Greater Bank
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    Greater Bank
    (52 reviews)
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    Company Reviews

    Working at Greater Bank

    3.052 ratings in total
    5
    11
    4
    12
    3
    9
    2
    7
    1
    13
    68%
    Rate salary as high or average
    46%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(52 ratings)
    Career development
    2.7(52 ratings)
    Benefits & perks
    2.7(52 ratings)
    Management
    2.6(52 ratings)
    Working environment
    3.1(52 ratings)
    Diversity & equal opportunity
    3.1(52 ratings)
    Ratings for Greater Bank are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 52 reviews sorted by most recent
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    1.0
    Call Centre Role
    Oct 2024
    Cameron Park NSW 2285
    I regret applying. Just get a role somewhere else.
    The good thingsLocation is good……..
    The challengesEmployees are “quiet quitting”. Minimum pay for minimum work. You stay late after 6pm to finish all customers on queue and don’t get paid for it. Large employee turnover with both managers and team members.
    1 person found this helpful
    1.0
    Customer Service Officer
    Nov 2023
    Raymond Terrace NSW 2324Less than 1 year in the role, current employee
    I wish i didn't take this job.
    The good thingsThere are some amazing people within the company.
    The challengesAlmost everything here is a challange, Job description doesn't line up with the actual duties of the role and salary is sup-par. Not worth the stress.
    2 people found this helpful
    1.0
    Worker Drone
    Jun 2023
    Newcastle NSW 2300
    Regret ever accepting the position for the call centre
    The good thingsRostered Day Off per fortnight
    The challengesBeing constantly denied the opportunity to WFH where others could, made to feel that I was error-prone
    1 person found this helpful
    1.0
    Customer Service Role
    Apr 2023
    Newcastle NSW 23005 to 6 years in the role, former employee
    First 6 months lures you in with a false sense of security of how amazing the job is. Sadly this will change quickly once the initial "training" is complete. Incredibly high staff turn over which is frustrating for long standing staff and customers. Lower paying wage compared to other financial institutions - this results in substandard management and employees in roles they are not suited to. Job security not garenteed for more than 2 years now that a merge is in place with Newcastle Perm.
    The good thingsAn amazing customer base.
    The challenges*Sales Targets and KPI's that do not reflect the current economical environment especially when products offered are not competitive. Will be proformance managed if targets are not met. *Lack of communication between Head office to branch staff on any changes, proceedures, branch movements etc. Very out of touch with reality. * Outdated policies, using outdated software with new high-tech programs promised but never delivered. *Branch staff expected to preform tasks with minor training and tasks not advertised in job description....such as Call Center shifts on a regular basis, deceased estates, business accounts, power of attorneys.
    1 person found this helpful
    2.0
    Customer Service Representative
    Jan 2023
    I enjoyed the customers I got to work with whilst at greater bank and there are many lovely people around the branch network - management need to learn leadership capability better & to also take proper steps to coach their staff correctly rather than just hoping for the best whilst barking orders from their desk.
    The good thingsThe customers were lovely, I felt a great sense of satisfaction helping people who required a more personable level of service.
    The challengesSupervisor & managers who both have no proper leadership capability or skills & are happy to leave you to struggle on your own all day but throw you under the bus if something goes wrong with no accountability for their lack of help or initiative to get up and help if there are lines of customers waiting to be served. Office politics are strong here, branch managers are the only ones allowed to speak with upper management regarding issues at a branch level so what comes from the top is the only thing that goes.
    1 person found this helpful
    2.0
    Banking Customer Service Representative
    Oct 2022
    7 to 8 years in the role, former employee
    Old technology, pushy managers and poor pay make for a nasty culture with crazy staff turnover
    The good thingsThere were many lovely clients who appreciated a more personalised service experience
    The challengesGreater Bank wants staff to push sales and achieve targets constantly but dress it up as customer reviews
    4 people found this helpful
    4.0
    Talent Acquisition Adviser
    Apr 2022
    Less than 1 year in the role, current employee
    I've had a positive experience with Greater Bank and would recommend to others.
    The good thingsCulture is positive, colleagues are collaborative and friendly.
    The challengesNothing really comes to mind.
    1.0
    Customer Service Officer
    Dec 2021
    Terrible Bank with horrible culture
    The good thingsGreat staff. Good people work there, but are let down by the company.
    The challengesThe company is run for bottom line and nothing more. Staff are treated as salesman and nothing more.
    2 people found this helpful
    1.0
    IT
    Nov 2021
    5 to 6 years in the role, former employee
    Like a horror movie where the characters always make bad decisions, except it's a bank
    The good thingsKeeping warm by the dumpster fire that is the technology, payments and projects division
    The challengesSignificant turmoil in the organisation due to insane strategy. Willful ignorance of reality. Only paying lip service to common sense. Surveys aplenty, zero action. Minor, pointless restructures. Very low retention. Secondments without training to backfill roles they can't attract talent for (and when they can, it's juniors). Routine loss of key staff as remuneration is below-market.
    7 people found this helpful
    5.0
    Customer Service Role
    May 2021
    1 to 2 years in the role, current employee
    Fantastic, postive, flexible, engaging, exciting, I love love love working for Greater Bank!
    The good thingsThe leaders listen to their staff. The whole organisation is fantastic at communicating plans and changes for the business months and even years in advance. The flexibility of working from home has also been a benefit. Leaders listen to their people, a really great organisation to work for.
    The challengesThere are some processes which feel a little outdated, pretty much asking a customer to fill in paperwork to dispute transactions is the worst thing I can of.
    1 person found this helpful
    1.0
    CSO
    Apr 2021
    9 to 10 years in the role, former employee
    Challenging work expectations, sales and targets.Poor wages for what you are expected to know and achieve. Glad to be out of the toxic environment.
    The good thingsFront line coworkers friendships
    The challengesSales,targets,unreasonable expectations. Toxic management
    2 people found this helpful
    4.0
    Customer service officer
    Mar 2020
    1 to 2 years in the role, former employee
    Amazing opportunities available if your the right fit for the company
    The good thingsThe benefits and incentives they have for staff are great and the bank is truly out to do good things and arent corrupt! I love what the company stands for and I'll never leave them as a customer!
    The challengesManagement and regional management didn't fight for and do the right thing by staff when wanting to change from full time to casual! After years of hard work, they could have done more to accommodate for them to stay!
    4.0
    Branch Officer
    Mar 2020
    1 to 2 years in the role, former employee
    Great environment from head office
    The good thingsGreat welcoming with the company and study opportunities
    The challengesQuiet branches =redundancies and branch closures
    5.0
    Head of Lending
    Feb 2020
    9 to 10 years in the role, former employee
    A people & customer focussed organisation with the right strategy for transformation.
    The good thingsOpportunity to learn and contribute. Genuine care for customers and people. Greater Bank is genuinely transforming.
    The challengesLike every organisation, navigating the regulatory change environment and doing a great job.
    1 person found this helpful
    1.0
    Customer Service Role
    Nov 2019
    Horrible
    The good thingsPay want too bad for the work.
    The challengesSales, sales, sales. Weekend work. Untrained managers and supervisors. Unhealthy culture and office politics.
    1 person found this helpful
    5.0
    Branch Manager
    Nov 2019
    current employee
    If you work hard you get noticed
    The good thingsPeople, work life balance
    The challengesOlder systems however being upgraded now
    1 person found this helpful
    4.0
    Software Engineer
    Nov 2019
    An overall great place to work
    The good thingsFamily values in smaller teams
    The challengesManagement decisions and strategic direction
    1 person found this helpful
    1.0
    Customer service officer
    Oct 2019
    Less than 1 year in the role, former employee
    not good at all! wouldn’t recommend for anyone it’s a joke.
    The good thingsOnly the staff out front that were actually decent.
    The challengesTrying to get through to management, trying to enjoy your time while being put down by management
    4.0
    customer service representative
    Sep 2019
    1 to 2 years in the role, former employee
    Overall a great experience, but like every workplace needs a bit of improvement.
    The good thingsGreat staff in branches. Good communication between branches and HO. Plenty of opportunity for career progression.
    The challengesBit of sales pressure. Unhealthy competition between branches.
    1 person found this helpful
    2.0
    Customer Service Role
    Jul 2019
    current employee
    Good people, but sales culture
    The good thingsThe people are amazing, and you get to meet various people
    The challengesSales culture has become prevalent, and pushed heavily by management even though they say it’s ‘solutions’ for the customers.
    3.0
    Customer Service Role
    May 2019
    Hasn’t gotten better but harder to achieve targets
    The good thingsColleagues we work with
    The challengesBudget needed to obtain are not consistently achievable which what we are rated on yearly
    5.0
    Head Office
    Mar 2019
    Great culture and great job satisfaction!
    The good thingsGreat people working for an organisation with a great purpose and high level of commitment to their customers and the community! Working at Greater Bank has been the highlight of my career to date. There is a high level of support available to all staff, and the organisation is investing in long-term strategy which is important in the current climate.
    The challengesThe current banking & financial services sector is facing change, however Greater Bank are best equipped to manage continuous change with a high level of support for its employees, investments in key areas and communication. This makes what may have been a challenge invaluable working experience for all it's employees!
    5.0
    Head Office
    Mar 2019
    Variety of work and strong working relationships
    The good thingsI have found the culture and working environment at Greater Bank to be very positive and supportive. There are lots of development opportunities and I enjoy the variety of work available and the ability to work with people across teams, not just within my own team. It's great that we can get to know people and build relationships across the organisation. There is a wide range of employee benefits that support many individual needs, including additional leave options and rdo's. Work/Life balance is really promoted.
    The challengesKeeping up with advancing technology, some of the systems could do with a refresh.
    3.0
    Branch Manager
    Jan 2019
    Used to be a \"family\" now very disjointed and self centred management.
    The good thingsThe people I worked with - totally dedicated to customer service and support of others.
    The challengesNew management team who swept out experienced staff to replace with others they had worked with before at previous employment. No appreciation of loyalty, knowledge, commitment or results just looking after \"the boys\".
    1 person found this helpful
    4.0
    Operational Risk and Compliance Manager
    Dec 2018
    7 to 8 years in the role, current employee
    Opportunities working in a fast pace ever changing environment
    The good thingsThere are opportunities for those who are willing to work hard and push themselves. There is a lot of exciting change coming and the business is adapting to stay relevant and customer focussed. There are some great people who make it a great place to work.
    The challengesThere are some great Managers however there are some that are very poor at dealing with workplace issues. Constant change and the pace of change is huge, which some people like where other people struggle. If you don't like change or unwilling to adapt then this may not be the work place for you.
    5.0
    Branch Manager
    Dec 2018
    3 to 4 years in the role, current employee
    Amazing people with lifelong connections
    The good thingsHaving set the expectations early with myself and management in relation to career growth has allowed me to work hard and move up three levels with the Greater. Our region works collaboratively to help each other out and with Great Leadership we strive for excellence through every customer experience.
    The challengesHaving worked in a remote area it is difficult some days when needing support in branch. Help is only a phone call away though and the branches in different areas work together to ensure business is run smoothly.
    1.0
    CSO
    Sep 2018
    3 to 4 years in the role
    Worst place that I have ever worked in.
    The good thingsInteraction with the customers & front line staff
    The challengesBeing forced to sell products to clients that are not needed to maintain sales targets. Dealing with regional management. No opportunity for growth unless you are one of the few that are favored by regional management.
    4.0
    Senior Test Analyst
    Sep 2018
    3 to 4 years in the role, former employee
    Great place to work
    The good thingsProfessional environment. Opportunity to raise skills and very good life balance
    The challengesThe chance to be a manager and deep knowledge in the industrial
    5.0
    Finance Officer
    Jun 2018
    7 to 8 years in the role, current employee
    I have worked at Greater Bank for 8 years and have enjoyed being a part of a great organisation.
    The good thingsBest people to work with and great environment
    The challengesNo challenges to date
    5.0
    Manager
    Jun 2018
    3 to 4 years in the role, current employee
    Great!
    The good thingsMuch like travelling, the best thing about Greater Bank is the people. There are plenty of long term staff around which is a testament to the great things happening at Greater Bank. Some big ones for me - hard work doesn't go unrecognised, and we are encouraged to challenge \"the way its always been done\".
    The challengesThe work itself is challenging!
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