ghd Hair
    (24 reviews)

    Company Reviews

    Working at ghd Hair

    3.424 ratings in total
    5
    12
    4
    1
    3
    2
    2
    2
    1
    7
    79%
    Rate salary as high or average
    54%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(24 ratings)
    Career development
    3.2(24 ratings)
    Benefits & perks
    3.8(24 ratings)
    Management
    3.3(24 ratings)
    Working environment
    3.4(24 ratings)
    Diversity & equal opportunity
    3.6(24 ratings)
    Ratings for ghd Hair are shared as-is from employees in line with our community guidelines

    Reviews

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    5.0
    Supply Chain Manager
    Nov 2024
    Brisbane QLD 40005 to 6 years in the role, current employee
    Working with ghd is an amazing experience. I’d definitely recommend working for ghd. From the people to the brand to the environment, everything is set up for you to enjoy the journey while doing great work.
    The good thingsThe brand is great but what I really appreciate the most, though, is the vibe at ghd. The team is super passionate, collaborative, and always focused on delivering top-notch results. I also love how quick and adaptable they are, always staying ahead of trends and pushing the limits of what's possible in the beauty world.
    The challengesWorking with a global company means sometimes taking meetings in the evening, but that’s part of my role. The peak periods can get busy, but it’s the kind of busy I enjoy.
    1.0
    Sales Department
    Sep 2024
    Brisbane QLD 40001 to 2 years in the role, current employee
    Don’t be misled by the company’s brand perception. Behind the facade is a place that will chew you up, drain the life out of you, and toss you aside when you’re no longer useful. Please, don’t make the mistake of joining.
    The good thingsThere is nothing positive about working at ghd.
    The challengesI’ve never felt so hopeless at a job before. I have been mistreated by a department head and her favourites. They don’t just mock and shame people in private, they do it openly, sharing personal details and making cruel jokes about people’s lives. It’s not just hurtful. It’s humiliating. This behaviour is considered normal here. My mental health has spiralled. I wake up every day dreading work, feeling trapped because I need the job. I’ve become withdrawn, anxious, and deeply unhappy. It’s now affecting my personal life. I’m emotionally drained and constantly on edge, even outside of work. I’m afraid to speak up because I’ve seen how they retaliate. They lie, twist words, and ensure there’s no way out but to suffer in silence. So I just smile, pretending I’m fine while feeling broken inside.
    5 people found this helpful
    5.0
    Regional Manager
    Sep 2022
    Less than 1 year in the role, current employee
    Global leading brand - Great company with supportive education and sales teams
    The good thingsGreat brand, company and team. Highly motivated team, results driven company and amazing perks. Such a passionate group of people who love what they do!
    The challengesNot many, high drive, high performance, great results!
    5.0
    Business Development Manager
    Sep 2022
    1 to 2 years in the role, former employee
    Loved working with ghd hair!
    The good thingsGreat experience’s! Lots of new things to learn, education is amazing, always learning something new. great products! Induction process and onboarding so informative. Team that you work with is so supportive!
    The challengesBusy days! But so worth it!
    1.0
    Area manager
    Sep 2022
    Less than 1 year in the role, former employee
    Toxic company. Don’t leave your job to work at ghd but if you are already unemployed you have nothing to lose to see what it is really like for yourself
    The good thingsThe products are good
    The challengesManagement is terrible and the comments here are accurate
    5 people found this helpful
    1.0
    Area Manager
    Jul 2022
    Less than 1 year in the role, former employee
    Most toxic place I have ever worked for
    The good thingsSome people and products
    The challengesManagement is terrible
    3 people found this helpful
    5.0
    Customer Service Representative
    Jul 2022
    1 to 2 years in the role, former employee
    ghd hair is a great company to work for!
    The good thingsghd hair is a great company to work for, the office culture and staff morale is exceptional. Upper management will encourage and support staff members wanting to grow within the company and enhance their knowledge and skill set. There are many personal development opportunities within the company. I found my overall experience at ghd hair to be a valuable period of my professional life.
    The challengesThe customer service role can be fast paced and challenging at times, however once trained I learned to manage my workload and multitask.
    5.0
    People Coordinator
    Jun 2022
    Less than 1 year in the role, current employee
    Great experience with ghd Hair - progressive management and friendly team environment.
    The good thingsI am lucky to work with an amazing team! The people here are so friendly and all passionate about their role. There are also great learning and development opportunities for both professional and personal development. All team members are approachable, whether you're speaking to an executive member or junior member. There are also great product discounts available and we can work from home 2 days a week.
    The challengesVery fast paced and busy role but I'm loving learning everything!
    5.0
    Office Admin
    May 2022
    3 to 4 years in the role, former employee
    Great place to work
    The good thingsWork life balance is great, with work from home and flexible hours.
    The challengesFast paced office so good time management is a must.
    5.0
    Customer Service Representative
    May 2022
    Less than 1 year in the role, current employee
    Ghd is a brilliant place to work!
    The good thingsGreat team work environment. Very supportive and adaptable role. Ability to move up in the company.
    The challengesHigh paced but you do learn how to deal with the pace quite quickly and easily.
    4.0
    Accounts Manager
    Dec 2021
    3 to 4 years in the role, current employee
    Awesome Brand, Awesome Team, Work Byself and with Team
    The good thingsproducts are world class, clients are amazing, team is awesome
    The challengesfast paced, alot of focuses, flat structure
    1.0
    Area Manager
    Dec 2021
    Enormous amount of unnecessary tasks to complete a sale. Any chance to avoid paying comms is taken by management. If you talk to HR you may as well post it on the company intranet. Avoid at all costs.
    The good thingsGreat product. Worked with some amazing people & educators.
    The challengesToxic work environment
    3 people found this helpful
    5.0
    People Administrator
    Oct 2021
    1 to 2 years in the role, current employee
    Great brand to work for - amazing people and great staff discounts on the iconic products
    The good thingsI have loved my first year at ghd, 2020/2021 has been a hard two years due to the pandemic but have had such a great support network from the ghd team! The culture and team are definitely the highlight, everyone is very supportive and makes work enjoyable. Employee benefits are second to none, we get great discounts and employee perks. L&D is a huge priority here and the voluntary training has really helped me develop professionally during my time at ghd.
    The challengesNot too many challenges in my role so far. We are a lean team which was a change from my previous roles but after an adjustment period completely manageable.
    1.0
    Account Manager
    May 2021
    The worst suffice it to say
    The good thingsColleagues and products
    The challengesMicro management on another level Ridiculous kpi’s Stress There’s fast paced then there is ghd pace Everyone burns out in less then 6 months as there’s is too much admin in a field based role Everything changes overnight and as they please Nothing is in concrete HR and management shows no date what so ever even when you Resign you won’t hear from them as all they care is the number crunching
    6 people found this helpful
    1.0
    Sales
    Mar 2021
    I hope your experience is better than the one I had working for ghd.
    The good thingsThe clients are delightful
    The challenges1) unreasonable kpi structure 2) severe micro management 3) 7 face to face visit per day 5 days a week no excuses 4) an excessive amount of reporting for a field sales role 5) change in direction that happens out of the blue from head office 6) no work life balance 7) no care factor attitude from executive team 8) next to none promotion opportunities 9) large staff turn over 10) mundane work environment
    6 people found this helpful
    5.0
    Leadership
    Feb 2021
    3 to 4 years in the role, current employee
    Its a great brand, and the people you work with are really passionate about being the best. Great flexibility and you get awesome discounts on products!
    The good thingsWorking for a reputable global brand but with a small business feel. Everyone works across multiple areas and you get to be involved in so much being able to expand experience and sills.
    The challengesSometimes the pace is a little fast and management can slow down and celebrate wins a little more
    2.0
    Customer Support Role
    Aug 2020
    1 to 2 years in the role, former employee
    My overall experience was what I can only describe as a life lesson of what a bad work environment is. I experienced so much stress and uncertainty working for ghd and even after I had expressed my concerns I was given fake empathy with no action from management. After that happened I knew I had to leave.
    The good thingsThe best part of working for ghd was the free or heavily discounted products and stylers.
    The challengesManagement was not the best.. Particularly middle management and exec team. Towards the end of my employment I was so fed up with the unfair treatment that I had endured, I simply couldn't wait to leave!
    3 people found this helpful
    3.0
    Customer Service Role
    Nov 2019
    Fun work environment, pay too low for the type of work.
    The good thingsLots of fun activities to break up work life.
    The challengesLow pay for type of work, no support.
    1 person found this helpful
    2.0
    Accounts Manager
    Nov 2019
    All Australia
    Grateful for the experience, however highly pressured by management.
    The good thingsI loved being apart of the ghd family and the salon owners and staff I dealt with on a daily basis.
    The challengesThere was no work/life balance having to look after the whole state.
    2 people found this helpful
    3.0
    Sales Support Representative
    Jan 2019
    3 to 4 years in the role, former employee
    The workplace culture is not enough to override the long list of cons of working for ghd, I expected more from a company this size.
    The good thingsWork events are fantastic, workplace culture for the most part is great, there is always lots going on so it's never boring. The office itself is beautiful and I feel upper management can be approachable for most things.
    The challengesThe pay is awful, you wont get much above minimum regardless of how much experience you have behind you. The attrition rate of the entire business is one of the highest I have ever seen, mostly due to unrealistic expectations. As a result staff morale can be devastatingly low. Sometimes it can be very hard to get all departments working together as a team. There is not a lot of opportunity to move in the business.
    2 people found this helpful
    5.0
    HR
    Jun 2018
    1 to 2 years in the role, current employee
    Love working for a fast-paced brand, lots of employee perks too.
    The good thingsWorking for an iconic and innovative brand, staff discount and staff sales happen often, annual conferences and team culture, learning & development opportunities, a few people have been promoted from within which is nice, inter-department exposure, work-life balance and HR are flexible with working hours when needed. Perks are great too!
    The challengesNot too many challenges in my role. Global direction can sometimes be challenging for time-of-year promotions and approvals, it's a small challenge in the scheme of things.
    1.0
    Sales Representative
    Feb 2018
    3 to 4 years in the role, former employee
    Great brand, great infield team but management has no idea. They sit in the office all day and remain completely out of touch.
    The good thingsGreat brand, good people who work for the brand but no one is looked after or valued.
    The challengesManagement, no one knows what’s going on. A fish rots from the head. Really big staff turn over with people leaving every week. It has become a bit of a joke. It’s called ghd survivor.
    5 people found this helpful
    5.0
    Outbound Sales Consultant
    Mar 2017
    Less than 1 year in the role, current employee
    Growth within sales and strengthening communications skills is the one thing you will gain with ghd Hair.
    The good thingsBeing a contractor for Outbound Sales, I made an huge impact here making commission every month until my departure at the end of March. Pay is great and the bonuses really keep you focus on the end game!
    The challengesMonday's, like all Monday's can be very slow as salons that I call are 8 times out a 10 more likely to be closed. Can make Monday's drag far longer then usual.
    5.0
    Account Manager
    Sep 2015
    Less than 1 year in the role, former employee
    Working for such an iconic brand certainly lived up to everything I wished for
    The good things-Flexibility -Prestige brand - team focus - hands on continuous training - self managed
    The challenges- economic climate
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