Emporium Hotel
(33 reviews)
Company Reviews
Working at Emporium Hotel
3.433 ratings in total
5
18
4
2
3
0
2
1
1
12
79%
58%
Work/Life balance
3.4(32 ratings)
Career development
3.5(32 ratings)
Benefits & perks
3.3(32 ratings)
Management
3.4(32 ratings)
Working environment
3.5(33 ratings)
Diversity & equal opportunity
3.8(32 ratings)
Reviews
Showing 33 reviews sorted by most recent
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5.0
Events and Conference Sales Assistant
Mar 2026South Bank QLD 4101Less than 1 year in the role, current employee
Great place to learn and grow :)
The good thingsEveryone has been so welcoming and it’s a great place to learn skills within events and hospitality.
The challengesThere’s a lot to take in at the beginning, particularly learning systems and processes, but it’s a great environment to develop and the team is so supportive.
5.0
Business Development Manager
Mar 2026Brisbane QLD 40004 to 5 years in the role, current employee
Amazing team and life long friends have been made!
The good thingsThe friendships I have made and the career growth has been incredible. The sales and marketing management team are empowering and always create opportunities for growth and development.
The challengesParking is challenging in the area, however, they do offer discounted parking at the secure parking close by for staff!
5.0
Conference and Event Sales Manager
Jan 2026Brisbane QLD 4000Less than 1 year in the role, current employee
Passionate team environment
The good thingsEmporium Hotel have built a company of passionate workers who are a joy to be around.
The challengesThere is only one! Everyone should get to experience working for this company.
1.0
BOH
Dec 2025Brisbane QLD 40002 to 3 years in the role, current employee
do yourself a favour and find elsewhere
The good thingsNothing , the workplace is disorganised, unprofessional, and feels chaotic.
The challengesmanagement, HR, chefs , bar staff , floor staff
5.0
Food and Beverage Coordinator
Oct 2025Brisbane QLD 4000Less than 1 year in the role, current employee
My experience at the Emporium has been exciting,
The good thingsThe team at the Emporium hotel are friendly and welcoming
The challengesThe process of starting your role
5.0
Marketing and Content Coordinator
Jul 2025Brisbane QLD 4000Less than 1 year in the role, current employee
Amazing Office, Amazing People!
The good thingsI absolutely love the team I work with, they’re collaborative, supportive, and open to ideas. It’s a positive environment where feedback is constructive, and everyone genuinely looks out for one another and encourages growth
The challengesThe only challenge I face is resisting all the amazing staff benefits—it’s definitely a perk-filled environment!
5.0
Chief Concierge
Jun 2025Brisbane QLD 40006 to 7 years in the role, current employee
What I love most is the positive and collaborative culture — everyone is genuinely supportive, approachable, and driven by a shared sense of purpose. There's a real emphasis on growth, both in terms of professional development and personal well-being. Leadership is transparent and empowering!
The good thingsAn incredibly supportive, dynamic, and inspiring place to grow both professionally and personally.
The challengesHonestly, there's very little to dislike. If I had to choose something, it would be that with so many exciting projects happening, it can sometimes be hard to choose where to focus — but even that reflects the vibrant and opportunity-rich environment.
5.0
People and Culture Coordinator
May 2025Brisbane QLD 4000Less than 1 year in the role, current employee
A fun and supportive team culture, together with a commitment to excellence create an inspiring workplace. You are encouraged to grown and learn, making every day both challenging and fulfilling.
The good thingsA welcoming and supportive culture
The challengesAlways a new friendly face to meet
5.0
Guest Relations Manager
Apr 2025South Brisbane QLD 41014 to 5 years in the role, current employee
#1 Hotel in Brisbane.
The good thingsThe team that you work with is amazing and excellent benefits compared to many hotels! Highly recommend.
Culture is great and plenty of room for growth and opportunities, whichever department you may desire.
#1 hotel in Brisbane for a reason!
The challengesThere's only 1 Emporium hotel in the world so far but many more to come!!
5.0
Administrator
Oct 2024South Bank QLD 4101
My experience has been in a supportive workplace where teamwork and innovation thrive.
The good thingsExcellent experience! The team is professional, responsive, and went above and beyond to meet our needs. Quality service and a great attention to detail. Highly recommend!
The challengesThe company provides a smooth, well-organized work environment that makes it easy to excel
1.0
Food and Beverage Attendant
Oct 2024Brisbane QLD 4000
Don't work here.
The good thingsThe staff discount on barista coffee's.
The challengesManagement, toxic environment, favouritism, seniority/superiority even though the higher-ups are stupid to no knowledge when it comes to other things.
4 people found this helpful
1.0
Maintenance
Oct 2024South Bank QLD 4101
Toxic, over worked, under paid, with little job security.
The good thingsColleagues. We were all in this boat together.
The challengesToxic management, little to no recognition, zero flexibility. First thing I was told in the interview without even asking, was that there was absolutely no possibility of pay rise or progression. Was also told that the only acceptable standard was one which is unattainable. That was weird..
5 people found this helpful
Director of People & CultureHello, thank you for sharing your experience with us, although sad to hear. We do always try to ensure we put our people first in all aspects. Therefore we would like to understand your experience further and ask if you could kindly reach out to me personally to discuss?
You can reach me at [email protected]. Hope to hear from you soon.
30d+ ago
5.0
Front of House Role
Sep 2024Brisbane QLD 40005 to 6 years in the role, current employee
Exquisite!
The good thingsThe people who make the hotel feel like family!
The challengesNo challenges that cannot be resolved, all come with growth
5.0
Food and Beverage Coordinator
Sep 2024South Brisbane QLD 41011 to 2 years in the role, current employee
Working at Emporium Hotels offers a rewarding experience, combining the opportunity to deliver exceptional luxury service with the demands of maintaining high standards in a fast-paced environment.
The good thingsCareer development - Emporium Hotels provides professional development and training programs, allowing employees to gain skills and advance in their careers.
The challengesJuggling a lot of high priority tasks at the same time.
Director of People & CultureHello! Thank you for taking the time to send a review! We are so happy you are enjoying your time with Emporium Hotel South Bank! Should you ever need assistance in juggling those high priority tasks, I would be more than happy to assist! :)
30d+ ago
5.0
Cellarhand
Sep 2024South Brisbane QLD 4101Less than 1 year in the role, current employee
A very friendly team across all departments with plenty of job satisfaction and recognition
The good thingsThe best thing of working here is by far the people and culture!!
The challengesAdapting my working hours to fit the roles needs
5.0
E-commerce and Content Coordinator
Sep 2024South Bank QLD 41013 to 4 years in the role, current employee
My time as an e-commerce and content coordinator at Emporium Hotels has been incredibly rewarding, thanks to the supportive work environment that fosters both creativity and data-driven decision-making, allowing me to thrive while contributing to the brand’s growth.
The good thingsEmporium Hotels is an exceptional place to work, especially for those passionate about luxury and the prestige of five-star hospitality. The opportunities for growth and development have been abundant throughout my journey here which is unusual for a family owned hotel. Starting as a porter, I've advanced significantly thanks to the continuous support from both management and my colleagues. The team culture is outstanding, with a warm, family-like atmosphere that resonates from the stakeholders right through the entire staff.
The challengesOne challenge I’ve encountered is finding the right balance between creating engaging, high-quality content and ensuring it aligns with data-driven strategies for optimal performance and the needs of stake holders who hold a strong opinion on how things should be done.
1.0
Back of House Staff
Aug 2023South Bank QLD 4101
I got what I needed out of it
The good thingsA lot of the staff were lovely.
The challengesNon-inclusive, toxic environment. Being a terrible person is often met with positive reception.
6 people found this helpful
5.0
Marketing Coordinator
Feb 20233 to 4 years in the role, current employee
Feels like family
The good thingsThe team, the brand and variety within
The challengesProgression is hard to come by
2.0
Manager
Jun 2022Would not recommend working here, only those concerned about money will not listen when something can be improved
The good thingsNot a lot, possibly the work-life balance I had but that was after many negotiations
The challengesUpper management, pay rates, toxic work environment
4 people found this helpful
1.0
Front of House Role
Nov 20211 to 2 years in the role, former employee
Don't work there.
The good thingsThere were some good experienced front line managers working there. many of them are gone
The challengesThe work culture is money worship in this hotel. you work there as a servant, no one really cares. Money Vacuum Cleaners
3 people found this helpful
5.0
Operations
Nov 2021Learn from the best hotel & hospitality leader in Brisbane! Plenty of opportunities with with how busy and consistent business is for the property.
The good thingsFriendly team with hotel, everyone is welcoming
The challenges Every property has its challenges but its how you navigate through them
1.0
Front of house
Aug 20211 to 2 years in the role, former employee
Family business where employees come last
The good thingsThe team, beautiful venue
The challengesPoor management from directors and low $$$.
3 people found this helpful
1.0
Hospitality Staff
Nov 2020Not recommended.
The good thingsThe people you work with.
The challengesManagement never listens.
No communication at all.
Work you to the bones.
1.0
Food and Beverage Attendant
Sep 20201 to 2 years in the role, former employee
I wouldn't recommend working here.
The good thingsTeam members - You are all in the same boat.
The challengesThe managers will not listen to your concerns or complaints. You are made to work hours and roles you cannot work and are not comfortable with. No communication at all.
8 people found this helpful
1.0
Food and Beverage
Aug 20201 to 2 years in the role, former employee
Exhausting and unrewarding.
The good thingsThe other people you work with
The challengesManagement never communicate with staff, terrible hours and turn-around. The floor at the Terrace is the least organised 20 squared metre area you will find in the entire world.
7 people found this helpful
1.0
Kitchen Staff
Aug 20201 to 2 years in the role, former employee
Terrible
The good thingsTeam members. We all are in the same boat under the same management team getting s... thrown at you on a daily basis.
The challengesLack of support. In my stay, I've seen 20-25 chefs quit.
7 people found this helpful
1.0
Manager
Mar 2020Mistreated
The good thingsThe good things were fellow staff members.
The challengesThis company told misleading information to all staff through a difficult time. All they had in mind was their own financial gain.
8 people found this helpful
5.0
Kitchen Steward
Mar 2020Great people, great environment.
The good thingsWonderful team, great management, great facilities, great social life with official and unofficial functions.
The challengesChallenging but rewarding work.
1 person found this helpful
4.0
Front Office
Jan 2020Would work for them again!
The good thingsJust a great team of people overall! I got to learn so many things here and I wish I could've worked here longer.
The challengesSome of the guests, to be honest, are not great.
2 people found this helpful
1.0
Hospitality Staff
Sep 20195 to 6 years in the role, former employee
High pressure, high stress, with no reward.
The good thingsThe best things are the people you work with. Majority of the staff are young and we all get along great with one another. The only support you find is within your team members.
The challengesEver since moving to the new location in Southbank, everything has gone down hill. You will notice that all of the 5-star reviews were three years ago, and I would have agreed with them all back then. The new management has no support or respect for their employees and there is a tremendous amount of pressure with little reward. They care more about money than the happiness of their employees.
8 people found this helpful