Etax Accountants
(40 reviews)
Company Reviews
Working at Etax Accountants
3.840 ratings in total
5
17
4
7
3
9
2
4
1
3
68%
70%
Work/Life balance
3.9(40 ratings)
Career development
2.9(40 ratings)
Benefits & perks
3.2(40 ratings)
Management
3.8(40 ratings)
Working environment
3.9(40 ratings)
Diversity & equal opportunity
4.1(40 ratings)
Reviews
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most recent
2.0
Graduate Accountant
Jul 2020Less than 1 year in the role
Never again
The good thingsFree tea every Fri from June-October
Something to put on resume
Get references and network
The challengesStrict and rigid management
Inflexible and inaccurate performance indicator used
Limit in career advancement and knowledge
Location and no parking
3 people found this helpful
5.0
Graduate Accountant
Mar 2020Less than 1 year in the role
It is great! Both in workplace and experience.
The good thingsProper guidance and support system
The challengesCustomers: I have encountered unapproachable customers
1 person found this helpful
3.0
Taxation Accountant
Mar 2020Less than 1 year in the role, former employee
Average
The good thingsHR department organised Friday Morning Tea pretty well.
The challengesNumbers of calls have to be taken everyday.
1 person found this helpful
5.0
Senior Software Engineer
Mar 20203 to 4 years in the role, current employee
Best company I have worked so far
The good thingsReally great management, great work life balance.
The challengesNone so far, but could do with adopting other technologies
3.0
Graduate Accountant
Nov 2019former employee
Good entry position and stepping stone.
The good thingsIt’s a good place to get your foot in the door in the accounting industry. They hire many people during the tax season. Flexible roster and lots of food treats during the tax season.
The challengesNo career progression. Walk in there knowing that it’s only for a season. Use the experience gained as a stepping stone towards getting a full time job.the work can get repetitive and busy so you might not learn too much aside from the basics. The KPIs make it highly competitive which is personally not a favourable environment for me to work in.
4.0
Graduate Accountant
Nov 2019Gain lots of knowledge with lots of support
The good thingsprovide 1 month paid training
The challengesFinalize tax return as soon as possible
4.0
Human Resources Adviser
Nov 2019Great experience
The good thingsFriendly staff, great working environment
The challengesCan get really busy during tax season
1.0
Graduate Accountant
Nov 2019No learning at all
The good thingsNo learning at all.
The challengesNo learning at all.
5.0
Graduate Accountant
Sep 2019Less than 1 year in the role, current employee
Hands on opportunity for Graduate Accountants
The good thingsGood opportunity for Graduate Accountants to learn about tax return
The challengesVery low chance to get a permanent position
5.0
Accountant
May 20193 to 4 years in the role, current employee
Interesting and educational
The good thingsI am a remote worker. The hours are flexible around other commitments. Paid very well. Training is good and 100% relevant. Vastly different types of clients so I am always learning.
The challengesNo guarantee for work availability.
1 person found this helpful
1.0
Taxation Accountant
May 2019Less than 1 year in the role, former employee
Rude managers who would never encourage you for growth.
The good thingsEtax has a great diverse culture.
The challengesNothing was challenging except pressure from the management to work fast.
2 people found this helpful
5.0
Administration Role
May 20191 to 2 years in the role, former employee
Great workplace, balance & culture
The good thingsThe working culture, the directors are down to earth, great people! Etax is always working to be a better place for customers and employees.
The challengesBeing a family business some of the family members took advantage of being close to the directors.
3.0
Graduate accountant then Primary tax reviewer
Oct 20181 to 2 years in the role, former employee
Okay place to start
The good thingsGood place to start your career to learning about individual tax (to a very limited extent) and customer service (as they will most likely put you to the frontline to answer their phone or handle online chat with clients). Small reward for your achieving their KPI. Diversity is good as many people are from different background. Good opportunity to handle some tricky cases as an online company you do get anything so you see things that other accountants may have never seen.
The challengesWorking environment is terrible, as the ringing of the phone in the background was so loud that even the client couldn't hear you. Management doesn't have much integrity, as apparently they are under pressure to generate revenue, or perhaps even driven by bonus-based remuneration, some jobs are pushed through without proper checking. Definitely regarded one of the high-risk tax agents by the ATO.
3.0
Front Line Team Member
Sep 2018Terrible experience , I am happy the graduate program was only 2 months.
The good thingsNothing positive as their clients get furious as they think this company is an outsourced business and most clients confuse them for ATO's online tax and team leaders usually don't help when someone is having a tough time dealing with clients on phone.
The challengesToo high expectations from fresh graduates. Managers and team leaders ignore the questions asked by graduates while they are working. Team leaders themselves lack tax knowledge for special visa holders and they blame the team members if anything goes wrong. They are very friendly during training time and harsh during peak time. There is no way to gain tax knowledge as mostly they can't answer case-specific questions.
2 people found this helpful
3.0
Front Line Support Team Member
Feb 2018Less than 1 year in the role, former employee
Good learning experience for customer service but cannot learn too much tax knowledge there.
The good thingsdeveloped the ability to dealing with customer
The challengescustomer complaints, the system in Etax decides every customer has to go through different accountant to brief their situation, sometimes we have to take the blame for previous accountant's mistakes.
5.0
Business Support (Marketing)
Feb 2018Less than 1 year in the role, current employee
Great company, great people, doing great things.
The good thingsTraining and Professional Development is strongly encouraged and supported for staff. The company feels very inclusive and focused on providing equal opportunities.
The challengesParking can be tricky in peak tax season when there are more staff.
1 person found this helpful
5.0
Front Office
Feb 2018Less than 1 year in the role, former employee
Try this company
The good thingsExcellent for starting your career
The challengesGetting solve customer issues immediately
5.0
Client Services Officer
Feb 20181 to 2 years in the role, former employee
Great place to learn and great management
The good thingsGood environment to learn about tax.
The challengesFast working environment
1 person found this helpful
5.0
Administration Officer
Feb 2018Less than 1 year in the role, former employee
For a person working for the first time, it was a great experience.
The good thingsPeople, Environment and pretty much all of it.
The challengesEveryone made the tasks as easy as possible.
5.0
Communications Specialist
Jan 20185 to 6 years in the role, current employee
A great place to work
The good thingsGreat culture and supportive management. Plenty of diversity, personal development and opportunity to drive projects through to fruition.
The challengesTrying not to put on weight during tax time when there are so many treats around the office.
4.0
Tax Return Reviewer
Oct 2017ideal job for someone who needs flexibility of working hours.
The good thingsAllows you to work from home while great support was provided from the office.
The challengesChance of progression is very limited.
5.0
Graduate Accountant (Amendments)
Oct 2017Less than 1 year in the role, current employee
Awesome
The good thingsVery supportive management and team members. You can ask as much questions as you like and keep growing. Every return is different and you get to learn a lot about taxes and you get to interact with a lot of people. Indirectly, you also learn about a lot of different stuff about people’s job and they’re really interesting.
The challengesThe only challenge is cranky clients. Some clients can be very upset when they get a payable with the ATO but you can always calm them down by explaining to them how they ended up with a payable and try to give them options. It’s not that much of a challenge really.
1 person found this helpful
2.0
Graduate Accountant
Oct 2017Less than 1 year in the role, former employee
I would never work again here. It’s more like a call centre than being an accountant.
The good thingsThere is nothing good that I can tell.
The challengesNo personal growth and no learning.
1.0
Accountant
Aug 20171 to 2 years in the role, current employee
Baptism of fire
The good thingsFriday tea, Excellent team leaders
The challengesThe continious war of survival
Human Resources CoordinatorThank you for your comments. We are continually working to refine our procedures and create a positive atmosphere here at Etax Accountants.
30d+ ago
3.0
Graduate accountant
Aug 2017Less than 1 year in the role, former employee
Ok I guess
The good thingsLearn a lot about individual tax returns
The challengesKPIs are pretty high as compared to training provided
5.0
Graduate Accountant
Aug 2017Less than 1 year in the role, current employee
Good
The good thingsEnough training
Great Environment
The challengesMeeting KPIs
Answering clients
5.0
external reviewer
May 2017Brisbane QLD 400011 to 12 years in the role, current employee
really enjoy working with Etax accountants
The good thingsflexible. internal staff really helpful, friendly team.
The challengesTime management. Need to reply all enquirers within 24 hours.
5.0
Graduate Accountant
May 2017Less than 1 year in the role, former employee
Good for developing my tax skills
The good thingsHave an open door policy treat all workers with respect
The challengesextending contract period
3.0
Graduate Accountant
Mar 2017Great for exposure and initial experience
The good thingsGreat bunch of work colleagues, study support
The challengesno clear direction, limited communication, convoluted management hierachy and tasks. office politics, no acknowledgement of hard work
5.0
Manager
Feb 20173 to 4 years in the role, current employee
Great company, career development opportunities and friendly people.
The good thingsRewards for hard work and opportunities for career growth. Good work life balance.
The challengesRapidly changing financial services & online industru