Employees appreciate the flexibility at Geeks2U, with the ability to choose their own hours and work from home. The team culture is frequently praised, with colleagues described as friendly, supportive, and inclusive. Management is noted as approachable and supportive, regularly checking in with staff and being understanding of personal circumstances. Staff also highlight the excellent work-life balance and learning opportunities, with exposure to different technical problems and ongoing skill development.
However, there are some potential challenges. Field technicians have noted that pay rates can be low relative to what customers are charged, and there are expectations for unpaid follow-up work after jobs are completed. Call centre staff note that busy periods can be overwhelming, and customer expectations can be high, as with most customer service positions. Field technicians have also mentioned that work availability can be inconsistent, and new employees indicate that the initial training can be intensive with a steep learning curve.