CPL - Choice, Passion, Life
(104 reviews)
Company Reviews
Working at CPL - Choice, Passion, Life
2.7104 ratings in total
5
25
4
12
3
11
2
23
1
33
64%
44%
Work/Life balance
3.0(103 ratings)
Career development
2.5(104 ratings)
Benefits & perks
2.6(104 ratings)
Management
2.5(104 ratings)
Working environment
2.8(104 ratings)
Diversity & equal opportunity
2.9(104 ratings)
Reviews
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5.0
Support Officer
Aug 2025Hyde Park QLD 48121 to 2 years in the role, current employee
I love working with our customers and the staff and this company.
The good thingsThe support you get from all staff and upper management
The challengeswould like more recognition for all employees
1.0
Direct Support Worker
Jul 2025Hillcrest QLD 41181 to 2 years in the role, current employee
My experience at CPL was disheartening, marked by poor management, ignored communication, and a toxic culture of nepotism and favouritism.
The good thingsThe only meaningful part of working at CPL was supporting the clients.
The challengesThere is a clear and ongoing culture of nepotism and favouritism, where certain staff are consistently prioritised for shifts and opportunities based on personal relationships rather than merit. This creates a toxic and unfair environment for others who are equally (if not more) committed and capable.
HR is unresponsive, and management regularly ignores staff emails, even when the matters raised are important or time-sensitive. Communication is poor across the board, and concerns are often swept aside or spoken about behind your back rather than being addressed directly or professionally.
Unless you’re part of the “in-group,” don’t expect fairness, consistency, or genuine support in this workplace. I wouldn’t recommend CPL to anyone looking for a healthy, respectful, or well-managed work environment.
8 people found this helpful
1.0
Direct Support Worker
Jun 2025Hillcrest QLD 4118Less than 1 year in the role, former employee
Would not recommend
The good thingsThe clients are amazing.
The challengesChallenging staff and management
3 people found this helpful
1.0
Manager/Support Worker
May 2025Brisbane QLD 40005 to 6 years in the role, former employee
Great place to start out in the disability sector, but beyond that, the culture becomes toxic, support disappears, and burnout is inevitable.
The good thingsI started at CPL as a Support Worker and had a mostly positive experience. I worked with amazing clients and supportive colleagues. Management at the time helped me build my skills and offered flexibility that suited my studies and personal life, making the role rewarding and balanced.
The challengesIn a later senior role, the environment became toxic. Management was manipulative and ignored staff feedback. Burnout was high, workloads were excessive, and taking leave was discouraged. There was no support or recognition, and staff were expected to do the work of multiple roles.
5 people found this helpful
5.0
Support Officer
May 2025Hervey Bay QLD 465512 to 13 years in the role, current employee
A very team orientated organisation which strives to assist people to achieve their individual goals.
The good thingsCPL, Mylestones Employment is a fantastic organisation to work for. I have always felt valued and listened to. Achievements for staff and clients are celebrated. I have found the role has variety, very rewarding, allows growth in many ways, very team orientated. Wage level is very competitive.
The challengesAt times the challenges can seem difficult, incredible, with teamwork and problem solving we have always managed to get through this with great results.
5.0
JDO
May 2025Hervey Bay QLD 46557 to 8 years in the role, current employee
Strong core values and dedicated to helping our clients
The good thingsI have been working for the company for over 7 years and have always found Mylestones to be a very supportive and encouraging company to work for who care for the health and wellbeing of all staff and their clients.
The challengesEvery role will have it's challenges but it's how you react and step up to those challenges that makes a difference.
2.0
Senior Support Worker
May 2025All Gold Coast QLD4 to 5 years in the role, former employee
My experience at CPL
The good thingsLot's of hours available and the pay is pretty good. There’s a chance to move up in the company, especially if the manager likes you, since they usually hire from within.Some of the support workers are great. The rostering team is friendly and supportive.The internal training is great.
The challengesUnderstaffed -underperforming employees were often retained. Lack of performance management. Manual handling issues were not adequately addressed. Management prioritises the satisfaction of guardians over the safety and wellbeing of participants/staff
2 people found this helpful
2.0
Direct Support Worker
Jan 2025Capalaba QLD 41577 to 8 years in the role, former employee
Management would over promise and under deliver.
The good thingsMost clients were good. Some Managerial Staff were very supportive and proactive.
The challengesSome of the clients were very rude. Some Management would really give you hardly any shifts even when you were competent and experienced. Managers never thought outside the box.
The simply limited you work to clients you had always worked with rather then giving you shifts with new clients.
4 people found this helpful
5.0
Disability Support Worker
Jan 2025South Brisbane QLD 41011 to 2 years in the role, current employee
A supportive environment for entry into DSW.
The good thingsAbility to pick up extra shifts, but also to say no.
Training included.
Managers very approachable and supportive.
Staff, passionate and caring.
The challengesSome staff were difficult, had been with the company too long and were set in their ways of supporting.
4 people found this helpful
2.0
Disability Support Worker
Oct 2024Brisbane QLD 4000
Really consider if you should support such a profit driven company.
The good thingsThe clients. Most clients are lovely as are most frontline staff.
The challengesOccasionally find a staff member who really shouldn’t be working in disability. Management not listening to feedback after frontline staff training new staff who send up being proven to bring ill fit for certain clients
Management is only money / profit driven. Clients are often left without staff due to mismanagement; not wanting to pay current staff on shift overtime when no other options for staffing. Active hours are constantly challenged despite evidence from clients & paperwork. If a client is sick and needs a support shift they always say there is no funding yet there is. Staff have many clients each per nightly sleepover but CPL taking the funding from each of them.
Complaints are rarely followed up.
Questionable treatment of staff and clients from middle / upper management
7 people found this helpful
Employee Experience ManagerHi, thank you for your feedback.
We have escalated your review to the appropriate team. If you would like to discuss this further, please contact us on 1800 275 753 or email [email protected].
Kind regards,
Matt
30d+ ago
1.0
Rostering Coordinator
Aug 2024Brisbane QLD 4000Less than 1 year in the role, former employee
Awful. I wouldn't recommend anyone to work with CPL.
The good thingsThe front-line staff are all hard-working, lovely people. It's quite often the only reason people stick around.
The challengesManagement is unwilling to help and support their own staff. They throw frontline staff 'under the bus' before admitting to any fault of their own. It's a toxic work environment that breeds further toxicity and it stems from the management.
15 people found this helpful
Employee Experience ManagerHi, We’re sorry to hear that you have not had a positive experience working for CPL. Could you please contact us on 1800 275 753 or email [email protected] so that we can discuss this further?
Thanks, Matt
30d+ ago
4.0
Disability Support Worker
May 2024Rothwell QLD 40221 to 2 years in the role, former employee
Great place to work
The good thingsHelping other fulfil their life goal
The challengesWorking with people with different personalities.
2 people found this helpful
1.0
Disability Support Worker
Apr 2024Fig Tree Pocket QLD 4069Less than 1 year in the role, former employee
If you’re someone wanting to make a difference then this isn’t the place for you, if you want to be consumed by anxiety and stress then it’s the perfect job!!
The good thingsThe clients are incredible, you will only stay because of them.
The challengesLack of training, you’ll be thrown into the deepend even if you’ve never worked in the industry previously. All staff are completely burnt out and miserable, the clients are left to suffer whilst the execs and facilitators fill their pockets.
18 people found this helpful
1.0
Disability Support Worker
Dec 2023Beenleigh QLD 42071 to 2 years in the role, former employee
Would not recommend this organisation to anyone wanting to make a difference
The good thingsThe clients are amazing
The challengesManagement is terrible. No support for staff or clients. Terrible pay for sleepovers.
15 people found this helpful
5.0
Physiotherapist
Oct 2023Mermaid Beach QLD 4218Less than 1 year in the role, current employee
Couldn't have asked for a better experience as a new graduate
The good things- Welcoming and inclusive culture that values diversity, innovation, and individual growth
- Great opportunity to expand my knowledge and enhance my skill set in this position
- Privilege of working with a talented and inclusive team
- Commendable commitment to work-life balance
The challenges- Though the onboarding process was comprehensive and structured, could improve slightly in the sense of becoming a bit more holistic
2 people found this helpful
5.0
Regional Manager
Aug 2023All Gold Coast QLD3 to 4 years in the role, current employee
Loving leading an amazing team
The good thingsGreat manager and team culture
The challengesMaintaining staff due to competing private workers
2.0
Support Worker
Jun 2023Brisbane QLD 4000
I gained some experience assisting some clients but there was no opportunity for growth due to lack of more working hours.
The good thingsCPL is good company to start with but do not stay there for no long as there is no opportunity for growth
The challengesHad to find more working hours as a casual. Some clients are not nice and management is worst
2 people found this helpful
4.0
House Hold Facilitator
Feb 20239 to 10 years in the role, former employee
Supportive team, I learnt a lot through the 3 different roles while I was at CPL. Each complimenting the other in the learning process. The managing team were always supportive & if they could help you they would always make suggestions on who possibly could
The good thingsWorking with CPL was a fantastic opportunity, the clients were great to work with, there was always something new happening, good variety of work opportunities, great support from staff & peer's. Very educational CPL has always been on top of updating & educating staff for all aspects of high care needs.
The challengesChallenges being things can change quickly with the clients we cared for or for the staff that assisted the clients. Making sure all needs were met & staff were not overwhelmed.
2 people found this helpful
3.0
Administration Officer
Nov 2022A good DES job to start in
The good thingsColleagues & salary packaging benefits
The challengesManagement that were above Coordinators in Mylestones were reactive and it made things very difficult for employees. No feedback is truly heard and staff aren't appreciated.
6 people found this helpful
1.0
Carer
Sep 2022Less than 1 year in the role, former employee
The worst environment ever for work.
The good thingsClients are awesome.
The challengesTerrible work environment. I end it up in Hospital for anxiety due to the toxic work environment.
20 people found this helpful
2.0
Support worker
Aug 20221 to 2 years in the role, current employee
Training is good, pay rate low but clients make up for poor management
The good thingsClients are lovely as are fellow colleagues
The challengesService manager has no Management skills whatsoever poor communication.
7 people found this helpful
1.0
Administration Role
Aug 2022former employee
Toxic Environment - Soul Destroying
The good thingsSalary Packaging is the only good thing.
The challengesEverything else - worst work environment ever.
12 people found this helpful
5.0
Project Manager
Aug 20221 to 2 years in the role, former employee
I have learned to be accepting of all and see the person, not the disability.
The good thingsSelf-managed roles, reliance on skills, and experienced staff. Providing real support for persons with a disability.
The challengesLocation for me meant I was driving too much!
3 people found this helpful
1.0
Job development officer
Aug 20221 to 2 years in the role, former employee
Upper mgmt did not care input supporting staff, good staff left which had a flow on affect.
The good thingsThe people
Company car with fuel card
The challengesNo development of staff/ upskilling
No flexibility to find Better ways
A non for profit company that only cares about profit
Outcome focused not client focused
5 people found this helpful
2.0
Contract Manager
Jul 2022Less than 1 year in the role, former employee
The support staff and clients are amazing and rewarding to work with...The Corporate Management operate on a single brain cell.
The good thingsThe "coal-face" people you work with and of course the clients.
The challengesCorporate Management is so out of touch with the basic reason for being there - the Clients. Ridiculous amounts of "red tape" - worse than government. Genuine fear of change so you have to work with outdated processes and limited room for growth.
6 people found this helpful
5.0
Corporate
Jul 2022Great culture and purpose, and doing great things
The good thingsWhere to start! CPL has given me more opportunities than anywhere I've worked before. I do interesting work, have been provided with formal and informal opportunities for progression, and work alongside great people who are so committed to the work we do with clients. After Covid, we also have more flexible working opportunities than ever before - far greater than my friends and family say they have.
The challengesWe're always pushed for resources, which means progress is sometimes slower than we'd like or we have to work a bit harder or faster to get stuff done. Salaries are OK for NFP (with salary packaging). I could earn more in corporate, but I think I'd miss the culture and purpose.
1.0
Job Development Officer
Jun 20221 to 2 years in the role, former employee
If you must work in Employment Services, look for a 5 Star rated DES.
The good things- Colleagues.
- Clients.
- Car with a fuel card.
The challenges- Reactive Management, good staff not appreciated.
- Limited promotion from within.
- 'Finding Better Ways'? No opportunity to provide feedback, as EXIT interviews don't exist.
2 people found this helpful
5.0
Fundraising and Marketing Team
Mar 20221 to 2 years in the role, current employee
If you want to work somewhere with heart and purpose, CPL is for you!
The good thingsWonderful culture, innovative, progressive and inclusive. It's great to be part of an organisation who really believes in what they do.
The challengesThe pandemic and recent floods have been challenging for service delivery teams. But again the organisation rises above, is nimble and adapts to ensuring everyone has access to support. Work flexibility is incredible and has helped keep things functioning during lock downs.
1 person found this helpful
5.0
Marketing
Mar 20223 to 4 years in the role, current employee
Values-driven organisation with supportive team culture and environment
The good thingsExcellent team culture and support for professional development. Ongoing feedback regarding performance. Innovative team and support of executive to move quickly on campaigns and projects.
The challengesChallenging at times during COVID, because of constantly updating government restrictions and requirements.
5.0
Marketing
Mar 2022Great culture, supportive management and feel as though you are really making a difference.
The good thingsNo two days are ever the same. The people absolutely make this business one of the best ones I've worked in. They are incredibly supportive and focused on making a difference in the community.
We also have a high degree of flexibility and trust within our roles. You are trusted to get the job done and have a wonderful balance of wfh vs. office.
The challengesIt is a suprisingly large business and with that comes challenges in terms of learning how the different sections of the business operates. It can take a bit longer to learn than a standard business. Once you have the hang of it though it all really makes sense and is one of the reasons I love it - all the different sections are so different it makes things very interesting.