Great place to start in travel, difficult to sustain long term due to low pay & toxic culture. The good thingsFlight Centre provides great opportunities for people with no prior experience to enter the travel industry and build a career.
Due to high staff turnover, there are frequent opportunities for new starters to enter the industry.
The training program is extensive, and the trainers are supportive and knowledgeable.
New staff gain strong skills in sales, customer service, problem solving, and travel systems, which provides a solid foundation for a career in the industry.
The challengesThe company culture feels toxic and very top-down, with decisions made at the top and pushed down through management to store level.
Each level is expected to put a positive spin on decisions because their income depends on team performance, which leaves room manipulation.
The base salary is minimum wage, so staff rely heavily on incentives, which leads to long hours and constant pressure to sell more.
“Uncapped earning potential” really means you must overwork to earn a liveable income. Staff are pushed to add as many components as possible to bookings to hit bonuses, which can feel disingenuous & unethical to clients.
Team Leaders track and present KPIs daily in front of teams, creating pressure and unhealthy competition. Leaders are measured on profit, not staff retention, which says a lot about company priorities and culture.
Top performers are posted daily across the state, reinforcing a culture of constant comparison, pressure, burnout, and high staff turnover.