Commonwealth Superannuation Corporation
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    Commonwealth Superannuation Corporation
    (31 reviews)
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    Company Reviews

    Working at Commonwealth Superannuation Corporation

    4.031 ratings in total
    5
    19
    4
    3
    3
    2
    2
    5
    1
    2
    96%
    Rate salary as high or average
    74%
    Employees recommend this employer to friends
    Work/Life balance
    4.4(31 ratings)
    Career development
    3.9(31 ratings)
    Benefits & perks
    4.1(31 ratings)
    Management
    3.8(31 ratings)
    Working environment
    4.1(31 ratings)
    Diversity & equal opportunity
    4.0(31 ratings)
    Ratings for Commonwealth Superannuation Corporation are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 31 reviews sorted by most recent
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    1.0
    Call Centre Role
    Oct 2023
    Northern QLD
    Manipulative and Micromanaging to the core
    The good thingsGood clients and work friends WFH flexibility
    The challengesConstant micro-management, low pay compared to similar roles elsewhere, high workload post-training, inflexible and draining schedules, and a negative experience due to a difficult team leader and Helpdesk. Poor training and support from help-desk.
    1 person found this helpful
    5.0
    Manager
    Jul 2023
    Canberra ACT 2600current employee
    Great opportunity for personal and professional growth in an exciting industry doing purposeful work
    The good thingsCSC gives me an opportunity to work with people who are genuine and care about you. It is a values based organisation who foster growth, as an org and as individuals. CSC puts their members at the heart of everything, for our goals to the direction we move it. Awesome benefits for employees, learning and development / training, plus the fantastic SuperYou health and wellbeing program.
    The challengesThings move quickly and this can be challenging for some in the team at times.
    3.0
    Graduate
    Jun 2023
    Canberra ACT 2600current employee
    Love the opportunity to explore, learn and grow
    The good thingsWithin the grad program, I like the flexibility and the opportunity to learn and explore business areas of your choice.
    The challengesThere need to be more D&I initiatives and the firm needs more gender equality. Ease of performing daily tasks needs to improve with the help of technology.
    1 person found this helpful
    5.0
    Internal Communications Officer
    Jun 2023
    Canberra ACT 2600
    Good and supportive work culture, with opportunity to grow and develop your skills.
    The good thingsWide range of opportunities for development, a great office space with the ability to work hybrid, friendly and sociable colleagues.
    The challengesCustomer-facing roles can be more emotionally intense due to the nature of the industry. A lot of change occurring across the business but change management has been extremely helpful in providing clarity and assistance.
    4.0
    Graduate Adviser
    Jun 2023
    Canberra ACT 26007 to 8 years in the role, current employee
    Really satisfying seeing how my role contributes to the overall structure of CSC and how we work as an organisation.
    The good thingsI like the culture and friendly environment it has become since the old Comsuper days. Great work life balance and although it can get pretty busy, I still feel i can take time off without feeling guilty.
    The challengesCSC is going through an extensive transformation which can be challenging at times from an individual perspective however, the management of the change has been very transparent thanks to our leaders
    5.0
    User Experience Designer
    Mar 2023
    It's been an excellent experience with highly skilled and supportive team members.
    The good thingsTeam is open and transparent. Managers are mentors and highly skilled.
    The challengesKeeping up with a changing world.
    5.0
    Adviser
    Mar 2023
    current employee
    I enjoy coming to work every day and appreciate all of the guidance and support I receive from my mangers and colleagues.
    The good thingsSupportive culture and great values. Learning and development opportunities.
    The challengesI have not faced any challenges as yet.
    1 person found this helpful
    5.0
    Adviser
    Feb 2023
    3 to 4 years in the role, current employee
    Supportive team environment and engaging staff.
    The good thingsGreat environment, friendly staff and an organisation of people who focus customer centricity to support customers with their retirement journey. There are also flexible working arrangements for those who are Canberra based and full remote options for those outside Canberra.
    The challengesLots of change, however that does bring opportunity to innovate, collaborate and work towards better outcomes.
    2 people found this helpful
    5.0
    Senior Manager
    Oct 2022
    current employee
    Excellent opportunity to proactively and positively collaborate and influence stakeholders to help implement tangible, risk informed, outcomes.
    The good things1. Excellent family-like culture 2. Strong commitment for employee learning and training 3. Gain valuable experience with a highly rated Risk Management Framework in the financial services industry 4. Exposure and access to Executives across the business 5. Opportunity to make a positive difference and 'shift the dial' on risk management maturity across the wider organisation.
    The challengesPrioritisation in a rapidly evolving regulatory landscape during a period of significant Transformation (people, processes and systems) at CSC.
    1 person found this helpful
    2.0
    Customer Service Representative
    Jul 2022
    Terrible management in the call centre who do not have the best interests of their staff.
    The good thingsDecent pay, meaningful work, incredible peers
    The challengesSevere micromanaging with management hindering progression, lack of support
    1 person found this helpful
    5.0
    Graduate
    Jun 2022
    Less than 1 year in the role, current employee
    Great culture, great perks.
    The good thingsGreat people, flexible working environment. Benefits such as AIA Vitality and Bonuses depending on the contract.
    The challengesNot many social events organised by the company
    5.0
    Specialist
    Oct 2021
    1 to 2 years in the role, current employee
    If you are passionate about making a difference through a career with CSC, you're in the right place and will be looked after!
    The good thingsI've found everyone I work with to be very passionate and driven to support CSC's customers. No matter the role an individual has at CSC there is an opportunity to make a difference. The values of the organisation are very similar to values I share in my daily life, which makes going to work enjoyable knowing I am doing work that is important. I have been in three different roles since starting at CSC 2 & 1/2 years ago. I've been encouraged and supported to progress through different roles, which I've not been able to do when working for other organisations. The company is very future-focused, which is reflected in all aspects of the business and leadership. This includes transforming business operations and also adapting to the current environment and supporting flexible work arrangements.
    The challengesThere is a lot to learn when working in a superannuation environment, however there is plenty of support across the business when you need clarification.
    1 person found this helpful
    5.0
    Employee
    Oct 2021
    Less than 1 year in the role, current employee
    Enjoyable company to work for
    The good thingsSupportive work environment that fosters collaboration. Clear lines of communication. Flexible around personal commitments and preferences.
    The challengesTechnology can be slow.
    1 person found this helpful
    5.0
    Employee
    Jul 2021
    1 to 2 years in the role, current employee
    Friendly, flexible, modern working environment with staff that really care about the customer
    The good thingsFlexible work arrangements Nice office Friendly people Caring HR team Development opportunities Customer focused culture
    The challengesParking is horrendous
    1 person found this helpful
    5.0
    Manager
    Jun 2021
    current employee
    I have had amazing support and the opportunity learn and grow.
    The good thingsLots of opportunity in a supportive environment
    The challengesCSC has been going through considerable change over the past few years. However, going through change can be a challenge but with it comes opportunity.
    5.0
    Technical Officer
    Jun 2021
    3 to 4 years in the role, current employee
    Great company to work for
    The good thingsFlexible work arrangement Great opportunities for career progression
    The challengesScheme knowledge Defined benefit is different from normal accumulation super
    5.0
    Customer Information Representative
    May 2021
    1 to 2 years in the role, current employee
    great employer, grateful to be here.
    The good things- great culture - good salary and very good super
    The challengesI joined during the covid19 pandemic, and the delivery of training needed to be improved. Every intake afterwards had a better experience.
    5.0
    Adviser
    May 2021
    A supportive, fun and enriching place to work where you are always learning and feel supported
    The good thingsExcellent opportunities to take on a variety of work and different projects. Its a fun work environment with engaged and talented staff.
    The challengesIts a fast-paced working environment which can be motivating for some and maybe too much for others.
    1 person found this helpful
    5.0
    Senior Manager
    May 2021
    1 to 2 years in the role, current employee
    an organisation that is modern and cares about its customers and employees.
    The good things- Job - interesting environment unique organisation - CSC’s values and Culture - Flexibility - Career progression - The people you work with - both employees and customers
    The challengesthe industry as a whole is fast paced and there is always a new change to implement.
    5.0
    Manager
    Apr 2021
    1 to 2 years in the role, current employee
    Rewarding and customer focused
    The good thingsLots of opportunities, inclusive environment. CSC has a commitment to customer services and change to improvement.
    The challengesChallenging work, multiple projects and high expectations.
    1.0
    Staff Member
    Apr 2021
    3 to 4 years in the role
    Frustrating
    The good thingsSalary & benefits. Really dedicated and knowledgeable staff
    The challengesFrustration with Exec level in-fighting/self-focus and lack of progress for members
    1 person found this helpful
    4.0
    Senior Manager, Change and Communications
    Mar 2021
    Less than 1 year in the role, current employee
    Great experience where I know what I am delivering will make an impact.
    The good thingsThe culture of the organisation is positive and engaging. The purpose of why we work at CSC is clear and I feel connected to the purpose.
    The challengesTechnology is sometimes a challenge however I know there is improvements on the way.
    1 person found this helpful
    5.0
    Specialist / SME
    Jan 2021
    5 to 6 years in the role, current employee
    Fantastic Fund and Organisation
    The good thingsFlexible working arrangements Meaningful work that benefits our customes Learning and development opportunities Financial Knowledge Access to PSSap (a great super fund) Engaged Executive that care about employees
    The challengesChanging financial services environment Challenging work (not for everyone)
    1 person found this helpful
    2.0
    Customer Service Manager
    Mar 2020
    Less than 1 year in the role, former employee
    Terrible
    The good thingsThe opportunity for career development
    The challengesPoor management & a lot of micro managing.
    3 people found this helpful
    4.0
    Employee
    Dec 2019
    3 to 4 years in the role, former employee
    Best place I have worked in a 20 yr career with lots of career progression and sense of purpose that I'm helping our customers.
    The good thingsI have a real sense of purpose and a feeling of helping others. The work is meaningful and I was surprised how many other roles apart from the stereotypical finance/accounting/investment roles you would expect. Big focus on customer outcomes, everyone is motivated to make a difference for our customers. The people are great, it's got a friendly family vibe that's still professional. I love the light and bright office with all the perks such as Nespresso machines, end of journey facilities, sit/stand desks etc. Fantastic learning and development opportunities, both personal and professional. Remuneration is great with potential for a bonus based on performance. The health and well being program is also great and you get discounts and vouchers for a range of things for being active and healthy.
    The challengesSystems can be challenging as we are going through a digital transformation. As with anywhere your manager can make or break your experience, although I have had great managers to date. There is constant fast paced change to deal with. It's usually geared at making things better for our customers, but if you don't like change and a fast pace then it's not the place for you.
    1 person found this helpful
    5.0
    Superannuation Adviser
    Dec 2019
    Great superannuation fund in Canberra
    The good thingsCollaborative team, learning and development opportunities (technical and personal), good remuneration including bonus, company benefits that enhanced my health and well-being, career progression opportunities, new work environment, ability to learn from superannuation industry leaders. All in all a great super fund in Canberra.
    The challengesHigh degree of workload for some employees. Communication has significantly improved but still has a little ways to go.
    1 person found this helpful
    2.0
    Benefits Administrator
    May 2019
    1 to 2 years in the role, former employee
    No work flexibility and Management didn’t consider personal challenges or provide much support.
    The good thingsPay was good. Friendly co-workers
    The challengesNo work/life balance or flexibility for staff on new contact. Move to city office made it challenging for staff with small children unless you were under the old Comsuper agreement. Was declined every opportunity to reduce hours to accommodate for school drop off and pick up.
    3 people found this helpful
    3.0
    Worker bee
    Oct 2018
    current employee
    Could be much better
    The good thingsInteresting, challenging work
    The challengesLack of communication. Executive team do not model values
    2 people found this helpful
    2.0
    adamin
    Feb 2018
    1 to 2 years in the role, current employee
    not developing enough
    The good thingsFlex time, some of the staff are great and really do help when it is needed.
    The challengestoo many silos and micro managers
    1 person found this helpful
    5.0
    Administration assistant
    Aug 2017
    1 to 2 years in the role, current employee
    Learnt a lot, improved my skills
    The good thingsGreat people, friendly and easy to work with.
    The challengesDidn't agree with the management of the last area I worked with.
    1 person found this helpful
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