to work for and to be apart of very very good work life balance and salary
    The challengesThere management, was at best and worst as anywere else defiently, everyone was striving to do there best as humans can do in this company.
    1 person found this helpful
    5.0
    Roadside Assistance Technician
    Nov 2019
    Less than 1 year in the role, former employee
    No complaints.
    The good thingsGood working environment with knowledgeable manager.
    The challengesNo real challenges, get to work on time and do your job.
    1 person found this helpful
    4.0
    Manager
    May 2019
    5 to 6 years in the role, current employee
    Great place to work, plenty of challenges to keep you active and engaged.
    The good thingsGenerally find that all staff own accountability for their space.
    The challengesResourcing can be an issue.
    1.0
    Not Specified
    May 2019
    A learning experience of the type of business one should probably avoid at this point.
    The good thingsGenerally speaking, the people within the business are pleasant to deal with. The business is in a transitional phase and they recognise things need to change in numerous areas with active steps in the process across the board, from management to technology and systems. Work life balance is good but I think this is more a reflection of a poor culture.
    The challengesMany managers have been around a long time having been promoted from within, often showing a lack of interest in different ways of thinking / working from new staff. Bit of an us and them culture with management. Systems and processes in many departments are outdated. Poor development opportunities for staff and low engagement.
    2 people found this helpful
    1.0
    Roadside assistance
    Nov 2018
    7 to 8 years in the role
    Do not work hear, it seems good at the start, but it will change very quickly.
    The good thingsWorking with the members of the club.
    The challengesEverything especially the bad management. You are alway treated as number to use and disregard. Management has a very poor attitude towards its employees.
    4 people found this helpful
    5.0
    empolyee
    Sep 2018
    i would highly recommend club assist great job with alot of benefits
    The good thingsplenty of opportunities to further your career
    The challengesmanaging a team and keeping them compliant 24/7
    5.0
    Roadside Assistance
    Sep 2018
    1 to 2 years in the role, current employee
    Great challenge, always something different and new
    The good thingsWorking outside and helping people
    The challengesRosters give good work life balance
    3.0
    Business Manager
    Feb 2018
    Stable employer. I enjoyed the 16 years I was there but a masdive weight lifted off my shoulders when i left there
    The good thingsFamily orientated. Was friendly staff when I was there
    The challengesDoing the work of 2 people. Upper management with poor ideas and vision prior to my departure
    4.0
    IT
    Aug 2017
    Less than 1 year in the role, current employee
    A fun and friendly place to work, going through some current challenges.
    The good thingsGreat culture. Relaxed environment.
    The challengesRecent change in management has brought instability and affected staff morale.
    5.0
    Central Queensland Battery Sales Representative.
    Aug 2017
    1 to 2 years in the role, former employee
    I believe it was an Awesome Experience, that taught me so very much about my own abilities!
    The good thingsBeing trusted to develop service my territory that worked for everyone
    The challengesOnly seeing colleague a couple of times a year
    4.0
    Service Support Manager
    Jul 2017
    Less than 1 year in the role
    Great people but some average idea's of what is fair and reasonable.
    The good thingsFantastic group of people to work with including management.
    The challengesDuty phone when working a weekend and on call for a 48 hour period. (This happens every four to six weeks). This is not conducive to having a young family.
    5.0
    Service Support Manager
    Jul 2016
    Less than 1 year in the role, current employee
    A business that truly \"Brings the Values to Life...\"
    The good thingsI started off as a contractor in a different role and loved the company culture, values and ethics so much I couldn't think of anything I wanted more than a permanent role with an awesome organisation. Have really felt like I come into my own thanks to the supportive team environment and freedom to manage team my way! I have never experienced to honest (sometimes blunt), feedback on how to improve the processes and systems. It is an honour to be part of a team making a difference to both the company and those we represent - thanks for the opportunity Club Assist
    The challengesBalancing the work load and resisting temptation to take work home, as Service Support Managers, we spend a fair bit of time on the road supporting our team, so time to look at and create reports / keep on top of admin can sometimes be a tricky balancing act...
    1 person found this helpful
    5.0
    HRBP
    Apr 2016
    3 to 4 years in the role, current employee
    Great professional development, particularly for support functions under the business partner model
    The good thingsEnd to end accountability of the position, able to leverage information and best practice with different regions, professional development through a variety of project work (regional and global), collaborative and open relationships with stakeholders.
    The challengesCultural change and flexibility can be challenging at times however initiatives to address these are under development.
    5.0
    Operations Supervisor
    Apr 2016
    5 to 6 years in the role, current employee
    Have been working with Club Assist for over 5 years and have found it a great place to work.
    The good thingsCaring and innovative company, with strong values
    The challengesGrowth of business and innovation is fast and at times which makes projects challenging.
    2.0
    Service support manager
    Sep 2015
    Less than 1 year in the role, current employee
    Seems good at the start but not what it seems
    The good thingsHelp contractors achieve results
    The challengesLong hours, 24 hour call centre line over weekends
    4.0
    Group CFO
    Sep 2015
    Great achievements made in the international sphere in a relatively short period.
    The good thingsCulture and the people.
    The challengesFamily based company being corporatized is always a challenge.
    4.0
    Business Analyst
    Sep 2015
    7 to 8 years in the role, current employee
    Overall caring organization which looks after people
    The good thingsEveryone is friendly and given it used to be a family run business they still maintain those great things you see in a family run business. Business really care about the people.
    The challengesCareer opportunities are hard to come by given the flat structure of the organization. And lot of positives depend on your line manager.
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
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