Converge International
(35 reviews)
Company Reviews
Working at Converge International
3.335 ratings in total
5
16
4
2
3
2
2
6
1
9
75%
49%
Work/Life balance
3.5(35 ratings)
Career development
3.1(35 ratings)
Benefits & perks
2.9(34 ratings)
Management
3.1(34 ratings)
Working environment
3.2(35 ratings)
Diversity & equal opportunity
3.5(33 ratings)
Reviews
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2.0
Consultant
Mar 2026Sydney NSW 2000Less than 1 year in the role, current employee
Mediocre at best, don't expect to be able to pay the bills.
The good thingsDecent pay for EAP organisation.
The challengesNot much work (offerred 1 shift every 4 months), don't respect individuals with lots of work experience but less studies, disorganised (didn’t provide logins and access until well into the role).
2.0
Middle Management
Feb 2026Melbourne VIC 30003 to 4 years in the role, former employee
If you value work life balance and good health stay away from this company.
The good thingsUsed to be a supportive culture with good values and genuine mission to help people. Since new CEO focus is on making money.
The challengesWhile you can negotiate a reasonable salary you are worked to the point of burnout. Workload is unachievable.
1.0
Employee Assistance Program Clinician
Dec 2025Canberra ACT 26001 to 2 years in the role, former employee
Terrible management/no management. Really unethical. Treats therapist poorly and expect a lot.
The good thingsThe only good thing about this company is they hire amazing therapists. My colleagues were kind, ethical people to work alongside. The clients are also wonderful to work with
The challengesThis company is so terrible to work for. They are incredibly unethical and have no experience in working with people well in a workplace, which is ironic due to being one of the leading workplace wellbeing companies. I worked there for a year and a half and didn't have a clear manager for at least 11 months of this. They don't pay you for travel if you do onsite work, they don't provide evidence for registration (ACA/PACFA etc) (unless your lucky and get a good supervisor who will do this off their own backs). They do not provide proper clinical management. The whole company runs off toxic leadership. If you ask for time off you are revoked, if you ask for support it's a no. If you are sick you get in trouble. They do not reply to emails in timely fashions. The list goes on and on. All of the staff felt this way internally and no one actually felt safe or supported to work there. This is not personal as there was no 1 person ever that you had rapport with. Don't work there.
4 people found this helpful
2.0
Client Services Officer
Nov 2025Melbourne VIC 30001 to 2 years in the role, former employee
people you work with are lovely.
The good thingsyou get to help those in the vulnerable position
The challengesManagement and upper management's leadership towards the operational role is toxic.
2 people found this helpful
1.0
Senior Practitioner
Oct 2025Newcastle NSW 23008 to 9 years in the role, former employee
I really find it hard to believe that the five star reviews below not written by Converge.
The good thingsAt one stage it was an OK organisation to contract to.
The challengesAbsurd and ridiculous management decisions.
In fact, I would go so far as to say that were it not absolute failure in action impacting clients I would have found it comical.
5 people found this helpful
Executive Director, MarketingThank you for sharing your feedback. We regret to hear that your experience as a contractor with Converge did not meet your expectations. We take all feedback seriously, as it helps us identify areas for improvement and ensure we uphold the standards we set for ourselves.
Converge remains committed to fostering a respectful, transparent, and values-driven environment for both our employees and contractors, while delivering the highest quality of service to our clients. We would welcome the opportunity to better understand your concerns. If you are open to discussing your experience further, please contact our People & Culture team at [email protected].
30d+ ago
1.0
Associate Psychologist
Oct 2025Sydney Olympic Park NSW 21278 to 9 years in the role, former employee
degrading and deskilling
The good thingsthe clients and organisations with whom they work - poor things
The challengesThis company has zero regard for quality, skill or professionalism. The work is sloppy, communication is chaotic, and management shows no respect for contractors or their time. Pay is poor, communication is impossible and any attempt to raise issues is met with gaslighting and/or silence.
They exploit effort without accountability or integrity. A complete failure in respect, standards, and basic decency — avoid at all costs.
8 people found this helpful
Executive Director, MarketingThanks for taking the time to share your experience. We are genuinely sorry to hear that your time with Converge left you feeling dissatisfied. We understand how important it is for our contractors and employees to feel valued, respected, and supported in the work they do, and we regret that this was not your experience.
We're committed to maintaining high standards of professionalism, service quality, and communication across all aspects of our work.
We would appreciate the opportunity to learn more about your experience so we can address the concerns raised. If you are willing, please contact our People & Culture team at [email protected] to discuss your feedback in confidence.
30d+ ago
1.0
Senior Manager
Aug 2025Melbourne VIC 30004 to 5 years in the role, former employee
If I could give this employer 0 stars I would
The good thingsOnce upon a time this company had good purpose, values, people and leaders
The challengesPoor and chaotic leadership from the CEO, cost cutting and offshoring of roles without thinking of the consequences to staff and customers, they will sell a role to you as "fast paced" but what it really means is you will be doing 3 people's jobs and let you go once you can't keep up the same pace. Come here if you ever want a promotion without a pay increase
9 people found this helpful
Executive Director, MarketingThank you for sharing your feedback. We’re sorry to hear that your experience didn't reflect the values and purpose we aim to uphold. We recognise that organisational change can be challenging, and we remain committed to supporting our people through transparent communication and fair practices.
Your comments are appreciated and will be considered as we continue to strengthen our culture and operations. If you would like to discuss your experience further, please contact our People & Culture team at [email protected]
30d+ ago
3.0
Converge
May 2025Melbourne VIC 30002 to 3 years in the role, former employee
The expectations are high but staff turn over is higher.
The good thingsMost people are lovely and great to work with. Melb office is nice and good location. Able to work from home a couple days a week.
The challengesPay is low. Management are next to useless and don’t understand what their staff actually do, they do not understand processes. Work load is unmanageable. Zero staff benefits. Low morale. AVOID LIKE THE PLAGUE!
10 people found this helpful
1.0
Senior Consultant
May 2025Brisbane QLD 4000Less than 1 year in the role, former employee
The worst place I've ever worked in.
The good thingsWorking with clients.
The challengesBy far the worst company to work for. New Managers. Zero skills on how to work in a well being establishment. No regard for staff well being. People and culture, HR, Director of EAP, Talent Acquisition staff are absolutely useless and make promises that never see the light of day. Steer Clear.
7 people found this helpful
1.0
Finance Role
Oct 2024Melbourne VIC 3000
Avoid if you value your mental health
The good thingsGreat work life balance, good people
The challengesPoor salary for work expectations. Workload is beyond manageable.
Senior leadership do not care. Only wanting results.
11 people found this helpful
5.0
Talent Acquisition Specialist
Jun 2024Melbourne VIC 3000current employee
A great experience and place to work at.
The good thingsAmazing work environment, lots of opportunity for gaining experience and professional growth. Very supportive management team.
The challengesNo challenges or concerns.
2 people found this helpful
3.0
Operations Coordinator
Nov 2023Melbourne VIC 3000Less than 1 year in the role, current employee
Great reliable job, lots of opportunity, but unwillingness to pay correct rates for expectations.
The good thingsVery supportive, friendly, appreciative
The challengesLow pay, high expectations
6 people found this helpful
1.0
Information Technology Service Delivery Manager
Mar 2023Melbourne VIC 30001 to 2 years in the role, former employee
Great for working flexibility, but not much else.
The good thingsGreat Hybrid working options.
The challengesLack of business direction.
5 people found this helpful
5.0
Client Services Officer
Jan 2023Less than 1 year in the role, current employee
Thoroughly enjoyable.
The good thingsGreat culture and support system, very approachable staff, opportunities for growth, meaningful work
The challengesNot much as of yet. Some may find work confronting as it is on the topic of mental health.
3 people found this helpful
5.0
Accounts Receivable Coordinator
Jan 2023Less than 1 year in the role, current employee
I have only been at Converge for a short time, but I’ve really liked my time here so far. Everyone is very welcoming, from all the different teams. The managers / PCL team check on you regularly.
The good thingsHybrid working, the people who work here and the opportunities to keep growing
The challengesI haven’t had any challenges yet
2 people found this helpful
5.0
Client Services Officer
Dec 2022Less than 1 year in the role, current employee
Work culture is highly important within the company, and it definitely shows when you walk in the door. Everyone is friendly and approachable.
There are many career opportunities which makes is great if you're looking for a long-term company to stay with.
The Leadership team is extremely humble and approachable which you don't usually find in a job. You aren't just a number here. You're treated as a real person and your wellbeing is highly regarded.
The good thingsPeople
Benefits
Learning
Inclusion
Mental health awareness and importance
Career progression opportunities
The challengesNo challenges currently.
1 person found this helpful
5.0
Client Services Officer
Dec 2022Less than 1 year in the role, current employee
Great opportunity for me as I changed industry. This role give me opportunity to improve my skills in customer service and career growth in the future. I enjoying the work environment. Clean and spacious building.I enjoy commute to the city on weekdays.
The good thingsThe people that I work with are very supportive and helpful. Work life balance, flexibility on working rosters when family matters came up. Nice place to work. Close to city centre and Melbourne Central station.
The challengesLearning new things with new system, as I have a career change.
5.0
Customer Relationships
Oct 2022Less than 1 year in the role, current employee
I feel supported and appreciated at Converge and my values align with the organisation.
The good thingsA fast-growing organization which I've found welcoming and inclusive. My experience has been that the leaders at Converge are values driven, easy to engage and show commitment to growth of their team members. Employees here are very easy going and, even though I have flexible working options available to me, coming into the office has been my preferred way to work because of how genuine and supportive everyone is.
The challengesFortunately, I've had no challenges. I've found managers to be very pro-active in checking in and in offering support.
2 people found this helpful
5.0
PCL Administrator
May 2022Less than 1 year in the role, current employee
Huge focus on work life balance and creating good culture
The good thingsConverge International has been created the perfect onboarding process and has been a breeze ever since. The organisation has created a fantastic culture, based on their own principals and values.
The challengesOutdated computer systems which can be tricky but getting slowly transitioned by a digital transformation that has begun
5.0
Senior Clinician
Apr 2021current employee
My direct line manager asked in the interview ,what would be your ideal to achieve your work life balance with our team and she executed it.
The good thingsThe direct line managers show true commitment to the values of wellbeing /leadership and onboarding qualified clinicians that also uphold the values necessary to work in mental wellness platforms
The challengesI have been fortunate not to have experienced any challenges as a new team member .But I base my statements of respect having worked in the industry a number of years and the experiences I have had.
5.0
Director Customer Relationships Marketing & Communications
Mar 20217 to 8 years in the role, current employee
Outstanding chapter of my career and still loving it.
The good thingsExceptional growth and opportunities in recent years underpinned by awesome culture.
The challengesGrowing so fast workload and resources can be stretched.
5.0
Consulting Team
Mar 2021Converge offers the most caring, trusting and supportive environment where people can excel at their roles, be valued for what they do and work with brilliant people.
The good thingsThe vision and leadership at Converge is second to none, they operate in a transparent and open culture where people are encouraged to speak up and have their ideas heard. They are innovative, outcome oriented in the most supportive way. Employees at Converge are genuine and show passion for the work they do every day,
The challengesThe emotive work we do is always challenging but the well-being of the team is always at the forefront of management who create an environment where people can thrive.
5.0
Principal
Mar 20213 to 4 years in the role, current employee
Hugely positive; the work is dynamic and rewarding and the organisation's values in perfect alignment with mine
The good thingsMy experience is very different to the other reviews. I find the culture very caring and supportive. There are many more supportive initiatives to counsellors than other EAPs I have worked for.
The challengesEAP is always fast pace but I enjoy the challenge and reactivity is critical to support the mental health of others. This is part of the industry, not Converge.
5.0
Partnership Manager
Dec 2020current employee
Employee wellbeing is a top priority
The good thingsA warm, thoughtful and candidate-friendly recruitment process followed by a well-paced induction process. A culture that values work-life balance, and of course good mental health and fitness.
The challengesNo challenges so far
1.0
Counsellor
Mar 2020Less than 1 year in the role, current employee
Low pay but flexible
The good thingsFlexibility and autonomy
The challengesPay cycle monthly and low
11 people found this helpful
1.0
Counselling Staff
Nov 20199 to 10 years in the role, former employee
Disappointing transition to Resolutions RTK mean I can no longer recommend working for what used to be a wonderful and client-focused company.
The good thingsSome of the staff from the previous era are still present in the company
The challengesConverge used to be an amazing company to work for until it was taken over by Resolutions RTK and the customer's wellbeing stopped being a priority. Similarly, staff are not treated well in any way. Fundamental respect is not practiced on a daily basis.
7 people found this helpful
5.0
Human Resources Administrator
Jul 2019An energetic and engaging workplace
The good thingsSupportive and friendly team environment with the opportunity to grow as a professional
The challengesFast pace growing company
5.0
People Culture and Learning
May 2019current employee
Great and fun place to work with a lot of opportunities for internal development for employees
The good thingsFun and supportive team environment
The challengesFast-paced work environment
1 person found this helpful
4.0
Sales Representative
Feb 2018Work life balance but limited training & career development are not common
The good thingsCareer development opportunities for junior people in Melbourne
Good for work life balance
Great colleagues and customers
Not a lot of negative office politics as soon as you learn the culture
The challengesIt’s comminly known that the Leadership Team are very close to each other, but have little respect for the people on their own team. They devise strategies as a group and implement them with no consultation with their team or front line. They don’t lead as much as you are expected to follow. However they are fairly effective managers just not interested Leaders.
Limited career development training or opportunities after the junior stage.
If you have worked for an EAP before, then it will feel the same. If you are coming from outside the EAP industry you may find the culture and processes unusual and challenging for a while.
2 people found this helpful
2.0
Client Relationship Manager
Feb 2018Not good
The good thingsOpportunities to make own decisions
The challengesWork environment communication & values
3 people found this helpful