Employees appreciate the supportive team culture at Delaware North, with friendly and passionate colleagues who build lasting relationships. The company is recognised for its industry-leading approach to diversity and inclusion, creating a welcoming environment for all. Staff value the opportunities for career development through training and clear advancement pathways, as well as the fast-paced and varied work environment that keeps them engaged. Many also enjoy the good work/life balance with flexible hours and the opportunity to work at iconic venues and beautiful locations, from airports and stadiums to remote island resorts.
However, there are some potential challenges, including a disconnect between upper management and on-site operations that can affect day-to-day decision-making. Understaffing during busy periods may increase workload, and casual employees may experience inconsistent shift availability. The fast-paced, event-driven nature of the work means irregular hours including weekends and public holidays, which may not suit everyone. Those in remote locations may face challenges such as limited connectivity, though many find this outweighed by the unique experience. Some reviewers have also noted that compensation could be more competitive in certain roles.