Europcar Mobility Group
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    Europcar Mobility Group
    (95 reviews)
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    Company Reviews

    Working at Europcar Mobility Group

    3.195 ratings in total
    5
    31
    4
    14
    3
    7
    2
    15
    1
    28
    59%
    Rate salary as high or average
    47%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(95 ratings)
    Career development
    3.1(95 ratings)
    Benefits & perks
    2.8(95 ratings)
    Management
    2.9(95 ratings)
    Working environment
    3.1(95 ratings)
    Diversity & equal opportunity
    3.4(95 ratings)
    Ratings for Europcar Mobility Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 95 reviews sorted by most recent
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    1.0
    Customer Service Role
    Aug 2025
    Queenstown SA 5014Less than 1 year in the role, current employee
    Staff retention is a real issue but it is for a reason. Poor system, lacks modernity. Very toxic workplace for me in the end. Staff are not disciplined for poor behavior.
    The good thingsTalking with other travelling customers, enriching customer experience and the challenege of sales.
    The challengesExtremely poor staff retention. We cycled through 3-4 managers in the span of two months. Staff leave when in training, because of the lack of support. The system is really old and looks like coding. Really time consuming and hard to manage. Poor customer service is not corrected or disciplined. I was targeted, isolated and treated poorly by my supervisor in the end which essentially caused me to resign.
    1 person found this helpful
    5.0
    Country Network Revenue Manager
    Aug 2025
    All Melbourne VIC2 to 3 years in the role, current employee
    A great place to work!
    The good thingsAwesome team environment and lots of support to grow my career. Internal progression is really encouraged
    The challengesFast-paced environment, but great for growth.
    1 person found this helpful
    5.0
    Rental Officer
    May 2025
    Townsville QLD 481019 to 20 years in the role, former employee
    Great Career Great Team Lots of Opportunities
    The good thingsI loved my job 😍 It was fast paced at times, challenging but so rewarding. Opportunities were plentiful Great perks. Never boring. I've made some life long friends.
    The challengesI loved everything No complaints what so ever
    5.0
    Car Rental Officer
    Mar 2025
    Perth Airport WA 61051 to 2 years in the role, former employee
    Loved it! sad to leave only due to my WHV. will work there again when I can.
    The good thingsCulture and the managers really look after you. great work environment. Also the incentives are great
    The challengesCan be busy at times, but it just makes the day go fast, so no complaints from me.
    5.0
    Human Resources Administrator
    Dec 2024
    Tullamarine VIC 3043
    A great team dynamic with fantastic opportunities for growth.
    The good thingsEuropcar offers a great workplace environment with fantastic opportunities to grow within the business.
    The challengesNo challenges at this point in time.
    5.0
    Retail Service Officer (RSO)
    Dec 2024
    Artarmon NSW 2064
    I have a lot of good experience here
    The good thingsGood working environment and friendly colleague
    The challengesHard to handle when it becomes high customer flow sometimes.
    4.0
    Maintenance Role
    Sep 2024
    Tullamarine VIC 30433 to 4 years in the role, former employee
    Europcar has plenty of opportunity
    The good thingsThe Team environment and working all as a team
    The challengeswhen the team are short on staff, There is a lot of pressure continue to be on top of all your work. Management are supportive of this and are aware of this challenge
    1.0
    Station Manager
    Aug 2024
    Broome WA 6725
    The company is toxic and they will use you till you have nothing left to give
    The good thingsCompany car with fuel provided
    The challengesGetting rid of lazy and poor performing staff. Being able to put more staff on to train prior to getting busy. The complex and outdated computer system that can make take up to a month for staff to learn with no one around to train them or you. The work expected from you to be completed in an 8 hour day is impossible and they won’t pay you any extra for any extra hours trying to get on top of it. They make out like you will get bonuses but technically you won’t receive anything unless you have been there for more then 2 years. Ask any of the other station managers there. Will over load you with cars so your utilisation rate excludes you from bonuses. Won’t listen to input about diversifying the market to add civil spec and mine site spec even know that is what is required for the region and will have other Europcar franchise locations profiting at your loss in your area. I could go on!
    1.0
    Branch Manager
    May 2024
    Loganholme QLD 41299 to 10 years in the role, former employee
    Good at the start of my career but with changes of senior management it become a very toxic place to work.
    The good thingsSome people not Senior Management
    The challengesEveryday with no support from current Senior Management in 2022.
    3 people found this helpful
    5.0
    rso
    Nov 2023
    Artarmon NSW 2064Less than 1 year in the role, current employee
    challenging and fun.
    The good thingsI love working here.
    The challengesdealing with different types of customers.
    5.0
    Station Manager
    Nov 2023
    Canberra International Airport ACT 26093 to 4 years in the role, former employee
    Been a great company to come back to very welcoming and very easy transition back into the business.
    The good thingsI love how everyday is different and no two days are the same!
    The challengesI love the challenge of managing my location
    5.0
    Payroll Officer
    Nov 2023
    Tullamarine VIC 3043Less than 1 year in the role, current employee
    Having only worked here for a short time I can confidently say that I've made the right choice. The team are great and Management are super down to Earth.
    The good thingsI find the work environment to be extremely welcoming. No clique-y behaviour and everyone is super friendly and respectful. The team are welcoming and supportive and the work itself is interesting and rewarding.
    The challengesStarting a new job can always be difficult but the team are super supportive.
    5.0
    Rental Service Officer
    Nov 2023
    Brisbane QLD 40005 to 6 years in the role, current employee
    Hardwork, consistant, stable, exciting work with a good company culture all year round.
    The good thingsI started at Europcar in Brisbane City over 6 years ago, I have throughly enjoyed my time working with this company. It is a busy work envirionment which I enjoy, but what has kept with this company is the positive cultrue of staff and managment, everyone is ready to help each other at all times. The company provides good training and has a very generous reward system as far as incentives go.
    The challengesI alreay worked in the travel industry prior in Hotel Reception, so the tranision wasn't that difficult for me, the main challange was learning about all the different cars but that turned out to be actually fun.
    1 person found this helpful
    5.0
    Operations Manager
    Oct 2023
    All Melbourne VIC7 to 8 years in the role, current employee
    I have been here 8 years and love working for the business, highly recommend to people seeking a career!
    The good thingsGreat team environment, I am well supported by Senior Management and my peers. Europcar have always looked after my family and I. I have had fantastic opportunities to progress in my career, having moved from the UK as an Area Manager to NZ as National Operations Manager.
    The challengesSometimes I find that as a business we need to improve our technology in order to compete with our large international businesses but that isn't to say that it overly impacts on my role.
    4.0
    Rental Sales Officer
    Oct 2023
    Adelaide Airport SA 5950current employee
    Overall very good.
    The good thingsStation manager is great. Very supportive and understanding. Opportunity to travel.
    The challengesShift work and fitting in if you have a family
    5.0
    Pricing Coordinator
    Oct 2023
    Tullamarine VIC 3043Less than 1 year in the role, current employee
    Supportive from the direct manager and work-life balance
    The good thingsThe overall culture and environment are good, gaining knowledges at the same time fair expectations, no overtime needed.
    The challengesFast paced job and full schedule.
    5.0
    Head Office
    Mar 2023
    Overall good experience in a supportive environment
    The good thingsGlobal company that provides many opportunities for career growth and travel Accor benefit is great
    The challengesThere are busy periods where long hours are worked
    5.0
    Human Resources Administrator
    Mar 2023
    Less than 1 year in the role, current employee
    Overall a great and welcoming place to work.
    The good thingsVery supportive culture.
    The challengesVery busy workload, however it is a great challenge
    3 people found this helpful
    4.0
    Marketing Role
    Jan 2023
    Less than 1 year in the role, former employee
    Overall Great experience
    The good thingsA large majority of the people working here, in station or in HQ, are amazing.
    The challengesLocation of the office
    1 person found this helpful
    1.0
    RSO
    Sep 2022
    1 to 2 years in the role, former employee
    Fun because of who I worked with and horrible because of who I worked for.
    The good thingsStaff at a store level are incredibly enjoyable to work with. No matter how overworked and understaffed we were, I enjoyed every minute with them.
    The challengesUpper management doesn't care about staff. Very little assistance when we needed it and an instant scalding if you made an honest mistake, despite the fact that the system is antiquated and you get exactly zero training. Salary is also abysmal.
    2 people found this helpful
    1.0
    Station Manager
    Aug 2022
    Just don’t
    The good thingsHmm some great co workers
    The challengesEveryday was a challenge with Europcar.. Like the Titanic its a long slow experience that everyone knows will eventually sink. 4 state managers in 3 years.. upper and middle management is a total joke.
    4 people found this helpful
    5.0
    Team Lead - Learning and Development
    Jun 2022
    3 to 4 years in the role, former employee
    Fantastic work culture and extremely supportive leadership team
    The good thingsEuropcar is a terrific organization to work for. I loved the work culture and the fantastic team I worked with. The management team cares about the staff members and the flexible work environment helps them excel at what they do. Worked with some brilliant minds and loved every minute of my being in this organization.
    The challengesCan't think of any challenges I faced during my tenure here.
    1 person found this helpful
    4.0
    Fleet Supervisor
    Nov 2021
    current employee
    "As for my work experience, Inspire a positive Corporate Culture.
    The good thingsFriendly and Inspire a Positive Corporate Culture.
    The challengesMeet the customer requirements and on time best performance.
    5.0
    Customer Service Role
    Aug 2021
    Less than 1 year in the role, former employee
    Fun, different and great for a casual job !
    The good thingsGreat work environment. The team made me super comfortable and they are very easy to get a long with. Great variety of things to do on a day to day basis and get to go out and about so you're not stuck in the office all day. I would of stayed if I wasn't moving states !
    The challengesEnsuring you know the right information when informing customers
    4 people found this helpful
    4.0
    Finance Role
    May 2021
    current employee
    At times challenging but has overall been a rewarding experience.
    The good thingsThe people, career development and perks like discounted car rental and accomodation. There is also the opportunity to work overseas.
    The challengesFast changing environment and Global head office in France
    5.0
    Commercial Team
    Apr 2021
    5 to 6 years in the role, former employee
    The people are what make this business great and what I'll miss most.
    The good thingsThe people. The opportunities to get involved in different projects. Working with counterparts in other countries. Work life balance. Well known global brand. Great partnerships with big brands.
    The challengesWorking for a global organisation has its pros and cons. Can be challenging at times to get things done quickly.
    3.0
    Maintenance Controller
    Mar 2020
    3 to 4 years in the role
    Good but poor pay
    The good thingsWorking environment is good
    The challengesThe salary is very poor here
    2.0
    Rental Sales Officer
    Jan 2020
    7 to 8 years in the role, former employee
    Poor upper management
    The good thingsMeeting new people, dealing with regular customers.
    The challengesConstant heavy work loads during peak season, 1 person to clean all returning vehicles, take calls, front of office, plus attending other issues. constant kpi stress, upper management do not value you regardless of how many years of working there. Constantly defending yourself from customer claims or poor service, even though when fleet was over booked or lack of it.
    1.0
    Rso
    Jan 2020
    Don't waste your time
    The good thingsMost of the staff are friendly
    The challengesNever having enough fleet or staff Highly unorgaised company Management doesnt give a damn about staff or anything.
    3 people found this helpful
    1.0
    Xx
    Nov 2019
    A very backward, risk averse organisation not willing to innovate or lead the market with initiatives
    The good thingsMy line manager and team
    The challengesUnrealistic expectations and not willing to innovate
    3 people found this helpful
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